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What Is a Help Desk Manual? Why Your Business Needs One

G2

The level of customer service provided by your business – and ultimately the level of customer satisfaction - heavily depends on how well you can manage and respond to customer requests.

Service 52
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What is a Softphone [+10 Best Softphone Services]

Hubspot

You need to make an important business call but you’re far away from a desk phone. Thankfully, modern technology can help. Powered by VoIP (Voice Over Internet Protocol) technology , a softphone functions like a desk phone with additional features like call recording and voicemail transcription. How does a softphone work?

Service 65
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4 Ways Automation Will Make Your Business More Efficient

Sales Pop!

To ease your mind, we’re going to cover how businesses can benefit from automation, what IT process automation is, how it works, and how it can help your business become more efficient overall. Running the service desk. The processes for each type of workflow, such as when to forward an issue to the service desk. Why Automate?

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Email Tracking for Salesforce Users: The Complete Guide

Veloxy

It has been helping salespeople better track customer communication while doubling or tripling their engagement rates. Do you want to manually adjust your outreach based on email tracking? Salesforce Inbox is an app for your favorite smartphone and inbox that helps push email tracking notifications to your preferred screen.

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Why brand mentions are the future of backlinks

Search Engine Land

These six words should be plastered on the desks of every SEO in the world. Brands help people make decisions because we’re creatures of heuristics. Traditional PR and content marketing tactics work by helping brands improve their relationship with the public and become trusted. “Stop building links; build your brand.”

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HubSpot’s March 2024 release includes AI management, enhanced CRM features and more

Martech

The March 2024 HubSpot updates include tools that will help your team leverage AI for better email marketing, along with better ways to visualize and understand your data. How it helps you This update transforms how files are managed and accessed in HubSpot, streamlining operations for managers and their teams.

CRM 54
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How to avoid decision fatigue in SEO

Search Engine Land

Beyond the desk While SEO professionals need to manage decisions in the workplace, it’s important to remember that this doesn’t clock out when you do. By adopting the strategies below, you can help preserve your decision-making capability for things that matter. Automation can also play a significant role in this.

Start-ups 141