Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Service 136

Service Customers Gaming Drivers/motivators 136

Partners in Excellence

MAY 10, 2024

“As A Service,” particularly SaaS has become the “fashion” in business over the past decade. Like today’s offerings, ongoing maintenance, service, support were built into the monthly pricing the customer paid. Stated differently, the customer would be paying more for exactly the same service.

Service 62

Service GTM Contract Price 62

Salesforce

DECEMBER 18, 2023

Think about what could happen if you don’t have a good handle on your field service assets. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. Get the free report What is asset service management? Get the free report What is asset service management?

Service 59

Service Contract Manufacturing Objectives and Key Results 59

Salesforce

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Service 59

Service Networking Start-ups Technology 59

Salesforce

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

Service 52

Service Appointment Networking Consult 52

Salesforce

NOVEMBER 16, 2023

Let’s take a few minutes to review the principles of great customer service operations — and what you can do right now to take your organization to the next level. Get the details What is customer service operations, and why is it important? Get the details What is customer service operations, and why is it important?

Service 72

Service Customers Cross-sell Contact 72

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Service 52

Service Customers CRM Technology 52

Salesforce

JANUARY 3, 2024

It’s a challenging time for streaming services. Nearly half of consumers say streaming services are too expensive and nearly a third plan to trim back on their subscriptions, with prime demographics leading the way on the cutbacks — 62% of millennials and 57% of Gen Z. But those days appear to be numbered.

Service 52

Service Sports Promote CRM 52

Salesforce

JANUARY 23, 2024

Consider the value your most experienced, high-performing agents and field service technicians bring to your organization. They understand your product or service and know how to quickly address common customer issues and questions. Without their knowledge and expertise, you put customer satisfaction at risk.

Service 104

Service CRM Start-ups Customer Relationship Management 104

Martech

JANUARY 24, 2024

Pega, the CRM and BPM software company, announced the launch of GenAI Knowledge Buddy, to generate answers for employees and customers based on a synthesis of content distributed across enterprise knowledge bases. Knowledge Buddies can be configured by the enterprise for specific use cases. Why we care.

Launch 121

Launch CRM Gaming Service 121

Salesforce

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. Yet subscribers want personalized experiences not only in the content they’re served but also in the customer service they receive. Get the insights 1.

Service 59

Service Entertainment Customers Technology 59

Lead Fuze

JULY 3, 2023

Setting individual customer service goals is an integral part of any successful business strategy. Creating measurable objectives is essential for any salesperson, job seeker, entrepreneur or marketer aiming to enhance their customer service and business success. What is an example of a customer service goal?

Service 52

Service Customers Objectives and Key Results CRM 52

Salesforce

AUGUST 30, 2023

According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service. But what sets the best field service management software apart?

Service 52

Service Objectives and Key Results Appointment Technology 52

Martech

MAY 9, 2024

We are seeing very cautious adoption, where people are mainly trying to do use cases that are more internal — like knowledge summaries, quick ways for employees to find answers. For example, if you want to book an appointment, it’s much easier to do two or three clicks, seeing a calendar and the dates, than typing a prompt for ChatGPT.

Appointment 100

Appointment Technology Technology Follow-up 100

Veloxy

JUNE 15, 2023

Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools. Key skills for success include excellent customer relations, proficiency in new business development, adeptness in account management, technical sales knowledge, and problem-solving capabilities.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Territory 264

Martech

APRIL 18, 2024

Instead of creating a list of hundreds of AI marketing tools that may (or may not) be around in a few months, I hope to arm you with the foundational knowledge to select AI tools strategically well into the future. This is a great example of how formerly text-based GPT’s are beginning to generate complex visuals.

Strategize 138

Strategize Education Price Service 138

Salesforce

JANUARY 27, 2022

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo. The average U.S.

Service 98

Service Growth Customers Represent 98

Martech

APRIL 22, 2024

The language model is based on content from MarTech embedded on top of ChatGPT. Build a quality email list: Focus on building a permission-based email list consisting of individuals who have expressed interest in your telecommunications products or services. Please list four examples of each and keep answers simple.

Lead generation 116

Lead generation Click Through Rate Contact Follow-up 116

Martech

MAY 9, 2024

These departments are supported by shared services like graphic/web design, data/analytics and writing/editing. But what if the marketing generalist could create graphics and web designs through AI, applying all of their knowledge through an AI assistant who has been learning with them as they grew the business?

Campaign 117

Campaign Niche Service Product 117

Veloxy

MARCH 23, 2023

It can be based on various metrics, such as sales volume, revenue, or profit margins, and is used to track progress and assess performance. This target can be set based on sales volume, revenue, or profit margins, among other metrics. Sales cycles can vary in length and complexity depending on the product or service being sold.

Quota 246

Quota Profit margin Non-Profits Teamwork 246

Search Engine Land

APRIL 30, 2024

The technology behind AI is revolutionary, but AI doesn’t magically have knowledge from the get-go. Over the last few years, there have been some companies whose first move when the economy turns sour is to lay off or offshore their employees in “cost centers” like customer service and content teams. Someone needs to teach it.

