SaaStr

APRIL 28, 2025

The data from support shows that well-trained AI agents consistently perform in the top 10% of all agents for customer satisfaction. This same pattern will emerge in sales, with AI handling 25-45% of routine sales completely autonomously. The AI is always there, always knowledgeable, and always patient.

Negotiate 97

Negotiate Contract E-commerce Price 97

Martech

DECEMBER 1, 2023

There are two extremes when it comes to driving better customer acquisition results: Expanding the team, hiring more salespeople or business development representatives (BDRs). And rather than hiring another sales rep or BDR, you can automate the process and set up CRM correctly. 30% shorter sales cycle.

Process 111

Process Customers Appointment Pharmaceutical 111

Martech

AUGUST 16, 2023

Modern B2B customers aren’t just expecting more these days — they’re downright demanding it. Today’s customers want quick answers, personalized experiences, and zero redundant conversations. With today’s powerful marketing and sales platforms at our fingertips, there’s no excuse for falling short.

B2B 98

B2B Customers CRM Contact 98

Partners in Excellence

NOVEMBER 2, 2021

We know customers spend more of their buying journey finding information in digital and other channels. Engagement with sales people represent the smallest part of their time investment. ” So much of our thinking is around automation, digital interactions, and fragmented sales interactions. .”

Represent 143

Represent Sales Support Sell Customers 143

ConversionXL

NOVEMBER 29, 2018

You may agonize over the decision to choose one path over the other, but you can save that strategic energy for figuring out how to transition more free users into paying customers. Freemium and free-trial strategies can reduce customer action costs (CACs). Will you still need sales support for some enterprise accounts?

Customers 119

Customers Cross-sell Referrals Networking 119

Salesmate

JANUARY 19, 2021

Let’s go through my sales routine in order to understand how Enterprise sales helped my company scale its growth while providing value to our customers. Yes, your duty as a sales representative is to help your clients. Post-sales Support. Your role does not end when a sale is made.

Represent 124

Represent Referrals Clients CRM 124

Sales Pop!

DECEMBER 17, 2021

From keeping track of customers to generating marketing content to communicating with clients, technology is starting to free up human employees for other tasks. Chatbots are now widely used as both customer service and sales automation channels. Moreover, chatbots are increasingly being used to automate sales processes.

A/B testing 130

A/B testing Sales Contact User Experience 130

Highspot

MAY 15, 2025

Key takeaways Partner enablement extends your sales force with skilled external teams who can represent your brand, reach new markets, and close deals with the same confidence and consistency as your internal reps. Both strategies should align with your sales, marketing, and customer enablement goals.

Healthcare 52

Healthcare Objectives and Key Results Niche Finance 52

Search Engine Land

JANUARY 23, 2024

For example, sales reps don’t just sell advertising. In some instances, they also try to help advertisers report issues that require assistance from support to resolve. Helping customers is a common characteristic of the highest-performing sales reps in all organizations.

Commission 110

Commission Construction Contact Represent 110

Partners in Excellence

JULY 8, 2013

The role of the sales person is changing–we all know that. My posts, Sales Role Agility and Separating The Challenger Sales Person From Insight Deliv ery, stimulated many comments and conversations. Increasingly, for complex B2B solutions, no single person can master everything needed to drive customer success.

Territory 113

Territory Account management Cross-sell Sales 113

Salesforce

JANUARY 6, 2022

For communications service providers (CSPs), 5G is an opportunity to reimagine customer experiences across the whole customer lifecycle. CSPs can leverage a digital-first, cloud-based customer platform to transform how 5G services are marketed, sold, delivered, and supported. 5G is a game changer in terms of innovation.

Customers 52

Customers Networking User Experience Represent 52

Martech

MARCH 1, 2024

Customer retention is becoming more of a priority for B2B marketers lately. As buying shifts online and marketing takes on some traditional sales roles, retaining existing customers is essential for driving growth and profits. Sagefrog’s 2023 report , amazingly, listed customer retention as B2B marketers’ number two priority. (It

B2B 133

B2B Cross-sell Pharmaceutical Account management 133

SaaStr

OCTOBER 3, 2022

How close are you to the customers? Imagine a coverage model, from end to end, for the full customer life cycle: from demand generation to sales to post-sales. In addition to marketing, do you also need business development representatives (BDR)? Sales Cycle. Post Sales. Company size. Generate demand.

