Hubspot

APRIL 21, 2020

Nowadays, it's not unheard of for businesses to have their own apps — in fact, 42% of millennial-owned businesses use their own apps to increase sales or provide an alternative platform for their customers to use their tools or services. Consider Cross-platform and Browser Versions of the App. How to Launch a Mobile App.

Launch 101

Launch UX Networking Cross-sell 101

SaaStr

DECEMBER 19, 2019

Especially as they gear up to cross $1 billion in ARR in 2020. If you have something great in SaaS, never sell ??. HubSpot sells to what it calls mid-market customers. Many SaaS companies have grown their ACV by selling more products to their base, but HubSpot seems to have experienced something different.

Cross-sell 145

Cross-sell Price Growth Up-sell 145

Sales Pop!

SEPTEMBER 28, 2021

The year 2020 was the most successful in the history of eCommerce. ECommerce revenue for 2020 exceeded $4.13 Even companies that hadn’t had a website until 2020, suddenly went online. Platforms like Webfx provide voice search optimization services, which are relatively popular. Why has ECommerce Become so Popular?

Retail 130

Retail Growth X-functional Cross-sell 130

Outreach

JANUARY 21, 2020

Career Advice from the Pros: Starting a Sales Career in 2020? 10 Sales Trends & Predictions for the Future of Sales in 2020 by Max Altschuler. Get a preview of what 2020 will be like in the world of sales, brought to you by the most influential cross-sectional community in the field. Do This by Max Altschuler.

Sales 76

Sales Cross-sell Prospecting Technology 76

Sales Hacker

AUGUST 3, 2022

As brands continue to move into an age of cross-platform promotion, what could the proliferation of social media mean for the future of e-commerce? Never fear — I’ll navigate you through the rise of social e-commerce and divulge the best-kept social selling tactics for a campaign that targets a new active audience. With over 4.62

E-commerce 103

E-commerce Sell Cross-sell Campaign 103

Sales Pop!

FEBRUARY 28, 2022

Retail ecommerce sales exceeded $4 trillion worldwide in 2020 with a total sales growth of nearly 50%. Depending on what your business is selling you may decide that some social platforms are more appropriate than others. This crosses over with the age group most likely to use social media platforms, Facebook and Instagram.

Retail 130

Retail Cross-sell Entertainment Follow-up 130

Veloxy

OCTOBER 29, 2021

This turns a sales rep who spends too much time on non-selling activity into a trusted advisor that spends the majority of their time on customer engagement. This includes tools designed to reduce the administrative burden on revenue operations and reps by automating non-selling activities. How is AI Changing Sales?

Sales 223

Sales Non-Profits CRM Pipeline 223

Martech

FEBRUARY 7, 2022

Bringing together the measurement capabilities of these companies will aim at establishing a new standard for cross-platform measurement, or a “total view” at scale. billion in 2020-21. TVSquared provides measurement for brands, agencies, publishers and broadcasters on six continents. However, since the 2015-2016 broadcast season, U.S.

Cross-sell 98

Cross-sell Represent Up-sell Closing 98

SaaStr

JANUARY 23, 2021

Over 3m+ sites and services use Cloudflare, and then 736 of them end up paying $100k+. And third, sell them more products. — SaaStr (@saastr) May 14, 2020. As It Crosses $1B in ARR. Here are 5 Interesting Learnings: #1. That’s the next phase of growth for market-leader Cloudflare. Spotify: [link].

Cross-sell 124

Cross-sell Growth Up-sell Start-ups 124

SaaStr

JUNE 16, 2021

And it sells to the same classic customer base most of us do. This is fairly unusual to not see customer count growing at least at half the rate of ARR growth: ” As of December 31, 2019 and 2020 and the three months ended March 31, 2021, we had 1,945, 1,997 and 1,984 customers, respectively.” As It Crosses $1B in ARR.

Cross-sell 117

Cross-sell Legal Growth Service 117

Martech

MAY 10, 2022

Another road to trust comes out of how brands that sell products manage everything else. In 2020, 80% of customers said that the experience the company provides is as import as the product or services. The pandemic also raised the stakes for communication and customer distrust of crossed signals. Experience is critical.

Trust 98

Trust Customers Cross-sell Service 98

Martech

FEBRUARY 25, 2022

Platform vendors offer extensive training programs, online communities and strategic consulting services to encourage more comprehensive platform use and create a higher return on marketing automation investments. Some key customers are Cuisinart, Harlequin, PayPal, Republic Services, USO and Wiley. Product overview. Target customers.

