Salesforce

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. What you’ll learn: What is good customer service?

Service 52

Service Customers E-commerce CRM 52

Salesforce

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. And you understand the need for building community with others who know what it’s like to walk in your shoes.

Service 132

Service Customers Networking Negotiate 132

Salesforce

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.

Service 59

Service Customers Objectives and Key Results Angle 59

Spiro Technologies

MAY 8, 2024

Instead, today we’re going to be talking to Paula Gamer: , the president and CEO of Gamer Packaging, which is a professional packaging company that offers custom packaging solutions. Paula Gamer: Some of our longest and largest customers are, for example, Hormel Foods. So they’re kind of a fun, up-and-coming customer.

Customers 59

Customers Manufacturing Up-sell Cross-sell 59

Salesforce

APRIL 30, 2024

Behind every customer experience is a set of fine-tuned metrics. Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative.

Service 52

Service Customers Objectives and Key Results CRM 52

Salesforce

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? Rated as a leader by The Forrester Wave Report™: Financial Services CRM , Salesforce knows service — of any kind. Get the report 2.

CRM 102

CRM Service Retail User Experience 102

Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Service 136

Service Customers Gaming Drivers/motivators 136

Martech

MARCH 9, 2022

.” Enterprise-level brands have hundreds of thousand or millions of customers, thousands or tens of thousands of content modules. “When you start to look at content automation you have people that are either putting logic around the content or logic around the customer,” said Hendricks.

Customers 116

Customers Engineering Clients Launch 116

Partners in Excellence

MAY 10, 2024

“As A Service,” particularly SaaS has become the “fashion” in business over the past decade. Customer could choose to sign contracts for several years, but they couldn’t purchase them outright. The customer could upgrade, and the monthly fee would be adjusted for that upgrade.

Service 62

Service GTM Contract Price 62

Richardson

AUGUST 13, 2019

Customer service professionals have unique access to clients. Information learned on a service call reveals customer details that are more personal than any survey or study. For this reason, service professionals and customer success teams have become one of the most critical roles in the selling organization.

Service 70

Service Customers Meeting Clients 70

Sales Pop!

MAY 14, 2024

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. Your website often serves as the initial meeting point with potential clients.

Presentation 52

Presentation Service Product Niche 52

Salesforce

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. You might even jeopardize the safety of your employees, contractors , and customers. Enter asset service management, the process of effectively managing and maintaining physical assets in field service.

Service 59

Service Contract Manufacturing Objectives and Key Results 59

Martech

JANUARY 16, 2024

Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. This is] an all-time low for Google Ads customer service.” To do this, they would need to talk to their rep. And the problem only seems to be getting worse. They don’t respond to emails either.

Service 109

Service Customers Represent Networking 109

Martech

SEPTEMBER 19, 2023

Oracle has announced a long list of product innovations and enhancements within the Oracle Fusion Cloud Customer Experience platform. It also announced generative AI capabilities for Oracle Fusion Cloud Service. Simple Campaigns provides guidance on the creation of emails recommending a specific product, service or offer.

Campaign 109

Campaign Service Customers Promote 109

The Advantexe Advisor

JANUARY 10, 2024

Customer Service is one of the most important functions within a business and is especially critical in a consumer business like hospitality. What got me thinking about this is an ongoing dialogue I have been having with the service team at the hotel I am staying at this week.

Service 83

Service Hospitality Customers 83

Sales Pop!

JANUARY 2, 2023

Customers are at the heart of every small business. So, for your small business to succeed, you must emphasize customer service. When you get it right, you’ll be rewarded by a growing company and feel pride in building relationships with your customers. Protection Is Customer Service. Cybersecurity.

Service 95

Service Customers Retail Follow-up 95

Salesforce

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

Service 119

Service Customers Appointment Strategize 119

Salesforce

MAY 8, 2024

Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service makes them more likely to purchase again.

Service 52

Service Customers Technology Technology 52

Hubspot

MARCH 27, 2023

Long gone are the days of solely visiting brick-and-mortar businesses to find what you need. You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. How to Sell Services Online 1. How much are you going to price your services?

Service 87

Service Sell E-commerce A/B testing 87

Miller Heiman Group

SEPTEMBER 3, 2020

Now is the time when organizations need problem-solvers who can help them overcome unforeseen challenges, putting sellers in a position to engage with customers on a deeper level than ever before. Our research shows that more than 70% of buyers wait until after they have already defined their needs to engage sellers.