GTM 109

GTM Strategize Government Inside sales 109

Partners in Excellence

JULY 5, 2013

Sales organizations have been investing a lot in preparing sales people to go out and challenge, providing pitches and decks the sales person uses to “teach the customer.” The problem is, the customer started challenging the sales person, asking questions, drilling down, trying to learn more.

Pitch 113

Pitch Sales Manufacturing Sell 113

Martech

JUNE 28, 2022

Marketers play a large, proactive role in the buying-selling process to generate revenue across the entire buyer lifecycle – from generating a new customer, to contract renewal, to solution expansion and cross-sell/upsell. Sales has limited access to prospects and customers. We know the facts. Processing.Please wait.

B2B 117

B2B GTM Cross-sell Cold Call 117

A Sales Guy

JULY 23, 2014

Finally, take a hard look at your sales organization. For instance, do you need to attract new representatives to make C-level sales calls? Do you want to retain employees to build a long-term, client-based sales team, or is rapid turnover acceptable because it provides new blood?

Commission 120

Commission Quota Cold Call Sales 120

Sales Hacker

NOVEMBER 15, 2017

This sales glossary is meant to reduce ramp time for new reps that are getting immersed in B2B sales jargon for the first time. Account-Based Selling / Sales Development. Account Development Representative. Average Sale/Selling Price. AB Testing. Account-Based Everything / Revenue. Account-Based Marketing.

B2B 105

B2B E-commerce Cold Call Sales 105

Sales Hacker

AUGUST 22, 2018

In this article, we’re going to break down the key things you need to know before you start your customer success job search. This article will break down: The fundamental skills required for a Customer Success job. What is Customer Success and What Does a CSM do? That’s where Customer Success comes in.

Customers 67

Customers Strategize Start-ups Service 67

SaaStr

JANUARY 30, 2023

Delivering the best customer experience With the surge in inbound leads, the business was growing exponentially. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped. Manage scaling issues by using data to plan ahead and being team and customer-obsessed.

Cross-sell 109

Cross-sell Account management Clients Growth 109

Hubspot

NOVEMBER 30, 2012

It's what marketing strategist and bestselling author David Meerman Scott refers to as " visual gobbledygook ," and it's why he often recommends using images of real people (like your employees and your customers) on your website and in your marketing assets instead. 13 Stock Photos to Never Use in Your Marketing.

Teamwork 78

Teamwork Represent Sales Support Meeting 78

Partners in Excellence

NOVEMBER 17, 2011

Direct CPOD represents the cost of your sales people as a percent of the orders they generate. This could be for your field sales force or your inside sales teams–if they deal directly with customers and generate orders. I like to track Direct and Indirect CPOD.

Commission 99

Commission Manufacturing Pipeline Inside sales 99

Hubspot

MARCH 8, 2023

Most Hireable Sales Jobs Right Now 1. Employment of securities, commodities, and financial services sales agents is projected to grow 10% from 2021 to 2031 — faster than the average for all occupations. requires an extensive understanding of finance to back it up.

Pharmaceutical 85

Pharmaceutical Transportation Manufacturing Finance 85

Hubspot

MAY 2, 2019

This helps the company develop a strong brand that potential customers will recognize. Post-sale support. Product differentiation will give your prospective customers added value. Every time people see your products on store shelves or in an online ad, they'll know exactly what your brand represents. Reliability.

Product 87

Product Profit margin Sports Manufacturing 87

A Sales Guy

FEBRUARY 10, 2021

A salesperson in a “Low Sales Support Group.” We envisioned a salesperson in the shower washing themselves off and ridding themselves of all the bad sales habits, represented as germ bubbles being washed away by Gap Selling Body Wash. Remember, we were originally promised at least 3 options. That was it.

Pitch 107

Pitch Up-sell Contract Promote 107

The 5% Institute

JUNE 14, 2023

The Role of Medical Device Sales Representatives Medical device sales representatives act as intermediaries between medical device manufacturers and healthcare providers. By understanding the needs of healthcare providers and aligning their product offerings, sales representatives can enhance patient care and drive sales.

