Salesforce
OCTOBER 11, 2022
As more consumers start generating and storing their own electricity, they are creating a new energy economy with benefits and opportunities for electric utilities. Utilities can use this change to build trusted relationships and collaborate with customers on decarbonization efforts. Transform your customer relationship.
Search Engine Land
MAY 7, 2024
Top Google rankings: Secured top three positions for competitive terms like “electric bike” (246,000 searches) and “eBike” (90,500 searches), boosted by strategic digital PR and a focus on the online audience journey. This is not the case with Lectric eBike, an electric bike ecommerce company.
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Martech
OCTOBER 25, 2022
Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or some other smart product to call customer service or wait on hold for you. Machine customers are proliferating.
Partners in Excellence
FEBRUARY 28, 2024
The commonality between the two of us is the obsession around helping customers solve complex problems and create great value. My obsession to provide Customer Value Written by Christian Maure r Dave, thank you very much for picking up the challenge. That’s how my obsession to provide customer value was borne.
Salesforce
SEPTEMBER 25, 2023
We’ll highlight some of these high performers, including Schneider Electric , Rossignol , and General Mills. Helping your teams focus on high-value tasks and build stronger customer relationships. The goal – inspire people to spend more time in the mountains year-round, while leveraging its customer data and AI to do so.
SaaStr
FEBRUARY 27, 2021
There’s a lot to talk about in customer success about churn, and about upsells. My electric personality? It’s because we generally, naturally, misunderstand why we lose customers, and where to spend our time. My somewhat non-obvious learnings: Complaints are not, directly, an indication of a customer at High Risk.
Salesforce
FEBRUARY 14, 2022
But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. We’d ask: How does a customer look at this? What does a customer think about that? How do we want the customer to feel about this and that?
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