SaaStr

FEBRUARY 18, 2022

What does success look like for your customers? . The definition of success will vary from business to business, from customer to customer. That said, customer success is evolving, and the importance of customer success continues to grow. Embed customer success into the core of your business.

Customers 96

Customers Repeat business Strategize Product 96

Veloxy

FEBRUARY 15, 2022

Learn how easy it is to become the highest-performing field sales professional at your company. Before Covid, field sales was synonymous with hitting the road, meeting customers in person, and regularly making significant commissions. But what does tomorrow hold for field sales? But what does tomorrow hold for field sales?

Territory 244

Territory Inside sales Outside Sales Pharmaceutical 244

ConversionXL

OCTOBER 16, 2022

There’s more to ecommerce customer acquisition than increasing checkout conversion rates. For long-term, sustainable success, you must attract the right customers. The key is ongoing measurement and testing to understand which acquisition strategies work for your ecommerce business. Image source ). Image source ).

Customers 129

Customers Retail Cross-sell Follow-up 129

ConversionXL

FEBRUARY 3, 2022

Growth hacking is a practice that aims to acquire as many customers as possible while spending as little money as possible. The faster this process can be repeated, the more likely they’ll find scalable, repeatable ways to grow the business.”. Growth hacking is how Slack went from 15,000 to half a million daily users in its first year.

Growth 113

Growth Referrals Minimum Viable Product Drivers/motivators 113

Sales Hacker

AUGUST 18, 2021

If you’re lucky, customers tell you when they’re unhappy. Good retention relies on your ability to get in front of the problem. At Outreach, we’re using activity-based customer health warnings to catch and solve problems early. The 2×2 driving our customer success. But most of them don’t.

Education 110

Education Contract Pipeline Gaming 110

Salesforce

JANUARY 24, 2023

However, as in-person experiences returned and economic conditions declined, a new trend of “ watch, cancel, and go ” has emerged. Customer loyalty is declining amid stiffer competition and rising subscription prices. Learn how to make the most of your resources with a data-led approach. Deloitte estimates the U.S.

Gaming 98

Gaming Service Campaign Start-ups 98

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers.

CRM 96

CRM Technique Customers Campaign 96

Veloxy

MAY 25, 2021

If there’s one universal truth that resonates throughout every single company, it’s that cash is king for your sales team. Which seems to keep their sales beaks wet and on top of their game every day. . As long as they can still keep up with their duties and responsibilities and performance doesn’t suffer.

Drivers/motivators 299

Drivers/motivators Extrinsic Intrinsic Non-Profits 299

Salesforce

DECEMBER 14, 2022

Looking for a way to delight your customers and improve your service efforts (as well as the bottom line)? Focus on your employees’ happiness. We’ve seen a link between customer experience and profitability — and that all starts with making sure you’ve got a satisfied workforce.

Customers 52

Customers Drivers/motivators Start-ups Service 52

Veloxy

SEPTEMBER 4, 2023

Depending on your company, cold email writing is commonly shared between sales reps and marketing. 5000 companies with cold email writing and improving response rates for 10 years. What we have for you here will get you as close as possible to improving your cold outreach— 10 FREE proven cold email templates! Plan ahead!

Cold Call 130

Cold Call B2B Campaign Clients 130

SaaStr

FEBRUARY 12, 2022

However, there are practical methods you can use to acquire new customers, drive higher retention, and grow your company. . Gorgias CEO Romain Lapeyre has successfully scaled the Gorgias SMB customer base from 1,000 to 10,000 by relying on data. To do that, you’ll need to formulate who your customer is.

Customers 95

Customers GTM Referrals Growth 95

SalesLoft

OCTOBER 26, 2023

In the age of social media, it’s not hard to picture what an engaged customer looks like. They’ve built a passionate base of engaged customers who’ll talk your ear off, online and in real life, about every ‘exciting’ new thing. What is customer engagement? But first, let’s agree on a definition.

Customers 52

Customers Sales Follow-up CRM 52

PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. In fact, if that’s your current sales training program, all of that hard work and education could be forgotten by your team in just a few months. Start a free trial 3.

