Remove Meeting Remove Repeat business Remove Trust
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Proactive Customer Service: You Read My Mind, and Earned My Trust

Salesforce

In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. Unlike reactive customer service, which responds to issues after they occur, proactive customer service aims to prevent problems from happening at all, improve customer satisfaction, and build trust and loyalty.

Trust 105
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12 Ways To Increase Sales

Sales Pop!

Make Your First Meeting A Learning Opportunity. Most people err in first meetings by repeating scripted words. Inquire how the people with whom you meet chose their careers and how they enjoy it. Building rapport is the conduit for building business. Establish Credibility and Trust. Focus On The Smooth Sale.

Referrals 243
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Maximizing profits: Strategies for earning through loyalty programs by Comarch

Martech

These programs aren’t just about rewarding repeat business — they’re strategic tools that cultivate lasting relationships with customers, fostering a sense of connection and value.

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Making the Sale IS NOT the Same Thing as Making a Customer

Adaptive Business Services

I have always said that there are only three possible outcomes from any sales interaction You did not meet customer expectations – If you made the sale, it was probably either by luck, by being low bid, or a combination of the two. A customer relationship is built on trust, mutual value, and ongoing communication.

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My Six Selling Mantras

Adaptive Business Services

Exceeding expectations is the only acceptable outcome … Not meeting customer expectations … say buh bye. Meeting customer expectations … you may have made the sale but you did not make a customer. Exceeding customer expectations … say hello to repeat business and referrals. They exhibited bad behaviors.

Sell 62
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The 5 x Key Areas Of Sales Professionalism

The 5% Institute

First – there are order takers; they simply meet the client’s needs and make a quick sale. The client usually knows what they already want, and the salesperson purely meets their order. They close sales a lot easier, and often win repeatable business. A trusted advisor mindset. Be A Trusted Advisor.

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Applying Bartending Principles to Sales

Sales Pop!

This involves understanding their needs, providing exceptional service, and fostering trust. By building strong relationships, salespeople can increase customer loyalty and generate repeat business. Similarly, salespeople need to be organized and prepared for sales meetings and presentations.