E-commerce 122

E-commerce B2C Manufacturing Hospitality 122

SaaStr

NOVEMBER 7, 2020

It it a service company? A $23B market cap enterprise software company — with a lot of services. While most of us sell at a lower ACV, there are still interesting things for us all to learn re: enterprise buyers and selling. Yes, selling to the government takes time. But not until 2020, really.

Government 90

Government Cross-sell Contract Growth 90

SalesPop

MARCH 19, 2021

As of January 2020, everything looked good—but shortly thereafter Covid-19 came along and crashed the potential revenue from airlines. While this category basically means new customer acquisition, it also needs to include cross-selling and up-selling to existing accounts. Account Planning Basics.

Cross-sell 98

Cross-sell Objectives and Key Results Account management CRM 98

SaaStr

JULY 17, 2024

If you’re a Limited Partner giving money to VCs, what’s a better idea: sticking it in NASDAQ where you can sell it tomorrow or give it to a bunch of VCs that take 14 years to give you your money back? They gave up and are writing off the entire investment because they can’t afford to service the debt. In Cloud and SaaS, it’s down 44%.

Cross-sell 120

Cross-sell Growth Up-sell B2B 120

Salesforce

APRIL 29, 2022

But what happens when catastrophes converge, like when 2020’s pandemic met severe hurricanes and wildfires? Customers want personalized interactions and efficient customer service like they get from Uber and Amazon. In-person service calls should be scheduled only when the problem calls for it. Foster a collaborative mindset.

Technology 98

Technology Technology Customers Cross-sell 98

InsightSquared

OCTOBER 2, 2020

You wanted to see cross-functionally—broad and deep. And you wanted self-service, the ability to do more on your own—fast. It should come as no surprise—reps love selling. Beyond the processing power, we’re proud to bring you a self-service model. Not just in 2020, but for the long term. Why Revenue Intelligence?

Cross-sell 100

Cross-sell Negotiate Meeting Closing 100

SaaStr

JANUARY 25, 2021

Key Considerations from 2020: Look at the data. Secure the deal through the use of all available resources such as executive relationships or board relationships in order to provide the most cross-functional attention possible. For those selling into the enterprise, channel strategies are very important.

Cross-sell 89

Cross-sell GTM Sales Territory 89

SalesProInsider

JANUARY 14, 2021

Nik has tackled tight rope walks across gaps throughout the world, from the Grand Canyon to being high above Times Square to crossing a volcano in Nicaragua in 2020. It’s amazing how he slowly and surefootedly crosses the gaps. What Does It Mean to “Sell to the Gap”? What on Earth does this have to do with selling?

Drivers/motivators 93

Drivers/motivators Prospecting Cross-sell Sell 93

Sales Hacker

JULY 16, 2020

In May 2020, Facebook announced it was buying the gif search engine , Giphy, for $400 million — primarily for its Instagram product. But three things have changed: There are new sets of tools such as partner ecosystem platforms that automate the co-selling and cross-selling process. At first, you may be taken aback.

Pipeline 121

Pipeline E-commerce Cross-sell Referrals 121

Hubspot

JANUARY 25, 2021

2020, after all, saw creative teams around the world removed (often without warning) from their offices, and scattered to home offices and kitchen tables. The findings of this report were gathered by surveying 437 unique respondents, from a range of industries, niches and countries, in December 2020. The Key Findings.

Cross-sell 99

Cross-sell Niche Drivers/motivators Clients 99

Hubspot

AUGUST 10, 2020

For example, if you work for a company that sells audio editing software and you have a prospect who does not create audio content and is looking for photo editing support, listening to their needs can disqualify those who are not in need of your offer, freeing you up to engage with customers who are. Customer Service.

Cross-sell 100

Cross-sell Sales Negotiate Contact 100

Salesforce

APRIL 28, 2022

This leveling off was inevitable given that global digital sales soared 57% in 2020 and 16% in 2021. This leveling off was inevitable given that global digital sales soared 57% in 2020 and 16% in 2021. That resulted in aggressive growth – a 57% sales increase in 2020 and 93% sales growth in 2021.

Retail 98

Retail Cross-sell Sales Growth 98

Search Engine Land

JANUARY 6, 2023

We probably don’t do a comparison check on Bing or Blekko to see if they performed better, nor do we use those services on a regular basis to understand if they’re also “failing” to the degree we might feel Google does. 2020: The user comments appeared in the search results for queries related to live TV shows.

