Sales Pop!

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Service Customers CRM Campaign 59

Smarter With Gartner

SEPTEMBER 9, 2021

Today’s hottest customer service technologies focus mostly on providing assisted service and freeing up support reps’ time — reflecting the increasing shift to digital self-service platforms and analytics capabilities. . Download now: Emerging Technologies in Customer Service and Support.

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Service Customers Finance Technology 109

Salesforce

JUNE 26, 2023

Imagine the possibilities of a strategic AI adoption. Get started with AI Cloud Salesforce Professional Services can help you set the right foundation for success with our new package, AI Coach. ” With the vast potential of generative AI technology , industry leaders can feel overwhelmed or unsure of the best path forward.

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Strategize Objectives and Key Results Strategic planning Technology 97

Salesforce

NOVEMBER 29, 2023

It seems effective service today requires clairvoyance into the needs and wants of your customers – they expect companies to recognize the problem instantly and proactively solve it. Yet subscribers want personalized experiences not only in the content they’re served but also in the customer service they receive.

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Service Entertainment Customers Technology 59

Martech

DECEMBER 26, 2023

Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. Every year the bar gets raised.

Customers 143

Customers Retail GTM Trust 143

Sales Pop!

MARCH 18, 2024

Whether it’s optimizing routes, improving communication with drivers, or investing in technology. There are several strategic approaches that can help companies in the heavy-haul trucking sector operate more efficiently. This can be done through tactics such as search engine optimization (SEO) to improve website rankings.

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Strategize Transportation Drivers/motivators Networking 52

Heinz Marketing

APRIL 19, 2023

By Michelle Voznyuk , Marketing Specialist at Heinz Marketing B2B SaaS marketers face a unique set of challenges when it comes to strategic planning. The industry is constantly evolving, with new trends and technology emerging at a rapid pace. What is Strategic Planning? Strategic planning also helps you optimize your resources.

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Strategic planning Strategize B2B Price 88

Martech

MARCH 14, 2024

The launch of OpenAI’s text-to-video tool Sora highlights a broader AI problem that too many marketers ignore: With so much AI-generated content out there, customers don’t know what’s authentic. Consider these ways customers often react at different touchpoints when AI is involved. This might not seem like a big issue.

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Trust Customers Healthcare Service 112

Salesforce

NOVEMBER 20, 2023

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. But how do you get started?

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Service Customers Contact Promote 59

Salesforce

JUNE 23, 2022

Financial services customers have a message for their providers: They like doing business online — and they aren’t going back to pre-pandemic habits. That’s the good news from a deep dive Salesforce took into financial services trends and the state of banking, insurance, and wealth management. Customers don’t just want products.

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Service Customers Retail User Experience 98

Accent Technologies

JULY 18, 2023

Large Language Model AI technology like Custom ChatGPT represents the beginning of the Sales AI age. By leveraging cutting-edge AI technology like customized ChatGPT, we can refine raw data into a format that can be understood, analyzed, and acted upon, transforming data from simple facts into actionable insights.

Technology 52

Technology Technology Customers Pipeline 52

The 5% Institute

MAY 25, 2023

In today’s competitive business landscape, strategic sales play a vital role in achieving sustainable growth and maintaining a competitive edge. Businesses that employ effective sales strategies can optimize their sales processes, target the right customers, and drive revenue growth. What is Strategic Sales?

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Strategize Growth Customer Relationship Management Relationship Management 52

Salesforce

JANUARY 27, 2022

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo.

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Service Growth Customers Represent 98

Martech

DECEMBER 18, 2023

I am the first generative AI chatbot for marketing technology professionals. Answer Advisory and consulting services play a crucial role in customer experience (CX) transformation programs for several reasons: 1. I am trained with MarTech content. Here’s something somebody asked me!

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Customers Consult User Experience Strategize 102

The 5% Institute

AUGUST 15, 2023

Strategic Account Management (SAM) is a powerful approach that goes beyond conventional sales tactics, focusing on creating value, fostering trust, and driving mutual growth between businesses and their most valuable clients. What Is Strategic Account Management? This is where Strategic Account Management (SAM) comes into play.

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Account management Strategize Objectives and Key Results Cross-sell 52

Sales Pop!

FEBRUARY 16, 2024

With emerging technologies, shortened product life cycles, and the need to minimize costs, organizations increasingly resort to subcontracting as a strategic tool. Subcontracting product engineering services enables companies to tap into external expertise and resources to supplement in-house capabilities.

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Engineering Service Product Strategize 52

Martech

MARCH 14, 2022

Embarking on a journey to marketing technology transformation is also not without disappointments. Read on for a proven approach to unlock the power of your marketing technology and tip the odds of transformation success in your favor. But the sky is not falling just yet, my friends. Don’t be a martech hyper-consumer.

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Technology Technology Objectives and Key Results Drivers/motivators 129

Smarter With Gartner

JULY 8, 2021

Gartner segments key trends and disruptions into seven major categories, so you can begin to build strategic assumptions most relevant for your strategic plans. For example, it prompts IT leaders to look beyond just impactful technology trends. For example, it prompts IT leaders to look beyond just impactful technology trends.

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Drivers/motivators Strategize Strategic planning Government 116

Martech

DECEMBER 7, 2021

The rise in marketing technology platform offerings, coupled with consumer behavior shifts, has created a need for strategic transformation. Courtney Trudeau, Senior Director of Technology Strategy at Merkle, recently worked with Dick’s Sporting Goods to build out a marketing tech roadmap for the brand to address these issues.

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Technology Technology Sports Pitch 119

Salesforce

JANUARY 27, 2023

The big takeaway Your customers will respond to offerings that are genuinely useful and helpful to them, even in an economic downturn. When there are challenges, that’s the most important time to innovate, because that’s when customers expect new, value-added experiences. The right technology investments can help. Need proof?

