Understanding the Sales Force

APRIL 11, 2025

When I was in the hospital for a week in February, my discharge was delayed by two days because each time they asked me to walk up a flight of stairs, my blood pressure crashed. While I didnt do anything wrong, I still had a negative outcome, and there wasnt anything I could have done differently. The same thing can happen to salespeople.

Hospitality 125

Hospitality Sales Prospecting Up-sell 125

The Advantexe Advisor

JANUARY 10, 2024

Customer Service is one of the most important functions within a business and is especially critical in a consumer business like hospitality. What got me thinking about this is an ongoing dialogue I have been having with the service team at the hotel I am staying at this week.

Service 111

Service Hospitality Customers 111

Sales Pop!

SEPTEMBER 6, 2023

Insights from Marissa Freeman, CMO of Union Square Hospitality Group In the realm of business, the art of creating indelible impressions transcends transactions—it’s about shaping perceptions, fostering connections, and embodying values. The convergence of authenticity, warmth, and empathy forms the bedrock of this industry.

Hospitality 162

Hospitality Customers B2C Technology 162

The Sales Hunter

JUNE 4, 2015

It’s easy for people believe they offer customer service. Challenge is customer service is a moving target. The hospitality industry is built around customer service, and yet even within this industry, there are wide ranges […]. It’s another thing to do it.

Service 102

Service Hospitality Customers Product 102

Martech

JULY 24, 2024

The visibility is increasing,” said Tania Salarvand, EVP of hospitality and entertainment for digital innovation company Globant. The partnership includes providing products and services in the Olympic Village, including products from Always and Tampax for the needs of women athletes. In the U.S., What does this mean for marketers?

Sports 117

Sports Gambling Entertainment Hospitality 117

Sales Pop!

FEBRUARY 6, 2025

According to a recent study, only 22% of cruise lines have implemented a CRM system, compared to 60% of companies in the travel and hospitality industry as a whole. However, with the rapid advancement of sales enablement technologies and the increasing importance of personalized customer experiences, this approach is no longer tenable.

CRM 246

CRM Hospitality Customer Relationship Management Technology 246

Sales Pop!

JULY 13, 2021

Blue- Generally associated with tranquility and a sense of security, blue is often used in hospital, veterinary, and other care settings. Choosing which colors work best for your business, product or service to use in marketing materials can be a bit tricky. In some contexts, it can also provoke aggression.

Hospitality 241

Hospitality Strategize Promote Campaign 241

Hubspot

JULY 22, 2024

They need to receive a “cold call” from you, where you introduce yourself and your services and make your value proposition clearer. I found your information while searching for business consultants in Wichita, and I think you could be a great fit for our services. For example, maybe your verticals are hospitality and retail.

Cold Call 78

Cold Call Hospitality Objectives and Key Results Follow-up 78

Salesforce

AUGUST 16, 2023

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Trust us: you don’t want to miss them.

Service 98

Service Hospitality Entertainment Customer Relationship Management 98

Martech

FEBRUARY 7, 2025

Users who downloaded the app and enabled location services could drive to a McDonald’s, order a Whopper for a penny, and then be directed to the nearest Burger King to pick it up. My career has taken me to companies in higher education, B2B SaaS and hospitality. In 2018, I read about Burger King’s Whopper Detour Campaign.

Contract 102

Contract Non-Profits Hospitality Negotiate 102

Tibor Shanto

DECEMBER 6, 2021

Rick consults with executives, investors and boards of B2B technology, SaaS and technology enabled firms, as well as financial and professional services companies. His board service has included: RIS; Mequon Community Foundation (chair and director; eInnovate (chair and director); Milwaukee Technology Academy; and NSPC. .

Healthcare 144

Healthcare Hospitality Management Consulting Manufacturing 144

SaaStr

FEBRUARY 8, 2023

but 30% comes from its so-called “Hospitality Cloud” which is really a marketplace for event services. The have interchange revenue from their Hospitality Cloud and also lower margin on-site events revenues, so it makes sense. Two Related Products Are Key to Growth. Only 60% Gross Margins.

Hospitality 132

Hospitality Growth B2B Service 132

Veloxy

SEPTEMBER 29, 2021

Chatbots provide friendly customer service. Yet, hospitals that use automatic data capture to generate health records cut error rates in half. Hospitals already use data-entry automation. Support Services Finally, compare each program’s support services. Automation can make any sales process move faster.