User Experience 117

User Experience Niche Service Closing 117

Salesforce

JUNE 12, 2023

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. The challenge?

Contact 98

Contact Service CRM Start-ups 98

Veloxy

DECEMBER 28, 2023

Defining Outside Sales: A Closer Look Outside sales is the practice of selling products and services through direct, in-person interactions, setting it apart from inside sales, which operates remotely. The inside sales team plays a crucial role in this dynamic environment.

Outside Sales 242

Outside Sales Cold Call Represent Objectives and Key Results 242

Search Engine Land

APRIL 2, 2024

Customer health score: Customer health score predicts how likely a customer is to churn, renew, or expand their subscription based on user behavior and frequency of use. If you’re looking for a best-in-class example of an effective welcome survey, check out HubSpot. Helpful links from your knowledge base.

Customers 86

Customers Real Estate Education Conversion 86

Salesforce

FEBRUARY 26, 2024

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. What is an AI copilot?

Retail 89

Retail CRM Contract Gaming 89

Veloxy

APRIL 5, 2021

Research shows over 75% of customers are likely to recommend your company to a friend if they received great service and had a positive experience. Today’s customer wants flexible options, proactive service, and most importantly, an empathetic ear. A: Optimize Channels Based on Customer Standards and Behaviors.

Customers 231

Customers Service Technology Technology 231

Search Engine Land

NOVEMBER 22, 2023

The language model is based on content from Search Engine Land layered on top of ChatGPT. Our knowledgeable staff will be there to assist you in finding the perfect crystal for your needs. You have unwavering dedication to customer service. You have unwavering dedication to customer service.

Promote 118

Promote Retail Engineering Price 118

Hubspot

MAY 7, 2024

No matter your niche, product, or service, and no matter how prepared you are, your business will throw you a curveball. As a marketing business owner whose revenue primarily comes from my writing services, late 2022 to mid-2023 was… unnerving, to say the least. Let’s take self-awareness as an example.

Start-ups 63

Start-ups Teamwork Follow-up Service 63

Martech

NOVEMBER 15, 2023

While tools like ChatGPT can supplement expertise with efficiency and creativity, more than ever, buyers need perspective that comes from years of experience and deep industry knowledge. Some examples of thought leadership might include: Trend-forecasting articles. That’s where “thought leadership” comes in.

Angle 137

Angle Consult Trust Education 137

Search Engine Land

FEBRUARY 14, 2024

Take Coca-Cola, for example. With this knowledge, the brand can personalize its content, focusing on yoga-related products and tips, thereby striking a chord with its target audience. One case study to show this was around a large UK-based “deal of the day” ecommerce company named Wowcher.

Campaign 121

Campaign A/B testing Objectives and Key Results Appointment 121

Search Engine Land

MARCH 21, 2024

Clarify the roles of your team members, and who will implement technical fixes, make design changes or write content, for example. Value proposition What sets you apart from others in your industry selling a similar product or service? Your current level of SEO knowledge Give a brief overview of your current level of SEO knowledge.

Contract 104

Contract Education Clients Trust 104

Martech

FEBRUARY 26, 2024

Justin Sharaf, founder of marketing services and consulting company GIR Consulting, has put together a fantastic panel for the upcoming MarTech Conference. he’ll be discussing how MOps should prepare their stacks and teams for customer experienced-based AI. Bring real customer experience-based AI use cases to your leadership.

GTM 104

GTM Consult Technology Technology 104

Search Engine Land

FEBRUARY 12, 2024

Google uses entities in two main ways: Knowledge graph entities : These are well-defined entities, like famous authors, historical events, landmarks, etc., that exist within Google’s Knowledge Graph. They’re easily identifiable and often come up in search results with rich snippets or knowledge panels.

Technique 126

Technique Engineering Electricity Niche 126

Search Engine Land

SEPTEMBER 18, 2023

For example, the query “How do I promote my gigs on Fiverr” has a search volume of 20 in the U.S. and 50 globally, according to Semrush: Based on this data, the logical conclusion is that this keyword is not worth pursuing for SEO. Quora is also a platform for industry professionals and experts to share knowledge and insights.

Promote 144

Promote Trust Strategize Niche 144

Martech

FEBRUARY 28, 2024

Consumers make purchase decisions largely based on their online research, not necessarily on product packaging, benefits or customer service. For example, you can identify the most common terms being searched related to your market. They must provide real value in the right place at the right time. Get MarTech!

Retail 118

Retail Trust Networking Presentation 118

Search Engine Land

FEBRUARY 15, 2024

What services do SEO agencies offer? SEO agencies work to provide an added perspective based on their experience in your industry. SEO agencies can transfer a lot of knowledge to you and can serve as long-term continuing education for companies – even if they have a very experienced team in-house. How to evaluate an SEO agency.

Consult 120

Consult Clients Engineering Service 120

SalesProInsider

MARCH 16, 2023

You probably made the decision to read or watch based on a book jacket cover, a movie trailer, or a friend’s recommendation. We make these decisions and invest hours of our time based on pointed, direct information. With the data dump and extraneous details or examples, which don’t help like we think it will. Then pause.

Pitch 135

Pitch Prospecting Service Up-sell 135