Martech

JANUARY 8, 2025

Whether thats adding complexity to a simple process or frustrating customers with needless back and forth, friction is bad news for deal velocity. This isnt just a sales problem, either. Marketing teams play a crucial role in optimizing tools, content and communication throughout the sales process.

CRM 126

CRM Follow-up Sales Prospecting 126

Jeff Shore

OCTOBER 17, 2018

14:01] Fourth – Customer Experience Focus. [20:02] 20:02] It’s about your customer’s why and your how. Price: (3 customer reviews). ALL Business is STILL Show Business: Create Distinction and Earn Standing Ovations From Customers in a Hyper-competitive Marketplace. 11 customer reviews).

Sales Experience 77

Sales Experience Price Presentation Sales 77

Martech

AUGUST 16, 2023

Modern B2B customers aren’t just expecting more these days — they’re downright demanding it. Today’s customers want quick answers, personalized experiences, and zero redundant conversations. With today’s powerful marketing and sales platforms at our fingertips, there’s no excuse for falling short.

B2B 98

B2B Customers CRM Contact 98

Highspot

JANUARY 27, 2021

Highspot connected more than three million salespeople, channel partners, services reps and customers in modern, digital sales experiences last year, representing a 100 percent increase in platform usage from 2019. ” (Predictions 2021: B2B Sales, Forrester Research, Inc., SEATTLE, Jan. SEATTLE, Jan.

Growth 98

Growth Customers Territory Strategize 98

Cience

NOVEMBER 11, 2020

A lot has been spoken about the importance of customer experience in the Business-to-Consumer (B2C) domain, but what about the Business-to-Business (B2B) sales model? Is it time for B2B companies to become as ‘customer-obsessed’ as some of the most successful B2C brands have demonstrated over the last decade?

B2B 98

B2B B2C Customers User Experience 98

Hubspot

JULY 22, 2020

We value quality over quantity, and we primarily measure success by how many customers find the apps in our ecosystem to be useful for their business. We're much more excited by the fact that customers have installed over 1,000,000 instances of these apps. App certification helps signify quality and trust for the customer.

Customers 101

Customers Contact Pipeline CRM 101

SaaStr

MARCH 23, 2025

Technical customers report that tasks that previously took weeks are now completed in hours. When Graham joined in February of last year, Codeium had approximately 200 customers generating low single-digit millions in revenue, combining self-service and enterprise annual contracts. In AI especially, deployment success is everything.

GTM 94

GTM Territory Pipeline Growth 94

Highspot

JANUARY 27, 2022

27, 2022 /PRNewswire/ – Highspot , the sales enablement platform that increases the performance of sales teams, today announced soaring customer adoption as organizations worldwide turn to sales enablement to drive revenue. Customer Growth and Satisfaction. SEATTLE, Jan.

Customers 96

Customers Manufacturing Represent Sales 96

Iannarino

MARCH 2, 2023

Because you already know what your potential B2B customer needs to do to improve their results, you can easily start a conversation about the problems and pain points. The customer journey removes your buyer from being One-Down by making them a subject matter expert throughout the sales conversation.

B2B 286

B2B Contact Clients Entertainment 286

Hubspot

JULY 31, 2024

For customers who opt for traditional user registration, make the format as quick and simple as possible—only asking for the essentials. This is why it’s essential to have solid security badges, seals, and customer reviews to validate your offerings. Use auto-fill and a straightforward CTA to maximize conversion. Self-Service.

B2B 83

B2B E-commerce Real Estate B2C 83

Highspot

NOVEMBER 2, 2022

2, 2022 — Highspot , the sales enablement platform that increases sales productivity, today announced surging customer adoption and usage as companies leverage its capabilities to equip, train and coach reps, and analyze their programs to improve sales performance. SEATTLE, Nov. Doubled revenue across the U.K.,

Growth 98

Growth Product Customers Healthcare 98

Veloxy

JUNE 15, 2023

Short Summary Outside sales is a process that involves traveling to meet potential customers and build relationships. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Technique 264

Jeff Shore

OCTOBER 24, 2018

In This Episode of The Buyer’s Mind with Jeff Shore: Jeff has dealt with snarky customers. You’ve probably dealt with snarky customers. Selling to snarky customers is a challenge. It’s easy to write-off the sale and give up, but a great salesperson knows what a snarky customer really needs. [If buyersmind #sales].

