SaaStr

JANUARY 12, 2024

SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. So, whether it’s CSM or professional services, there is still a need for humans. Let’s dive in.

Customers 95

Customers GTM Growth Clients 95

SaaStr

FEBRUARY 19, 2021

In this SaaStr insider episode, SaaStr CEO and Founder, Jason Lemkin catches up with Brian Halligan, CEO and Co-founder of HubSpot. Halligan: “Marketers like services. You can very easily get wrapped up in doing all of these services. We could have easily built a giant services company. But we were not.

CRM 109

CRM Up-sell Technique Start-ups 109

Gong.io

DECEMBER 15, 2020

They get everyone on board and fired up with new goals, products, and services. . Kick things off by celebrating your reps and cross-functional revenue teams for their successes and their contribution to the company’s growth. Help make your CEO’s keynote a triumph by including one key message on each of the following: .

Objectives and Key Results 127

Objectives and Key Results Pitch Teamwork Gaming 127

Martech

JUNE 20, 2023

” Indeed it will: Few of us, for example, want to board a plane that has autopilot only and no human in the loop. Generative AI, however, brings a whole other level of risk — not least to customer-facing functions like marketing. Pega CEO plays 15 simultaneous chess games at PegaWorld 2023. How many emails is that?

Government 107

Government Launch Gaming Follow-up 107

Gong.io

AUGUST 21, 2020

This is a guest post written by Sham Sao , CRO, Board Director & Advisor, Growth 11. As a CRO, GM, Board Director, and Advisor to numerous companies, I’ve seen first hand the direct impact that Revenue Intelligence technology has on growing sales. CEO & CFO. It’s impressive (e.g., Not JUST for Sales Leaders.

Growth 77

Growth Strategize Technology Technology 77

Salesmate

AUGUST 19, 2020

It also signifies Salesmate’s ability to enable businesses to deliver simple, personal, and productive sales experiences through modern sales automation and AI-powered functions. ”, said Samir Motwani, the CEO of Salesmate. Salesmate was able to achieve exceptional scores across the board: .

CRM 98

CRM Customer Relationship Management Quota Relationship Management 98

Martech

JULY 22, 2021

Ari Buchalter, who served as CEO for both companies, now takes over as CEO of Place Exchange. Previous COO of Intersection, Chris Grosso, replaces Buchalter as CEO of the publisher. Jeremy Bloom, co-founder and CEO of Integrate, has a history of activism on this issue. Former Salesforce CMO Buscemi joins Clari Board.

Sports 110

Sports Non-Profits Campaign Growth 110

Salesforce

JANUARY 24, 2022

I love the business analyst aspect of it–trying to understand the business requirements from different stakeholders and then thinking through building out functionality that’s a win-win for all. I jumped head first into a Service Cloud implementation and learned a lot. I’m always searching the boards and borrowing ideas.

Territory 97

Territory Manufacturing Contract Inside sales 97

Sales Hacker

OCTOBER 30, 2018

Amy Appleyard is an experienced, strategic sales leader with demonstrated success in overseeing cross-functional teams to improve the customer experience, drive sales and increase retention in both Distribution as well as SaaS-based sales organizations. She is also a part of the Women Sales Pros advisory board.

Inside sales 111

Inside sales Sales Cross-sell Growth 111

Martech

JANUARY 3, 2022

Some trace the function within marketing departments all the way back to the 1920s. Most marketing operations departments report to the CMO, with the CEO coming in second, according to The State of the MarketingOps Professional”, which was jointly published by HubSpot and MoPros. How marketing operations teams are structured.

Drivers/motivators 117

Drivers/motivators Technology Technology Campaign 117

Partners in Excellence

NOVEMBER 5, 2021

Despite giving lip service to these concepts, it seems our actions are focused on the opposite. We differentiate our offerings through nuances of product differences, hoping we can make one feature/function important to the customer, but mostly we win through pricing. Rather than becoming value creators, we are becoming order takers.

Assembly Line 106

Assembly Line Sales Price Trust 106

Sales Hacker

JULY 20, 2021

Running a Marketing Function & Advice for Building a Company [18:09]. Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentorship, and other services made for high-growth leaders like you. Sam’s Corner [23:14].

