Search Engine Land

JANUARY 9, 2023

Many great articles have exposed the seedy underbelly of Local Services Ads spam and fake reviews. Spam and fake reviews on Google’s Local Service Ads. However, they state that when they can tie the review to a job booked from LSAs, they verify the review. And eventually, Google took some action. Illustrating the issue.

Service 102

Service Appointment Legal Commission 102

Salesforce

DECEMBER 13, 2022

The future of customer service starts with learning what customers expect today: a consistent and empathetic connected experience. Challenging economic conditions mean that organizations should focus on cost efficiency and service productivity. Cut costs while improving service. Download the report.

Service 98

Service Customers Contact Start-ups 98

Hubspot

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Service 82

Service Sell E-commerce A/B testing 82

Highspot

MARCH 24, 2023

The financial services industry continues to undergo a major digital evolution as client expectations around technology and the client experience change, and competition intensifies. In 2022, financial services technology buyers continued to focus on stability and resilience to enhance their technology ecosystems.

Service 52

Service Strategize Clients Technology 52

Highspot

MARCH 24, 2023

The financial services industry continues to undergo a major digital evolution as client expectations around technology and the client experience change, and competition intensifies. In 2022, financial services technology buyers continued to focus on stability and resilience to enhance their technology ecosystems.

Service 52

Service Strategize Clients Technology 52

Search Engine Land

JULY 18, 2023

With 2,700 stores across 35 states, Kroger is the largest supermarket chain in the US and has historically worked with more than 2,000 brands. Build reports and boost performance against deterministic retail data – including sales lift, household penetration and unit lift. Why we care.

Service 84

Service Campaign Retail Engineering 84

Salesforce

JANUARY 23, 2023

When your team has an efficient platform — not just the mashup of tools acquired over the years — they can focus on delivering empathetic, effective customer service. When it comes to investing in customer service, you have to provide your team with the right tools. How can you keep up as the global landscape constantly changes?

Service 98

Service Contact Technology Technology 98

Salesforce

FEBRUARY 23, 2022

Service companies have been wracked by change over the past couple years. And why is it so important to service? In service, change management typically includes coaching agents on how to use new solutions and business processes. Getting change management right is hard work, even for well-heeled service organizations.

Service 98

Service Government Sports Contact 98

Highspot

APRIL 13, 2023

The first State of Sales Enablement Report in Financial Services highlights opportunities for enablement to drive business outcomes in the industry SEATTLE, April 13, 2023 — Highspot , the sales enablement platform that increases sales productivity, today announced findings from the first State of Sales Enablement in Financial Services report.

Service 52

Service Sales Strategize Clients 52

Salesforce

JUNE 23, 2022

Financial services customers have a message for their providers: They like doing business online — and they aren’t going back to pre-pandemic habits. That’s the good news from a deep dive Salesforce took into financial services trends and the state of banking, insurance, and wealth management. The not-as-good news?

Service 98

Service Customers Retail User Experience 98

Salesforce

NOVEMBER 15, 2021

As a field service leader you have your work cut out for you these days. Field service management has grown in scope and complexity. Field service leaders must navigate changes in customer behavior and digital technologies to improve employee engagement and customer service. The reason? So what does that look like?

Service 98

Service Appointment Technology Technology 98

Salesforce

APRIL 6, 2022

Skill building is critical for career advancement – and it’s important to know which skills to prioritize, based on your chosen customer service career path. This is critical, as 55% of service professionals say they need better training to do their jobs well, according to Salesforce’s State of Service report.

Service 96

Service Launch Networking Promote 96

Salesforce

JANUARY 27, 2022

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo.

Service 98

Service Growth Customers Represent 98

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. As a field service leader, safety is No. Safety in field service is paramount and transcends industries,” said Shilpa Ramaswamy, senior director, product management, Salesforce Field Service. This can lead to new business.

Service 98

Service Cross-sell Appointment Electricity 98

Search Engine Land

FEBRUARY 5, 2024

” CMA report. The CMA published a report detailing its ongoing competition concerns regarding Google’s Privacy Sandbox, including: Google may continue to benefit from user activity data while limiting competitors’ access to the same data. Read the Competition and Markets Authority report in full for more information.

Government 133

Government Engineering Technology Technology 133

Salesforce

MARCH 19, 2024

You understand the pivotal role technology plays in shaping the future of customer service. 6 reasons to join the Serviceblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. The answer is yes!

Networking 135

Networking Negotiate Service Contact 135

Salesforce

SEPTEMBER 21, 2021

Customer service agents go through a lot. So let’s celebrate the individuals behind the scenes: our customer service teams.”. National Customer Service Week 2021 is an opportunity to hear what’s top of mind for service leaders today as they support their service teams. Join the Service Insider Community.

Service 98

Service Customers Teamwork Technique 98

Cerebral Selling

NOVEMBER 30, 2023

Gartner reports that companies that deliver a great buying experience grow two times faster than those that deliver average experiences. Salesforce’s State of the Connected Customer report agrees, stating that 80% of customers feel the buying experience a company provides is as important as its products and services.

Sell 130

Sell Transportation Entertainment Up-sell 130

SalesBlog!

JULY 4, 2022

Do you currently have safeguards in place so that poor customer service never happens? Check out these customer service facts: 1.) Source: Harris Interactive, Customer Experience Impact Report. Source: Aberdeen report – Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand.

Service 52

Service Sell Customers Drivers/motivators 52

Salesforce

FEBRUARY 7, 2022

Leaders must ensure that service agents can provide the same level of service and personalization as customers receive from automated digital workflows. While chat features and easy access to service agents can help customers get product information quickly, OOBO in your customer support arsenal leaves no sale to chance.

