Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

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Service Customers Gaming Drivers/motivators 136

Salesforce

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. If you’re thinking, Great! not so fast.

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Service Customers Contract Legal 98

Salesforce

DECEMBER 6, 2023

What if your financial services team could find the perfect tool to acquire new customers, deliver exceptional service, and drive growth? The good news is that it’s out there, and it can help in this challenging competitive landscape. Financial services CRMs are changing and so are the needs of customers.

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CRM Service Retail User Experience 102

Sales Pop!

MAY 14, 2024

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. Your website often serves as the initial meeting point with potential clients.

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Presentation Service Product Niche 52

Salesforce

MAY 8, 2024

Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service makes them more likely to purchase again.

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Service Customers Technology Technology 52

Salesforce

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. You might even jeopardize the safety of your employees, contractors , and customers. Enter asset service management, the process of effectively managing and maintaining physical assets in field service.

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Service Contract Manufacturing Objectives and Key Results 59

Salesforce

APRIL 18, 2024

If you asked any communication service provider , they are focused on improving customer service experiences to increase loyalty and decrease churn. As such, they’re looking to data and AI to help take their service to the next level. Predictive AI can do things like help direct customers to self-service resources.

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Service Customers Technology Technology 52

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. You get to interact with customers and solve their problems. In fact, you may be the only person from your employer that a customer ever sees. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

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Service Appointment Networking Consult 52

Salesforce

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

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Service Networking Start-ups Technology 59

Salesforce

JANUARY 23, 2023

Invest in customer support. When your team has an efficient platform — not just the mashup of tools acquired over the years — they can focus on delivering empathetic, effective customer service. You can then streamline the experience for both your employees and customers. That leads to the need for maximum efficiency.

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Service Contact Technology Technology 98

Salesforce

NOVEMBER 16, 2023

How do you increase revenue, decrease costs, and maintain the best possible customer experience — all at the same time? But here’s the good news: there’s a clear way forward. Get the details What is customer service operations, and why is it important? It’s a delicate balancing act. First, the basics.

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Service Customers Cross-sell Contact 72

Salesmate

DECEMBER 4, 2020

Customer experience is the heart of any business. The kind of support you provide to your customers is as important as your services. Hence, every business needs a helping hand that makes sure they provide the best experience to their customers and create a repeatable cycle of customer satisfaction. Sales Reps.

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CRM Service Finance Customer Relationship Management 128

Search Engine Land

OCTOBER 7, 2022

Whether you’re a well-known brand or a local SMB, you need to be findable in the SERPs when people are searching for your product, service or expertise. Enter: link building services. In this article, we will introduce to you to 10 popular options when considering link-building service providers. Fat Joe.

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Service Niche Campaign Price 98

Salesforce

JUNE 23, 2022

Financial services customers have a message for their providers: They like doing business online — and they aren’t going back to pre-pandemic habits. That’s the good news from a deep dive Salesforce took into financial services trends and the state of banking, insurance, and wealth management. The not-as-good news?

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Service Customers Retail User Experience 98

Salesforce

SEPTEMBER 30, 2022

By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy. Excellent customer service can make shoppers merrier this season.

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Service Retail Customer Relationship Management Repeat business 98

The 5% Institute

MAY 21, 2023

Customer service plays a vital role in the success of any business. It involves providing assistance, support, and resolving issues for customers, ensuring their satisfaction. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships.

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Service Customers Customer Relationship Management Relationship Management 52

Martech

OCTOBER 25, 2022

Next month, Web3 tech company PolyientX will launch a platform designed to help creators without a coding background or knowledge of NFT technology deliver rewards to customers. Rewards will include not just NFTs but other valued items like merchandise, digital goods and event passes through a custom-branded interface.

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Launch Service Education Technology 95

Search Engine Land

JANUARY 9, 2023

Many great articles have exposed the seedy underbelly of Local Services Ads spam and fake reviews. While that spam is still around in some form to this day, it appears that they have moved into another area that Google is not good at – or does not want to police actively. Spam and fake reviews on Google’s Local Service Ads.

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Service Appointment Legal Commission 102

Salesforce

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. But how do you get started?

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Service Customers Contact Promote 59

Salesforce

APRIL 21, 2022

retail banking customers are classified as digital-only and 59% of customers say their standards for customer service have gone up. Consumers have pivoted quickly from traditional channels to new digital and self-service solutions. This starts with putting the customer at the center of everything.

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Service Customers Finance Retail 97

Martech

NOVEMBER 29, 2021

Some services use white hat link-building tactics that search engines love, and others build low-quality links using unnatural tactics. What is a link-building service? A link-building service is a company or platform that will help you to accelerate the number of backlinks to your website. 1) Reputable link-building company.

