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3 actions to prepare for machine customers in service organizations

Martech

Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or some other smart product to call customer service or wait on hold for you. Machine customers are proliferating.

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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. We’d ask: How does a customer look at this? What does a customer think about that? How do we want the customer to feel about this and that?

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Utility Customers Are Generating Their Own Power — Embrace the New Opportunities

Salesforce

As more consumers start generating and storing their own electricity, they are creating a new energy economy with benefits and opportunities for electric utilities. Utilities can use this change to build trusted relationships and collaborate with customers on decarbonization efforts. Transform your customer relationship.

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Here’s How Your Field Service Team Can Fix Problems Before They Happen

Salesforce

What kind of impact does equipment downtime have on your customers and your reputation? Prioritizing proactive field service can help you not only reduce operating costs but also keep your customers happier — and coming back. Discover how your company can be more proactive by checking out our latest field service guide today.

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Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too

Salesforce

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. As a field service leader, safety is No. This can boost customer satisfaction scores.

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What Generative AI Leaders Know That You (Probably) Don’t

Salesforce

We’ll highlight some of these high performers, including Schneider Electric , Rossignol , and General Mills. They’re more likely to use AI in product and service development, risk modeling, performance management, and more. Helping your teams focus on high-value tasks and build stronger customer relationships.

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“My Obsession To Provide Customer Value,” Christian Mauer

Partners in Excellence

The commonality between the two of us is the obsession around helping customers solve complex problems and create great value. My obsession to provide Customer Value Written by Christian Maure r Dave, thank you very much for picking up the challenge. That’s how my obsession to provide customer value was borne.

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