Territory 342

Territory Represent Sales Lead generation 342

Partners in Excellence

JANUARY 5, 2015

How we respond to these customer service and experience disasters is critical. My 90 year old father had been hospitalized just before the New Year. He was being released New Year’s Eve, but the hospital, my mother, and all of us were terribly worried about the potential of falling and hurting himself even more.

Hospitality 107

Hospitality Customers Appointment Trust 107

Heinz Marketing

FEBRUARY 15, 2023

By Payal Parikh , VP of Client Services at Heinz Marketing With extensive experience working in Healthcare, we comprehend marketers’ challenges, recognize advantageous opportunities, and understand the do’s and don’ts of marketing within a heavily regulated sector. Do it in a way that you stand out from the competition.

Healthcare 111

Healthcare Hospitality Appointment B2B 111

Salesforce

APRIL 12, 2022

Virtual care is quickly becoming the next frontier with at least 25% of all outpatient, preventative, long-term care, and wellbeing services forecasted to move to digital delivery by 2040. Hospital Sant Joan de Déu’s innovations prove the benefits of virtual care go far beyond the circumstances of the pandemic. Closing the access gap.

Hospitality 96

Hospitality Healthcare Strategic partnership Appointment 96

Salesforce

AUGUST 24, 2021

The brick-and-mortar hospital isn’t going anywhere, but it needs a digital face. Consumer-facing companies and services have demonstrated that people love using tools that are smart, predictive, and digital-first. The brick-and-mortar hospital isn’t going anywhere, but it needs a digital face. Up your digital engagement game.

Healthcare 98

Healthcare Hospitality Appointment Technology 98

Heinz Marketing

JUNE 4, 2019

By Maria Geokezas , VP of Client Services at Heinz Marketing. Long term, sustainable hospitality within the “living room” of your brand is the lifeblood of customer retention and referrals. Three things to keep in mind: Have a customer service strategy in place and bake it into the DNA of your company culture.

Customers 104

Customers Hospitality Referrals Drivers/motivators 104

Martech

JULY 13, 2022

consumers about their experiences with technology, financial services, retail and hospitality brands. while 70% of shoppers feel valued as a customer, only financial services and tech categories show rewards as a positive driver of satisfaction and retention. This puts the number at a 17-year low, said R/GA.

Hospitality 107

Hospitality Customers Drivers/motivators Retail 107

Miller Heiman Group

APRIL 14, 2020

This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. By training their customer service teams to always follow customer experience best practices that make their customers feel special.

Retail 124

Retail Hospitality Entertainment Service 124

Salesforce

JULY 21, 2021

To differentiate their loyalty programs, travel and hospitality companies need to leverage customer data to deliver experiences that are memorable, valuable, and customized to a member’s preferences. Travel and hospitality companies already have decades worth of customer data to create meaningful experiences. Act on customer feedback.

Hospitality 98

Hospitality Customers Promote Customer Relationship Management 98

Highspot

MAY 15, 2025

One rep might focus on healthcare, another on manufacturing, and a third on financial services. For example, a financial services rep might need to comply with regulations like FINRA and PCI. A healthcare rep must understand HIPAA compliance and how hospital systems make purchasing decisions.

Territory 52

Territory Healthcare Hospitality Sales 52

Sales Pop!

APRIL 17, 2024

Additional services like a free home appraisal or creating a welcome packet with recommendations for local dining and attractions can add significant value. Enhance Guest Experiences To Boost Positive Reviews Lastly, the overall guest experience can profoundly impact your success.

Hospitality 130

Hospitality Price Strategize Promote 130

Martech

MARCH 7, 2023

B2B Software-as-a-Service (SaaS) A high-level understanding of the product is always handy in B2B SaaS. Dig deeper: Product-led growth: 3 important lessons from the front line Hospitality As part of my current gig with Wyndham Hotels and Resorts, I learned that hospitality has significant similarities with fast food.

Product 102

Product Hospitality A/B testing UX 102

Heinz Marketing

FEBRUARY 17, 2023

Physicians and their respective hospitals/clinics are focused on very personalized care for their patients. More than likely, your target audience is not in search of a vendor, product, or service; they are already likely in a contract with another vendor or may be testing a competitor’s product/service.