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Technology Technology Minimum Viable Product Angle 98

Closing Bigger

SEPTEMBER 18, 2023

This sales podcast episode is focused on shifting our sales performance management from tactical to strategic. Although there are dozens of strategic shifts we can make, today we are focused on three key levers that can impact your personal and organizational sales performance.

Strategize 52

Strategize Sales Pipeline Non-Profits 52

Sales Gravy

MARCH 24, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth.

Growth 80

Growth Customers Strategize Technology 80

Veloxy

JANUARY 2, 2024

These range from strategic alterations to investments you can make that will have a transformational impact. Doing so allows you to identify and qualify potential leads for your services before initiating sales efforts. You can easily address this by embracing sales technology to streamline sales processes.

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Product Territory Objectives and Key Results Sales 246

Partners in Excellence

FEBRUARY 28, 2024

The commonality between the two of us is the obsession around helping customers solve complex problems and create great value. My obsession to provide Customer Value Written by Christian Maure r Dave, thank you very much for picking up the challenge. That’s how my obsession to provide customer value was borne.

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Customers Contract Consult Electrical Engineering 115

Salesforce

AUGUST 28, 2023

That’s a question many of us may ask with the rise of AI and other evolving technologies. On the other hand, some may be wondering why their business’s customer experience is diminishing as they lose sight of value and connection. Our report found that 53% of customers say generative AI will help companies better serve them.

Customers 97

Customers Trust Technology Technology 97

Hubspot

MAY 17, 2019

With strategic planning , businesses identify their strengths and weaknesses and choose what not to do and which opportunities should be pursued. So, how do you get started with strategic planning? You'll begin with strategic planning models and tools. You'll begin with strategic planning models and tools. E: Exponent.

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Strategic planning Strategize Objectives and Key Results Customers 83

Martech

MARCH 30, 2022

But understanding your goal before purchasing technology, isn’t how some marketers operate. The conversation around marketing technology has really classically been kind of, ‘I have this set of tools, what should I do with them?’” Tech needs to be in service of goals. A CDP is like a map. Cesar Brea of Bain and Co. What changed?

Technology 104

Technology Technology Pharmaceutical Clients 104

Salesforce

FEBRUARY 2, 2023

If your company uses multiple email service providers (ESPs), you know how much of a hurdle that can be for effective marketing campaigns. However, there are ways to consolidate email platforms to make your life easier and your customer experiences much better. An ESP is a tool for sending email campaigns and managing subscribers.

Service 98

Service Promote Territory Campaign 98

Heinz Marketing

JULY 16, 2022

While many of these functions seem redundant to processes already taking place (like Social Media Insights or Customer Segmentation), Yadav exemplifies how AI can perform each task quicker and smarter. Their customers never have to contact them for the wrong reasons. They’ve created a frictionless customer experience.”

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Strategize B2B Government Quota 99

Martech

APRIL 1, 2024

I am the first generative AI chatbot for marketing technology professionals. By displaying ads to these users as they browse other websites or social media platforms, retargeting provides a valuable second chance to engage and convert potential customers. However, it’s important to approach retargeting with a strategic mindset.

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Campaign Customers Technique Strategize 87

Martech

FEBRUARY 2, 2023

You can find Part 1 (one-to-one, omnichannel personalization) here and Part 2 (first-party customer view) here. Sales and marketing professionals understand the continual pressure to reach and convert new customers to a product or service and how easier it is to keep a happy customer than win new ones.

Minimum Viable Product 132

Minimum Viable Product Customers Strategic planning Manufacturing 132

Salesforce

JANUARY 31, 2023

What kind of impact does equipment downtime have on your customers and your reputation? Prioritizing proactive field service can help you not only reduce operating costs but also keep your customers happier — and coming back. Discover how your company can be more proactive by checking out our latest field service guide today.

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Service Manufacturing Contract Electricity 98

Veloxy

DECEMBER 28, 2023

Successful outside sales requires strong communication and problem solving skills as well as flexibility to navigate autonomy, build customer relationships and execute the sales process. The effectiveness of outside sales representatives is deeply rooted in their skill to create and uphold direct relationships with potential customers.

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Outside Sales Cold Call Represent Objectives and Key Results 242

SBI

JULY 1, 2020

5 Ways to Uncover Strategic Account Revenue. Now, with the economic uncertainties of 2020, sales teams of all sizes are desperate for a more strategic approach to building dependable and ongoing opportunities to optimize customer revenue in their most strategic accounts. Deepen Customer Insights.

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Strategize Cross-sell Strategic partnership Growth 72

Salesforce

NOVEMBER 3, 2021

As a result, service team leaders have new access to technologies that help their teams collaborate better, gain data insights, and improve service center processes overall. Instead, their work aligned transformation roadmaps with evolving customer expectations and their organizations’ appetite for change.

Service 97

Service Teamwork Technology Technology 97

Smarter With Gartner

JULY 19, 2021

Technology innovations are critical for supply chain leaders to navigate those shifts while meeting purpose-driven goals and maintaining economic viability. Organizations that continuously evaluate supply chain technology innovations will be better prepared to incorporate new technology in their long-term strategy.”.

Technology 95

Technology Technology E-commerce Government 95

Heinz Marketing

JANUARY 28, 2023

6 Steps to Successful Strategic Marketing Planning By Uptempo Knowing how to strategize marketing plans is a critical part of the marketing process. Now that you’ve completed the six steps of strategic marketing planning, you’ve set yourself and your team up for success. Read on for some solutions.

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B2B Customers Strategize Contact 109