Sell 77

Sell Customers Price Up-sell 77

Adaptive Business Services

OCTOBER 30, 2024

As a customer, what do you admire most about salespeople who you have had the pleasure of working with and which abysmal behaviors have been exhibited by those who were not? Exceeding expectations is the only acceptable outcome … Not meeting customer expectations … say buh bye. His answer … “I return phone calls.”

Sell 62

Sell Angle CRM Repeat business 62

Hubspot

SEPTEMBER 9, 2024

How to Build a Lead List My Tips for Building a Sales Lead List A prospect may have shown interest in a product or service by responding to an online offer, visiting your company’s booth at a conference, or engaging with social media posts. The evangelist may work for a consulting firm, a partner candidate, or even an existing customer.

Territory 83

Territory Cold Call SQL Campaign 83

Sales Hacker

APRIL 25, 2025

He studied what Carta specifically needed fixing broken lead routing, segmenting sellers by skill, and rethinking post-sale experience. Every customer interaction is a chance to build trust, deliver value, and create loyalty that no automation can replicate. Sales, marketing, and CS aligned to serve them , not just quota math.

Growth 69

Growth GTM Cross-sell Negotiate 69

Jeff Shore

SEPTEMBER 5, 2018

In This Episode of The Buyer’s Mind with Jeff Shore: Jeff explores why your customers might be cynical. Customers cynical? As a sales professional, wouldn’t it be more surprising if your customer wasn’t cynical? You need to make a unilateral decision before the customer walks through the door to be positive.

Objectives and Key Results 65

Objectives and Key Results Customers Price Sales Experience 65

Sales Hacker

MAY 10, 2021

For your brand to stand out, you have to provide an exceptional experience to your clients. The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other.

Cross-sell 75

Cross-sell Customers Referrals Pitch 75

Veloxy

APRIL 12, 2023

But selling solar isn’t easy – it requires knowledge, skill, and persistence to convince customers to invest in this renewable energy source. In this article, we’ll share 20 solar sales tips to help you close more deals and become a successful solar salesperson. Schedule a Solar Sales Workshop with Jeff Grice here!

Referrals 246

Referrals Finance Objectives and Key Results Sales 246

PandaDoc

JUNE 27, 2025

But when it comes down to closing the deal, the content your reps are using is the most important piece that will make or break the sale. Sales enablement content gives your sales reps the resources they need to build trust, help with objection handling , and move potential customers through the sales funnel.

Objectives and Key Results 52

Objectives and Key Results Legal Contract Objection handling 52

Sales Hacker

AUGUST 5, 2019

This week on the Sales Hacker podcast, we speak with Megan Bowen , SVP of Business Operations at Managed By Q. Building a Customer Success Strategy. Structuring Your Organization to Grow the Customer Experience. Subscribe to the Sales Hacker Podcast. Building a Customer Success Strategy [16:06].

Customers 62

Customers Account management X-functional Hospitality 62

Martech

NOVEMBER 6, 2023

Update your welcome emails Welcome emails get sent to new customers and subscribers when they sign up for your program. Many customers are expecting a welcome email, so not sending one can create confusion. They’re not only helpful for colleagues, but also for customers and prospects. Surprise and delight your customers.

Account management 130

Account management B2B Follow-up Meeting 130

Veloxy

JUNE 4, 2024

Lack of productivity can result in lost sales, poor customer relations, and inability to complete everyday tasks. However, one of the main hurdles facing CEOs and sales executives is failing to onboard their teams adequately. Using Salesforce can also benefit customer service, product management, and buying.

Objectives and Key Results 245

Objectives and Key Results User Experience Contact Trust 245

Partners in Excellence

AUGUST 15, 2022

A reader wrote me, “Dave do you think sales enablement professionals need selling experience?” ” It’s a follow on to many of the discussions about “Do sales managers need sales experience?” How would customers respond to the same question? Those who care deeply.

Sell 132

Sell Manufacturing Finance Sales 132

Heinz Marketing

JULY 29, 2021

An often overlooked part of content marketing is where it aligns with sales enablement. Marketers can get hung up on developing easy-to-produce content for potential customers while forgetting the need for internal or limited customer-facing bottom-funnel assets. Sales Checklists. Case Studies. Onboarding Content.

