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Why brand trust is declining and how marketers can earn it back

Martech

Brand trust is on the decline. The trust metrics are proof. Only 30% of consumers trust companies highly, and only 61% trust business leaders to tell the truth. Trust is integral to long-term consumer loyalty. Several factors have caused consumer trust to decline over the years, especially in the past decade.

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7 ways to boost customers’ emotional connection and loyalty with your brand

Martech

It’s often been thought to be a key driver of loyalty. Enhanced customer experience Emotional connections lead to more positive interactions and experiences, building trust over time and reinforcing the cycle of loyalty and satisfaction. It’s about trust, shared values and personalized experiences.

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Explanations in Apologies Contribute to Business Growth

Sales Pop!

Simple Words Can Lead to Desirable Results The worst approach to mishaps is avoiding the upfront apology, whereas swift action induces trust. As others observe your willingness to embrace necessary corrections quickly, they will be more motivated to continue working with you. The one caution is to keep the explanation brief!

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Why B2B marketing must adopt B2C tactics

Martech

There are many drivers of this trend, like the widespread use of social media, which blurs the lines between the personal and the professional self. Another driver of this trend is agencies, who are thrilled at the chance to ramp up their creative output and inject some emotion into business messaging for a change. Don’t blow it.

B2C
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Stop Selling from a Script: Why Trust Wins the Close Every Time

Sales Gravy

If you're using scripts, you're using a crutch that's actually crippling your ability to build the one thing that closes deals: trust. You lose your ability to respond authentically to their real concerns, fears, and motivations. Scripts turn you into a talking brochure instead of a trusted advisor. Here's my answer: No.

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How to boost audience engagement: Top strategies and techniques

Search Engine Land

This is founded on building trust early, then reinforced through exceptional customer service and a seamless onboarding process. Using progress tracking Use progress bars to motivate your audience to stay engaged. The weekly sharing tracker motivates users to post, comment and contribute to articles. Processing.

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How behavioral economics can be the marketer’s secret weapon

Martech

Social proof Probably the most common these days, this concept can enhance trust and credibility. Take our brief 2024 MarTech Replacement Survey For example, while scarcity can drive sales, creating false scarcity is deceptive and can erode trust — often leading to negative repercussions that are impossible to track. Processing.