Getting The Website Information Architecture Right: How to Structure Your Site for Optimal User Experiences
ConversionXL
MARCH 19, 2013
On-page FAQs do have a place though – when they’re used to answer actual questions, and not as a sales tool (“Should I buy it?” Stpehen Gracey put it :” A good FAQ is like insurance for your users: There when they need it, but hopefully they never will. ” -> “Of course you should!”).
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