Technique 98

Technique Construction Legal Sales 98

Gong.io

AUGUST 3, 2022

For SaaS and subscription businesses, customer success is a key revenue driver. So, how exactly do you measure if a customer is “successful” (and what does that even mean?). Defining customer success and measurements . For individual clients, we can ask, “What was it that the customer wanted to achieve originally?

Customers 87

Customers Cross-sell Contract Price 87

Hubspot

MARCH 7, 2023

You can practice formulating answers that highlight your skills as an account manager. Table of Contents Asking the Right Account Manager Interview Questions 15 Account Manager Interview Questions Asking the Right Account Manager Interview Questions Account managers focus on maintaining customer relationships and supporting clients.

Account management 57

Account management Clients Contact CRM 57

Salesforce

DECEMBER 12, 2023

A bad experience is one of the top reasons a customer will leave a brand , and younger generations are increasingly likely to abandon ship for this very reason. That’s why fostering a customer-obsessed culture can improve an organization’s health and longevity. Why is customer obsession important?

Teamwork 59

Teamwork Customers Cross-sell Strategic planning 59

SalesBlog!

JULY 4, 2022

Saturday, half way to Seattle, I get a call from the salesman wanting to know when I could get in for the bumper and mats. Saturday, half way to Seattle, I get a call from the salesman wanting to know when I could get in for the bumper and mats. Now I am not happy. The manager asked how I was and I told him I was not happy.

Service 52

Service Sell Customers Drivers/motivators 52

Salesforce

OCTOBER 5, 2022

The industry struggles to attract the top talent it needs and keep the employees it has. Cool, new products excite customers, and telecom innovations can also attract new talent. And better employee satisfaction leads to better customer satisfaction, as we’ll discuss below. 3 trends impacting telecom employment.

Electrical Engineering 52

Electrical Engineering Transportation Electricity Retail 52

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. When customers say: “ We are not getting the outcomes we expected ”. “ The final arbiter of value received must be the customer. It’s All About Value.

Customers 73

Customers Contract Cross-sell Account management 73

Hubspot

AUGUST 2, 2022

Given the ongoing nature of software-as-a-service (SaaS) investments and support, it’s possible for companies to turn initial sales into continual revenue streams that both boost customer satisfaction and pave the way for sustained success. This starts by creating a solid SaaS bundle that customers want to buy.

Contract 67

Contract Cross-sell Up-sell Clients 67

PandaDoc

DECEMBER 21, 2020

The issue is that success is tied to customer renewal rates. A SaaS business’s growth depends on its ability to acquire customers and more importantly, retain them. By maintaining high subscription renewals, SaaS companies are able to ensure financial stability from customers. How Important Are Customer Renewals?

Clients 52

Clients Contract Service Trust 52

Gong.io

DECEMBER 15, 2020

Your annual sales kickoff (SKO) is ALMOST HERE. . They’re a superb way to boost morale; build a sense of community, networking, and culture; celebrate big wins; and recognize individuals. Given the COVID-19 pandemic, you need a way to connect all the messages and people inside your organization more than ever.

Objectives and Key Results 127

Objectives and Key Results Pitch Teamwork Gaming 127

PandaDoc

OCTOBER 12, 2020

Understanding your target audience is the first step to effective marketing and sales strategy. This is where customer segmentation comes in handy as an extremely powerful practice that can drive sales and improve your relationship with customers. What is customer segmentation?

Customers 59

Customers Cross-sell B2C Campaign 59

ConversionXL

SEPTEMBER 13, 2017

You’ve been acquiring a ton of customers lately for your SaaS company. More customers, more money. So you throw your energy into your customer funnel. Why do customers leave, or use the service less, often without saying anything? What you’re experiencing is customer churn.

Customers 110

Customers X-functional Price UX 110

Sales Hacker

JUNE 29, 2020

The concept is simple, customers pay a monthly or annual fee to use the software, often hosted in the cloud, rather than a one-time sale, and they get access to new features and updates as they roll out. In this guide, we’ll explore the SaaS sales process and the steps you can take to improve your SaaS sales strategy.