Sports 114

Sports Gambling Manufacturing Launch 114

Salesmate

MARCH 27, 2020

These touchpoints are spread over various means that customers use while trying to make a purchase, receive service or support. Then everyone from marketing to sales to customer service has a stake in capturing, analyzing, and responding to the data. Other forms that allow businesses to get in touch with their customers are.

Customers 123

Customers CRM Contact Customer Relationship Management 123

Martech

JUNE 3, 2022

billion in 2020 to $14.9 For every dollar marketers spend on email marketing, they generate $36 in revenue, a Litmus survey of 2,000 email marketers found in 2020. Despite being so well-established, email marketing continues to attract more investment. Global spending on email software is expected to climb from $4.5 over that period.

E-commerce 142

E-commerce Technology Technology Retail 142

Miller Heiman Group

AUGUST 24, 2019

It’s time to begin making resource requests for your 2020 budget—and that means the resources that you’ll need to implement to grow your sales enablement strategy. What sales-related challenges do you anticipate facing in 2020 and how will you overcome them? Ask them about what their desired selling future state looks like.

Objectives and Key Results 77

Objectives and Key Results Cross-sell Territory Government 77

Sales Hacker

APRIL 1, 2021

If you’re an OEM or selling physical products, this one’s for you (sorry, SaaS folks). At the heart of 2020’s changes is a realization that e-commerce is about more than buying household goods from Amazon. In 2020, US consumers spent nearly $710 billion on e-commerce , a year-over-year increase of 18%.

E-commerce 86

E-commerce Territory Transportation B2C 86

Hubspot

MARCH 5, 2021

In fact, did you know that in 2020 $46.86 DSP's work by using programmatic advertising , which is the buying and selling of ads in real-time through an automated system. Plus, you'll want to consider cost, training (full service or self service), support, and ease of use. However, that's not the only option.

Cross-sell 101

Cross-sell Campaign Networking Engineering 101

Heinz Marketing

SEPTEMBER 13, 2021

I remember I did one of the very first Salesforce LinkedIn Lives about this very topic of hybrid selling, sort of April of 2020, talking about sort of what we thought was going to happen. Look, at its most basic level, businesses do two things; they make stuff, and they sell stuff. Tiffani: Sure. You nailed it. Tiffani: Yeah.

Pipeline 122

Pipeline Sales Technology Technology 122

Salesforce

JULY 14, 2021

In earlier blog posts, we explained how you can measure the return on your IT experiences , marketing experiences , and service experiences. As a result, buyers get the digital experience they expect, and sales and service reps have more time to focus on high-touch interactions. Upsell and cross-sell rates.

Sales Experience 98

Sales Experience Cross-sell Sales B2B 98

Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Service 52

Service Customers CRM Technology 52

Martech

MARCH 15, 2023

The modern customer journey is complex, spanning multiple channels, devices and touchpoints as customers navigate researching and buying products and services. Good experience matters to customers, often more than the products you sell or the services you provide. It’s also increasingly digital. How does CJO help marketers?

Customers 103

Customers Cross-sell B2C Technology 103

InsightSquared

AUGUST 14, 2019

In fact, Gartner reported by the year 2020, AI will become a more integral part of the sales process for up to 30% of companies around the world. Here are three of the top ways AI is impacting today’s sales process: Increases Time Spent Selling. Using data should be integrated into all of a team’s daily sales functions.

Process 91

Process Cross-sell Sales B2B 91

SaaStr

MARCH 31, 2022

So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Panel: Colleen Kapase, VP of WW Partner & Alliances, Snowflake. Jessica Alexander: Sure, absolutely.

Cross-sell 103

Cross-sell Finance Strategize Technology 103

Miller Heiman Group

AUGUST 15, 2019

Some salespeople want to rise through the managerial ranks; some just want to sell—they have no leadership aspirations. On average, your service team touches a buyer account 10 times more than your sales team. When sales and service align closely, your service team can provide your sellers valuable intel about buyers’ needs and goals.

Cross-sell 78

Cross-sell Quota Territory Sales 78

Sales Hacker

SEPTEMBER 4, 2018

Customer Service/Support vs. Customer Success. Customer Success is the business solution for keeping customers loyal by meeting or exceeding their expectations about your product or service. An Accenture study found that the cost of customer attrition due to poor customer service in the U.S. Customer Service/Support.

Customers 69

Customers Cross-sell Referrals Growth 69