Remove happiness-advantage
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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Service 52
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How Technology Shows Communications Service Providers Which Customers Are About To Leave

Salesforce

Communications service providers work hard to keep their customer base strong. If service providers knew which customers were about to cancel, they could take proactive steps to lower their likelihood of leaving. Providers understand the main reasons customers abandon service. That allows agents to take immediate action.

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24 customer experience misconceptions debunked

Martech

‘Customer experience is just customer service; customer experience and customer service are one and the same’ While customer service is an important aspect of the customer experience, it’s not the only component. Build out a service blueprint to prove that point to your employees.

Customers 100
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8 Ways to Make Your Prospects Happier

Spiro Technologies

Sales is, at its core, about making people happy. A happy prospect is more likely to buy from you, and a happy customer is more likely to refer you to friends and family. But far too often, salespeople focus so much on convincing people to buy, that they forget they should also aim to make people happy.

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Two Powerful Platforms Now Play Together for B2C Producers in Financial Services

SalesLoft

Now, financial services organizations who are serving the B2C space and using the Person Account record within Salesforce are supported through the Salesloft Connect extension, effectively putting Salesloft directly within Salesforce. . Gain valuable information surrounding customer needs to increase retention and keep buyers happy. .

B2C 52
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How True Classic uses post-purchase experiences to increase revenue

Martech

Not only are the messages welcomed by customers as a key part of the customer service experience, but they drive revenue by encouraging repeat purchases. Message preferences vary according to different countries and regions, and these insights are another advantage to using a solution that covers so many international markets.

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Marketing to the 50+ crowd: A booming opportunity

Martech

Ogilvy’s 2030 Forecast asserts 60+ is the fastest-growing and wealthiest consumer class, representing a lucrative “silver economy” for product and service brands. Happy days Despite the proliferation of digital platforms, television remains a media cornerstone for broad swaths of the 50+ audience, followed by terrestrial radio.

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