Objectives and Key Results 78

Objectives and Key Results Sales Closing Follow-up 78

Sales Hacker

FEBRUARY 27, 2020

As a sales manager, your job is to drive growth. The best way to do that is to develop the right behaviors in your sales reps. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. Self-Improvement. You have to be a sales LEADER.

Growth 96

Growth Referrals Clients Appointment 96

Hubspot

SEPTEMBER 3, 2020

In this post, we'll learn what cultural competence is, why it's important, and how to develop it at your company. If you aren't culturally competent, you might not attract the best talent for your employee base. I grew up in Orange County, an almost infamously undiverse, homogeneous place. So, what does cultural competence really mean?

Education 101

Education Quota Construction Start-ups 101

Highspot

NOVEMBER 1, 2022

But what happens when your sales performance has stagnated? A number of factors can affect whether or not your sales team can close deals. Using the tested tips below, you can assess your approach to sales — and ensure your team is set up for success. 15 ways to increase sales performance?. Hire the right people.

Objectives and Key Results 52

Objectives and Key Results Assembly Line Cross-sell Sales 52

Sales Hacker

JULY 29, 2021

Sales is one of those jobs where you sink or swim based on your efforts. These burnout figures – and the factors that drive them – are important considerations when you think about initiatives to improve performance. Doing this is a far more sustainable way to improve productivity without causing burnout.

Product 109

Product Objectives and Key Results Drivers/motivators Sales 109

Hubspot

NOVEMBER 3, 2017

The fastest way to modernize your outreach is by implementing short, direct, and personalized email campaigns. To help you get started, here are 10 real estate email templates that will usher your communication into the digital age. Client retention email. I’d be happy to set up a private showing for you this week.

Real Estate 100

Real Estate Contract Clients Price 100

Beeketing

FEBRUARY 14, 2021

Today’s article on How to Increase Your Ecommerce Business ROI Using SMS Marketing is brought to you by Shane Barker, a digital marketer with 20+ years of experience. Let’s welcome Shane Barker in our blog, and learn from his invaluable experience. The e-commerce industry is booming. billion by Statista’s estimates.

E-commerce 59

E-commerce Referrals Consult Trust 59

Lead Fuze

NOVEMBER 30, 2022

Focusing your time and attention on high value prospects earlier in the sales process affords you the opportunity to create a more tailored and individualized communications plan. The key benefits to adopting an account based marketing strategy are: It keeps your sales and marketing teams aligned. ABM generates an improved ROI.

Objectives and Key Results 52

Objectives and Key Results Lead generation Campaign Clients 52

ConversionXL

SEPTEMBER 10, 2018

It’s clear from the 80+ answers that many things hold companies back, so consider these nine a starting point in your quest to improve your business. (As The best way to break down silos within companies is to establish dedicated growth teams—something even Facebook did when they hit a growth plateau early in their journey.

Growth 132

Growth Non-Profits Campaign Start-ups 132

Lead Fuze

MAY 27, 2023

From mastering the platform’s algorithms and features to identifying your unique selling points, networking with potential clients, pricing services effectively, hiring staff, managing finances, and tracking success through experimentation – all these factors play a vital role in building a successful business.

Finance 40

Finance Objectives and Key Results Niche Referrals 40

Lead Fuze

AUGUST 22, 2021

You have no idea what your company is going to be making this time next year. If their sales are up, happy days! I’ll be honest with you, it’s easier to take a snapshot of your earnings month over month and decide what to do then and there. Follow Consistent Sales Forecasting Methods to Avoid Making Bad Decisions.

Pipeline 98

Pipeline Sales Quota Clients 98

Hubspot

APRIL 6, 2020

Organizing meetings, making phone calls, sending emails, and attending conferences — a lot goes into relationship-building, no matter your industry. One of the most important parts of the networking process happens after your first interaction with the person or business you're communicating with. when you send your follow-up email.

Follow-up 78

Follow-up Meeting Objectives and Key Results A/B testing 78

Hubspot

APRIL 9, 2020

The same can be said about your business and its marketing activities. You're not executing campaigns just for the sake of it, and you'll struggle to justify your spend without real thought behind what you want to get back from it. Hitting your goal proves you're making an impact. You're working towards something.

Education 101

Education Contact Campaign Referrals 101