Legal 124

Legal Sales Campaign Up-sell 124

Veloxy

AUGUST 11, 2022

Customer service, product management, and buying can also benefit from using Salesforce. But this isn’t just about creating a collaborative experience for your sales team. It’s about creating a collaborative sales experience for your customers. Customers don’t want to speak to one person every single time.

Contact 189

Contact Quota Follow-up Engineering 189

SaaStr

JANUARY 29, 2021

From completely pivoting the product early on, to becoming an essential software tool for inside sales reps — here’s a look into how SalesLoft landed some of the Cloud giants like Shopify, Google, and Slack as its customers, and what it takes to build a Unicorn company in today’s changing market.

Niche 117

Niche Inside sales Growth Sales Experience 117

SaaStr

APRIL 8, 2025

." with @lennysan pic.twitter.com/eULOECEPZw — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) August 10, 2024 We’ve talked a lot about this over the years on SaaStr but this is a great chance to summarize it all: First, you should hire your first salesperson once youve closed at least 10 customers yourself. Hire smarter.

Negotiate 71

Negotiate Trust Sales Closing 71

Sales Pop!

NOVEMBER 8, 2024

In particular, the Philippinesa leader in outsourcing and customer servicehas embraced AI technologies in its call centres, optimising efficiency while maintaining the crucial human touch. One of the primary benefits of AI in inbound sales is its ability to analyse vast amounts of customer data in real time.

Technology 130

Technology Technology Sales Conversion 130

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Customers often can deploy on their own. Customers don’t expect you to build a feature before they buy. Don’t need as much sales experience on sales team. There is often just 1 stakeholder to sell to. And measuring it.

Growth 145

Growth Start-ups Up-sell Follow-up 145

SaaStr

FEBRUARY 5, 2021

Imagine you are selling a $100,000+ product and you yourself as CEO/founders have limited knowledge selling to the customer base. Rarely have I seen a sales rep’s enterprise rolodex from past jobs really bring in more than a couple of deals. Just be rigorous about judging the experiment quickly. See who does better.

Sales 131

Sales Up-sell Networking Price 131

Jeff Shore

SEPTEMBER 19, 2018

In a crowded field of sales keynote speakers and sales training programs, Jeff Shore stands out with his research-based “buying formula” methodology. Be Bold and Win the Sale: Get Out of Your Comfort Zone and Boost Your Performance. 58 customer reviews). ” The customer who finds you online is gold.

Customers 57

Customers Contact Drivers/motivators CRM 57

A Sales Guy

JULY 24, 2014

Matt Heinz, President Matt Heinz brings more than 15 years of marketing, business development and sales experience from a variety of organizations, vertical industries and company sizes. Matt has held various positions at companies such as Microsoft, Weber Shandwick, Boeing, The Seattle Mariners, Market Leader and Verdiem.

Sell 121

Sell Clients Growth Sales Experience 121

Veloxy

OCTOBER 26, 2023

Key Takeaways Become a medical device sales rep and gain exposure to the healthcare industry. Acquire experience, pursue certifications, network and use job boards for success in this field. Build trust with customers through product knowledge & customer care while staying organized & informed of advancements in the field.

Healthcare 130

Healthcare Hospitality Networking Negotiate 130

Jeff Shore

APRIL 18, 2018

In This Episode of The Buyer’s Mind with Jeff Shore: Jeff Shore has been in sales for over 30 years. – he launched The Buyer’s Mind a year ago to help sales professionals understand their customers better. Be Bold and Win the Sale: Get Out of Your Comfort Zone and Boost Your Performance. 57 customer reviews).

Price 117

Price Launch Sales Experience Customers 117

A Sales Guy

DECEMBER 11, 2013

There wasn’t anything new I learned, BUT it did remind me how important sales people are to an organization and how we make a huge difference in the success in our clients business. Getting a customer to part with their money is only one element of sales, a big one, but not the most valuable.

Sales 116

Sales Clients Price B2B 116

SaaStr

NOVEMBER 13, 2020

SaaS passed media as their #2 customer category. With customers S+M+L, picked a CRO with high-velocity sales experience AND enterprise, but not pure enterprise. Perhaps some trade-off not being 100% enterprise, but with 10,000+ customers, need focus on getting to 100,000. From a niche to huge.

E-commerce 124

E-commerce Niche Up-sell Start-ups 124