Start-ups 85

Start-ups Up-sell Represent CRM 85

Gong.io

JANUARY 11, 2022

Yes, speak to your company’s product —you have to be able to articulate what you do and explain your features and functions. Our CEO, Amit, was the CEO of an enterprise analytics company. Companies will share use cases like, “this company is using our feature or function, and they got this ROI”. So, I joined the board.

Gaming 62

Gaming CRM Start-ups Launch 62

SaaStr

MAY 16, 2019

Marketing just tends to have the most heterogeneous responsibilities (demand gen, field, corporate, content, product marketing) so the gaps between CEO expectations and VP expectations are often the widest here. A Trello board or in Asana if that’s the way you work. But your CEO just doesn’t see it that way.

Consult 76

Consult Engineering Start-ups Service 76

Hubspot

DECEMBER 12, 2018

Whether you're an entrepreneur looking for investors for your small business, or the CEO of a large corporation, a business plan can help you succeed and is a critical component for long-term growth. Ultimately, an executive summary should provide a preview for investors or CEO's, so they know what to expect from the rest of your report.

Finance 99

Finance Territory Retail Up-sell 99

SaaStr

NOVEMBER 18, 2020

” It’s tough when you only took out $30k last year as CEO. But ultimately, the only way you are going to get any leverage on your time is if you trust your team to take ownership of their functional areas. But tons of smart folks have worked in these functional areas. Or doesn’t do great board slides.

Quota 145

Quota UX Price Inside sales 145

Partners in Excellence

FEBRUARY 28, 2024

My job was to elaborate the answer to an RFQ for a new type of system providing new data-oriented services to subscribers of phone services over the switched telephone network (a kind of forerunner to the internet). They also were not aware of the amount of software to be developed for the requested functionality.

Customers 102

Customers Contract Consult Electrical Engineering 102

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Cross-sell 76

Cross-sell Finance Strategize Technology 76

Sales Hacker

AUGUST 4, 2020

Matt is the founder and CEO of North 6th Agency (N6A), a leading brand communications agency based in New York City. Rizzetta serves on the boards of Marketing EDGE and Iona College and resides in Westchester County, New York with his wife and three daughters. Sam Jacobs: Hey, everybody. It’s Sam Jacobs.

Objectives and Key Results 105

Objectives and Key Results Finance Start-ups Prospecting 105

SaaStr

JULY 25, 2021

Jyoti Bansal, Founder and CEO of harness.io and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal – Founder and CEO of harness.io. Dev Ittycheria – President and CEO of MongoDB.

Up-sell 96

Up-sell SQL Product Start-ups 96

SaaStr

MAY 23, 2019

Dave Kellogg is the former CEO of Host Analytics and prolific blogger. Join him as he takes you through lessons learned from Host Analytics on the top questions every SaaS CEO wrestles with. David Kellogg – Former CEO @ Host Analytics. You know, my belief is you’re either a CEO or you work for one.

Drivers/motivators 46

Drivers/motivators Meeting Objectives and Key Results Up-sell 46

Hubspot

MARCH 23, 2020

Your event can include both webinars and live-streams, and a Live Chat function enables attendees to ask questions in real-time. Additionally, attendees can use virtual booths to promote their products or services, and offer discounts as well. Image Source.

Non-Profits 101

Non-Profits Launch Networking Gaming 101

Sales Hacker

SEPTEMBER 21, 2021

When to use functional heads in lines of reporting. Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentorship, and other services made for high-growth leaders like you wherever you are at in your career. powered by Sounder.

Territory 75

Territory Finance B2C X-functional 75

Heinz Marketing

JANUARY 10, 2022

Today, I am the Co-founder and Partner at a company called Stride Services. We provide back-office bookkeeping, accounting, and CFO advisory services primarily to marketing agencies and outsource IT services firms. And that is not an entrepreneur question, that is not a CEO question. Let us jump in, let us add value.