Customers 154

Customers Objectives and Key Results Technique Represent 154

Search Engine Land

OCTOBER 5, 2023

Prompt: Create 15 Google ads in RSA format for this ad group: Car Diagnostic Services. Here are 15 Google Ads in RSA format for the “Car Diagnostic Services” ad group: 1. Headline 1 : Affordable Car Diagnostics Headline 2: Quick & Reliable Service Description: Need car diagnostics? Answer: Sure!

Service 101

Service Appointment Trust Engineering 101

Salesforce

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Service 59

Service Networking Start-ups Technology 59

Search Engine Land

AUGUST 25, 2023

Google Ads has started rolling out its paid customer support service for small businesses. As you can see in the image above, the enhanced customer service pilot is located in a box to the right of the Google Ads screen. In time, Google hopes to roll the service out to more small- and medium-sized businesses.

Service 97

Service Customers Consult Engineering 97

Martech

JULY 31, 2023

In business terms, this was a customer service crisis — and customer service is integral to customer experience. It was a very out-of-the-box implementation but it allowed them to automate the handling of a key customer pain point: Lost passwords. practically overnight. she said. “So Get MarTech!

Service 92

Service Customers Government Retail 92

Martech

DECEMBER 9, 2021

Given that customers’ journeys to purchase and beyond are growing increasingly complex due to the ever-increasing number of devices, channels and options at their fingertips, businesses are seeking solutions like customer journey analytics tools to help them get a handle on what customers are experiencing.

Customers 104

Customers Repeat business Retail Represent 104

Partners in Excellence

OCTOBER 18, 2021

Sales people used to be a primary source of information for customers. They learned about new approaches to business, they learned about what other similar organizations were doing, they learned about new products and services they might consider through sales people. Those days are long gone. This should be no surprise.

Customers 85

Customers Manufacturing Meeting Presentation 85

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. You get to interact with customers and solve their problems. In fact, you may be the only person from your employer that a customer ever sees. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Service 52

Service Appointment Networking Consult 52

Salesforce

JANUARY 23, 2023

Invest in customer support. When your team has an efficient platform — not just the mashup of tools acquired over the years — they can focus on delivering empathetic, effective customer service. You can then streamline the experience for both your employees and customers. That leads to the need for maximum efficiency.

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Service Contact Technology Technology 98

SaaStr

JUNE 7, 2021

If a sales rep closed a deal, A customer success manager should take it over. An open question around smaller customers is how do you staff up Customer Success for them — if at all. Many founders wrestle with the question of if they can really afford customer success professionals for their smaller customers.

Customers 127

Customers Sales Service Sales Support 127

Salesmate

JULY 5, 2020

Customer experience is quickly becoming the highest priority for online businesses. Recently, this concept has been shifting, and instead of just “not bad treatment,” customers want “exceptionally personalized treatment.”. As for highly positive experiences, people remember and seek them the next time they need to buy something.

Customers 101

Customers Objectives and Key Results CRM Territory 101

Salesforce

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. Yet subscribers want personalized experiences not only in the content they’re served but also in the customer service they receive.

Service 59

Service Entertainment Customers Technology 59

Martech

MARCH 24, 2022

Today, customer engagement software company Intercom launched two new products – Surveys, a real-time insights tool, and Switch, a tool that transfers customers from a phone queue to Intercom’s Messenger support. The Surveys tool aims at helping orgs gain actionable insights from customers through targeted personalized messaging.

Service 98

Service Product Customers Launch 98

The 5% Institute

JUNE 19, 2023

In today’s competitive business landscape, customer service excellence has become a crucial aspect of achieving long-term success. The way businesses interact with their customers can significantly impact their reputation, customer loyalty, and overall growth.

Service 52

Service Customers Represent Customer Relationship Management 52

Salesmate

DECEMBER 4, 2020

Customer experience is the heart of any business. The kind of support you provide to your customers is as important as your services. Hence, every business needs a helping hand that makes sure they provide the best experience to their customers and create a repeatable cycle of customer satisfaction.

CRM 128

CRM Service Finance Customer Relationship Management 128

Sales Pop!

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Service 59

Service Customers CRM Campaign 59

The 5% Institute

MAY 21, 2023

Customer service plays a vital role in the success of any business. It involves providing assistance, support, and resolving issues for customers, ensuring their satisfaction. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships.

Service 52

Service Customers Customer Relationship Management Relationship Management 52

Salesforce

JANUARY 31, 2023

What kind of impact does equipment downtime have on your customers and your reputation? Prioritizing proactive field service can help you not only reduce operating costs but also keep your customers happier — and coming back. Discover how your company can be more proactive by checking out our latest field service guide today.

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Service Manufacturing Contract Electricity 98