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Service Price Engineering Niche 106

Salesforce

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. It all starts with service.

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Service Customers Contact Start-ups 98

Salesforce

FEBRUARY 14, 2022

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. We’d ask: How does a customer look at this? What does a customer think about that? How do we want the customer to feel about this and that?

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Service Customers Electricity Real Estate 98

Hubspot

SEPTEMBER 8, 2023

With softphones, you can call a client, prospect, customer, or colleague from anywhere, as long as you have internet service, a microphone, and a speaker. Because of the cost savings and convenience, softphones are growing in demand — the VoIP services market is expected to reach $472.26 billion by the end of 2033.

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Service Price CRM Contact 66

Salesforce

OCTOBER 25, 2021

Customers wonder: how many times do they need to enter the same information to open an account or get customer support? It’s astounding that the everyday enterprise uses 1,295 cloud services, on average, to break down information silos, according to a 2019 report. Customers who call with a problem are often anxious.

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Service Process Customer Relationship Management CRM 98

Salesforce

JULY 13, 2021

Customer service automation is key to efficiency in the contact center. Real customer service automation improvement ensures an automated workflow that people use, and that achieves the time, efficiency, and customer experience improvements you set out to address. And if it’s not, what can you do about it?

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Service Process Customers Cross-sell 97

Salesforce

APRIL 18, 2022

Field service business leaders have a fantastic opportunity to grow business through their sustainability initiatives, as more companies seek to reduce their carbon footprint. Getting support from stakeholders on real sustainability initiatives is still a top challenge for field service organizations. Yet this is easier said than done.

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Service Appointment Customers Drivers/motivators 98

Salesforce

JANUARY 27, 2022

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo.

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Service Growth Customers Represent 98

Salesforce

FEBRUARY 2, 2023

If your company uses multiple email service providers (ESPs), you know how much of a hurdle that can be for effective marketing campaigns. However, there are ways to consolidate email platforms to make your life easier and your customer experiences much better. An ESP is a tool for sending email campaigns and managing subscribers.

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Service Promote Territory Campaign 98

SaaStr

JANUARY 15, 2021

25% of revenue from professional services may sound high, but it’s a fairly standard ratio in true enterprise software. Importantly, Qualtrics’ margins remain high so it’s not losing money on its services. Gross margins on services are about 35%. And isn’t it a bit unseemly to charge for services? It sure did to me.

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Service Contract Price Negotiate 122

Veloxy

JUNE 15, 2023

Short Summary Outside sales is a process that involves traveling to meet potential customers and build relationships. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

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Outside Sales Objectives and Key Results Negotiate Territory 264

Salesforce

DECEMBER 7, 2021

At the end of every year, service team leaders tee up a new set of KPIs they commit to improving in the next 12 months. While making incremental improvements to call center metrics and raising your Net Promoter Score (NPS) are good goals by themselves, they aren’t going to radically transform your customer experience.

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Service Customers Technique Start-ups 98

Sales Pop!

NOVEMBER 28, 2022

Professional web hosting services are a thriving industry in itself. If you’re running an eCommerce company, product quality and customer service will be no match for a laggy website. This definitely leads to lower sales, which is why businesses like to improve speed and performance through hosting services. Conclusion.

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Service Sports Price Growth 52

Sales Pop!

OCTOBER 31, 2023

As an entrepreneur, you want to pour your energy into your brilliant product and delighting customers. Read on to see why startup bookkeeping services are such an invaluable asset. Will it attract customers? Good accountants will also prepare extensive financial records for due diligence.

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Service Finance Referrals Growth 52

Salesforce

JANUARY 6, 2022

” They may not even know what they want to do with their life, but they have the feeling that something is off, and now is a good time to take a step back and reassess their situation, which often leads to leaving their current job. The slowly then suddenly way to re-engage your service team. ”, “What do you need?”,

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Meeting Service Drivers/motivators Start-ups 98

Martech

FEBRUARY 1, 2022

Moving is always a slog, but I’ve done it so often that I can do it on autopilot: Throw this out, pack that, sell what’s too good to pitch but not needed in the new place. But this time, I’m seeing companies moving to new email service providers (ESPs). Develop a custom migration plan. Fast-forward to today.

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Service Assembly Line Cross-sell Follow-up 93

SaaStr

FEBRUARY 15, 2021

What differentiates a good SaaS company from a great one? While there are several valid answers to this question, many companies edge out their competitors through successful customer service. Yet, as technology evolves and users become more independent, the typical contact center is no longer the only way to assist customers.

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Service Government Represent Drivers/motivators 94