Service 97

Service Cross-sell Customers Drivers/motivators 97

Salesforce

NOVEMBER 3, 2021

As a result, service team leaders have new access to technologies that help their teams collaborate better, gain data insights, and improve service center processes overall. Over the past 18 months, digital transformation went from being part of most companies’ five-year plans to being every CIO’s most urgent priority.

Service 97

Service Teamwork Technology Technology 97

Search Engine Land

FEBRUARY 5, 2024

” CMA report. The CMA published a report detailing its ongoing competition concerns regarding Google’s Privacy Sandbox, including: Google may continue to benefit from user activity data while limiting competitors’ access to the same data. Read the Competition and Markets Authority report in full for more information.

Government 112

Government Engineering Technology Technology 112

Martech

SEPTEMBER 6, 2023

Hours of connected TV viewing increased 21% in May 2023 compared to May 2022, according to Comscore’s latest State of Streaming report. Top streaming services. The top six streaming services are streamed in at least one-third of U.S. Image: Comscore 2023 State of Streaming Report. Why we care. households.

Service 96

Service Process B2C 96

Salesforce

AUGUST 29, 2022

These interactions are increasingly moving online, along with private sector services like grocery ordering and telehealth appointments. But new Salesforce research shows that there is still room for improvement when it comes to digital service delivery in the public sector. Most of us do. Improve your customer experience.

Government 52

Government Service Customers Trust 52

Miller Heiman Group

JUNE 4, 2019

Buyers now expect the innovation they’ve experienced as consumers when they’re buying solutions at the workplace—and less than one-third report that B2B sellers exceed their expectations. One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales.

Service 96

Service Customers Repeat business Referrals 96

Veloxy

FEBRUARY 13, 2023

Five examples of close ended sales questions Have you used a similar [product/service] before? Are you interested in purchasing this [product/service] in the near future? On a scale of 1 to 10, how likely are you to recommend this [product/service] to a friend? It’s true. What are open ended sales questions?

Objectives and Key Results 246

Objectives and Key Results Sales Objection handling Follow-up 246

Search Engine Land

NOVEMBER 7, 2023

Litmus has brought back its “State of Email” report to help email marketers get the lay of the land after all this upheaval. Instead of one report at the end of the year, the team decided to split it up into four parts and release them periodically. State of email workflows Want to skip the recap and get right to the data?

Start-ups 101

Start-ups Conversion Represent Follow-up 101

Martech

FEBRUARY 14, 2024

Eighty percent say the experience a company provides is as important as its products and services, 73% expect better personalization as technology advances and 65% expect companies to adapt to their changing needs and preferences, according to Salesforce’s “State of the Connected Customer” report.

Technology 105

Technology Technology Networking Process 105

Search Engine Land

DECEMBER 14, 2023

Google is reviewing complaints regarding an ad policy update that enforces tighter restrictions on consumer financial products and services. A few weeks ago, Google revealed plans to update its Personalized ads policy , introducing restrictions on personalized ads for consumer financial products and services. Why we care.

Finance 91

Finance Campaign Engineering Service 91

Search Engine Land

DECEMBER 6, 2023

Custom reports builder. Google has stated that the additional dimensions will enable you to “measure and activate using both pre-defined and custom item-scoped dimensions.” Custom dimensions allow you to track and report on specific details about your users and their interactions with your website or app.

Promote 130

Promote Campaign Engineering Service 130

Martech

OCTOBER 23, 2023

In a report by The Harris Poll on the 2023 State of Social Media , the most pertinent business priorities in today’s economic environment include: Building brand reputation and loyalty Gaining a deeper understanding of customers Improving competitive positioning Moving forward with reduced budgets and predicting future trends.

Sports 112

Sports Education Service Technology 112

Martech

JULY 25, 2023

Salesforce today announced a series of embedded apps and integrations aimed at spreading Commerce Cloud across marketing, sales and service channels. The days when one channel is used for the discovery of products and services and requires a transition to a separate channel for purchases, will soon be far behind us. Why we care.

Service 87

Service Customers Product Process 87

Salesforce

JULY 27, 2022

What is the state of commerce in 2022, and how can your business thrive amid all the financial turmoil? See highlights from the State of Commerce and interact with the data. What we see in the data reinforces this; companies with headless report they’re able to expand into increasingly new channels at a faster rate.”.

Retail 98

Retail B2C Territory Technology 98

Martech

JANUARY 8, 2024

While Chrome plans to eliminate third-party cookies by Q3 2024, this program lets embedded sites and services temporarily enable them until December 27, 2024. Please take this short survey so we can have your input on the state of martech salaries and careers. Submit bug reports to Google with detailed steps to reproduce the issue.

Service 100

Service Contact Engineering Start-ups 100

Search Engine Land

OCTOBER 23, 2023

In a report by The Harris Poll on the 2023 State of Social Media , the most pertinent business priorities in today’s economic environment include: Building brand reputation and loyalty Gaining a deeper understanding of customers Improving competitive positioning Moving forward with reduced budgets and predicting future trends.

Sports 108

Sports Education Service Technology 108

Salesforce

JANUARY 23, 2024

Consider the value your most experienced, high-performing agents and field service technicians bring to your organization. They understand your product or service and know how to quickly address common customer issues and questions. Find out how in Salesforce’s latest State of Service report. So where do you start?

Service 104

Service CRM Start-ups Customer Relationship Management 104

Martech

MARCH 1, 2023

By 2025, 37% of customers will try using a virtual assistant to interact with customer service, according to The Gartner 2023 Leadership Vision for Customer Service and Support report. Especially when it comes to customer service. By the end of next year there will be 8.4 billion virtual assistants in use, up from 3.25

Customers 93

Customers Government Service Contact 93