Healthcare 52

Healthcare Represent Strategic partnership Hospitality 52

The 5% Institute

JUNE 7, 2023

In today’s digital age, where online transactions and virtual interactions are becoming increasingly common, the value of in-person sales cannot be overstated. In this article, we will explore the benefits of in-person sales, strategies for success, the role of technology, challenges, and solutions in the field.

Represent 52

Represent Technique Sales Objection handling 52

SalesHandy

JULY 12, 2021

A survey by HubSpot revealed that consumers expect answers within 10 minutes from customer support. Live chat software helps organizations communicate with their customers and provide them with immediate query resolution. It can provide a personalized experience to the customers’ journey.

Price 98

Price CRM Customer Relationship Management Relationship Management 98

Hubspot

FEBRUARY 7, 2018

For instance, someone who loves to get to know their customers and help them achieve their goals over an extended period would likely be best in account management. Jobs in sales: Sales development rep (SDR). An outside salesperson spends most of their time “in the field,” or visiting potential customers at their offices.

Territory 101

Territory Commission Outside Sales Account management 101

Hubspot

MARCH 14, 2017

Whether you're a B2B or B2C business, videos can help you strengthen relationships with your customers, save time, and boost conversion rates. And perhaps best of all, one video can speak to thousands of customers. In fact, some of your customers might even start to feel like they know you. But that's just the beginning.

Objectives and Key Results 101

Objectives and Key Results Start-ups Follow-up B2C 101

The 5% Institute

MAY 22, 2023

Introduction In today’s competitive business landscape, companies rely on sales consultants to provide expert guidance and support to maximize their sales potential. A consultant acts as a bridge between a company and its customers, understanding their needs, and offering suitable solutions.

Consult 52

Consult Negotiate Real Estate Technique 52

The 5% Institute

JUNE 8, 2023

Introduction Sales process refers to a systematic approach that organizations follow to convert leads into customers and close deals. It involves a series of steps designed to identify, engage, and convert potential buyers into paying customers. Steps in the Sales Process 1.

Process 52

Process Objectives and Key Results Represent Sales 52

Hubspot

JULY 29, 2019

And this doesn’t even consider any sales, support, HR, or finance tools those businesses are using, too. As marketers (or salespeople or support representatives), we tap into dozens of tools each day. In short, more disconnected software means more friction (and frustration) for customers. your customers).

Drivers/motivators 78

Drivers/motivators Manufacturing Transportation Hospitality 78

Salesforce

MARCH 3, 2025

Standard deals often flow through automated processes or sales reps without Deal Desk involvement. Deal desks are essential in industries with complex sales cycles , custom solutions, or strict regulatory requirements. This includes setting prices, drafting custom contracts, and keeping service delivery on track.

Legal 59

Legal Contract Finance Non-Profits 59

Hubspot

FEBRUARY 12, 2013

2) Sales/Support. Your customer service and sales staff -- or anyone interacting with leads and customers on a daily basis -- often have the closest view into the challenges your customers face and the questions your prospects have. which they'll learn how to do in that very blog post! 3) Conduct interviews.

A/B testing 78

A/B testing Angle B2B Launch 78

The 5% Institute

JUNE 19, 2023

Selling, on the other hand, is a broader concept that encompasses the entire process of influencing and persuading potential customers to make a purchase. It involves building relationships, understanding customer needs, and addressing their pain points. Sales is focused on closing deals, while selling is about building relationships.

Sell 52

Sell Objectives and Key Results Technique Customer Relationship Management 52

Highspot

NOVEMBER 9, 2023

A digital sales room, often referred to as a virtual sales room, buyer microsite, or a sales enablement platform , is a technology-driven solution that combines various digital tools and resources to streamline and enhance the sales process. Why Is a Digital Sales Room Necessary?

Objectives and Key Results 59

Objectives and Key Results Objection handling Teamwork Sales 59

Hubspot

JUNE 8, 2021

Sales development reps (also known as business development reps, or BDRs) are responsible for the first step in the sales funnel: bringing in qualified leads. They conduct research to find prospective customers, reach out to gauge people's interest in the offering, and decide whether or not the lead is ready to move down the funnel.

Commission 94

Commission Territory Finance Inside sales 94