Pipeline 100

Pipeline Finance Non-Profits Sales 100

Heinz Marketing

MAY 16, 2022

Today, featuring the founder and CEO of Demand Revenue, former SiriusDecisions and Forrester Analyst, Alan Gonsenhauser. You recommended we cover customer service, customer success today. Talking to today on Sales Pipeline Radio with Alan Gonsenhauser, he is the CEO and founder of Demand Revenue. Alan, thanks for joining us.

Pipeline 93

Pipeline Referrals X-functional Cross-sell 93

Partners in Excellence

JULY 8, 2015

The same thing happens vertically within a function. Let’s go back to those meetings–since there is such a problem with goal alignment, we spend (waste) a lot of time trying to translate performance across functions to understand what’s happening and the linkages. Interlock has to happen in multiple dimensions.

Launch 91

Launch Manufacturing Cross-sell Finance 91

SaaStr

JANUARY 28, 2019

You don’t need us to tell you this is mainstream—even Jack Dorsey, co-founder, and CEO of Twitter and Square is investing in customer success: Hello St. Gillian Heltai, SVP of client services at Talkdesk, will walk you through how to build a high-performing CSM team. Louis Square Customer Success team! pic.twitter.com/Kngz348AE8.

Customers 42

Customers Cross-sell Networking Growth 42

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Loving our podcast content?

X-functional 52

X-functional Start-ups Drivers/motivators Go To Market 52

SaaStr

JUNE 14, 2019

241: Dave Kellogg is a leading technology executive, independent board member, advisor and angel investor. In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor.

Strategize 56

Strategize Quota Non-Profits Price 56

Spiro Technologies

FEBRUARY 13, 2023

I’m your host, Adam Honig, the CEO of Spiro.ai. Matthew Wanasz: So we call them a message board or an arrow board. The one with the flashing arrow is an arrow board. Those boards are everywhere. Matthew Wanasz: Our biggest differentiation is probably our customer service along with customization.

Customers 52

Customers Construction Manufacturing Government 52

Spiro Technologies

FEBRUARY 13, 2023

I’m your host, Adam Honig, the CEO of Spiro.ai. Matthew Wanasz: So we call them a message board or an arrow board. The one with the flashing arrow is an arrow board. Those boards are everywhere. Matthew Wanasz: Our biggest differentiation is probably our customer service along with customization.

Customers 52

Customers Construction Manufacturing Government 52

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Andrew has been the CEO for the last 13 years, how has the role of CEO changed over those years? What has been the most challenging phase? I really do so appreciate that.

E-commerce 58

E-commerce Start-ups Technology Technology 58

Partners in Excellence

APRIL 10, 2014

The needs for recruiting and bringing more sales people on board were skyrocketing. Instead, I suggested some completely different models–perhaps leveraging channel partners, or moving much more of the sales function inside. The CEO was dismayed (and I think a little disappointed in what I had said).

Inside sales 94

Inside sales Product Sales Account management 94

SBI

FEBRUARY 9, 2021

Too often the reference management function is not even elevated to a professionally run, bona fide program. There are many options: invitation to the product roadmap advisory board, elevated service SLAs, complementary event attendance or professional services, etc. David Sroka CEO, Point of Reference.

Customers 46

Customers B2B Contract Quota 46

Sales Hacker

SEPTEMBER 11, 2020

– Neil Blumenthal , co-founder and co-CEO of Warby Parker. The founders are responsible for laying the groundwork for their expansion plan and will need to update their investors every step of the way in the form of monthly investor updates, quarterly board meetings, and so on. It is a disruptor. “A Office expansion.

Sell 77

Sell Minimum Viable Product Objectives and Key Results Cross-sell 77

Sales Hacker

JUNE 22, 2021

Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentorship, and other services made for high-growth leaders like you. To the point of like you said, in many ways, the joke that I make to my wife is, Pavilion is Sam as a service.

Finance 59

Finance Cross-sell Negotiate Service 59

SaaStr

MAY 8, 2020

Jessica is actively involved with the education and workforce development community in New York City and as chair of the Industry Advisory Board at Opportunities for a Better Tomorrow. How do you think that high touch professional services onboarding changes in a COVID world? Loving our podcast content?

Cross-sell 69

Cross-sell Contract Start-ups Up-sell 69