Healthcare 111

Healthcare B2B Hospitality Education 111

Sales Pop!

DECEMBER 9, 2022

Companies like BayCare Health System, Tampa General Hospital, and HCA West Florida make up a large portion of Tampa’s job market. Other sectors that are ripe with opportunities include financial services and banking. Tampa is one of the best cities in the country if you want to go after a career in health care and health innovation.

Gambling 130

Gambling Hospitality Sports Territory 130

Sales Hacker

OCTOBER 4, 2022

With more than 18 years of experience in wine, spirits, hospitality, and luxury public relations, Alex focuses on community building via event marketing. I started in July of 2020 as all of the hospitality folks were furloughed during the lockdown. How can hospitality folks work from home? I was trying to figure out a solution.

Clients 103

Clients Hospitality Entertainment Quota 103

Martech

NOVEMBER 28, 2023

While the pandemic devastated industries like travel, tourism and hospitality, it created a boom for segments like B2B technology, home goods retailers and home improvement businesses. Job losses also piled up in sectors like financial services and bricks-and-mortar retail.

Hospitality 109

Hospitality Retail Contract Technology 109

Partners in Excellence

JULY 6, 2022

They immobilized his wrist and took him to the hospital. As we would expect, the hospital did a much more complete examination, not just of his wrist, but of the rest of his body. Related Posts: Inspirational Moments In Customer Service What We Can Learn From The ER! The post Quick Fixes…. Sales, Just Like Riding A Bike!

Hospitality 104

Hospitality Follow-up Trust Service 104

Martech

APRIL 11, 2022

Valtech, the digital transformation provider that operates across a number of verticals including retail, travel and hospitality, financial services and manufacturing and distribution has added to its digital health capabilities with the acquisition of The Berndt Group (TGB).

Healthcare 98

Healthcare Hospitality Manufacturing Retail 98

Martech

JANUARY 4, 2024

Goldshvartz spoke about how, in the hospitality industry, the tier of service affects the content needed to convert website visitors. Whether someone is opting into a marketing channel, initiating a transaction or agreeing to terms and services, friction can save all involved stakeholders inconvenience down the line.

UX 136

UX Hospitality User Experience Conversion 136

Martech

APRIL 15, 2024

What will customers remember after they have experienced your website, product, service or people? The book was left on the ledge of the bathtub and the person who provided the cleaning service to our room noticed that she didn’t have a bookmark. We felt the service and experience that earned them their well-deserved high rating.

Customers 133

Customers Hospitality Technology Technology 133

Hubspot

OCTOBER 2, 2017

For example, maybe your verticals are hospitality and retail. It should now be much easier to find specific companies or people who could use your product or service. Search “People who work at hotel” and/or “General manager” with the “Hospitality” filter. Or maybe they’re finance and banking. Just use LinkedIn.

Cold Call 101

Cold Call Hospitality Pitch Territory 101

Sales Pop!

JANUARY 5, 2023

That mutual benefit came from perceived equality in the value of various goods or services to be exchanged. In our present world, we hear constant complaints, all across the globe, about being charged inflated prices for goods and services. Trade began with the decision to exchange something with someone else for mutual benefit.

Pipeline 215

Pipeline CRM Intrinsic Networking 215

Martech

DECEMBER 8, 2022

Outside of the food and hospitality industry, it can be a real struggle for businesses to get positive reviews. We’ve seen this strategy work best with services provided in and around customers’ homes. For all of the other review sites, you’ll need to check their terms of service and guidelines.

Customers 115

Customers Hospitality Follow-up Service 115

The Sales Hunter

APRIL 10, 2012

He is in the hospital.” The receptionist said the doctor was in the hospital, not at the hospital. A doctor who is simply making rounds is “at” the hospital, which is what the sales representative assumed, even though the receptionist clearly said “in.” The receptionist’s answer?

Hospitality 84

Hospitality Pharmaceutical Represent Sales 84

SaaStr

MARCH 13, 2023

The hospitality industry makes for a good case study on how this works. These service businesses go all out to impress customers with little details like an extra drink or a warm welcome. For word-of-mouth marketing to be an effective strategy, your users must be motivated to take the initiative, which is why user delight is essential.

Hospitality 98

Hospitality User Experience Growth Drivers/motivators 98