Dear SaaStr: Do Net Promoter Scores Really Matter?
SaaStr
FEBRUARY 8, 2024
Dear SaaStr: Do Net Promoter Scores Really Matter? It means you are full of “promoters”. Which means once you get 100, then 500 or 1000 customer … there will be enough super happy customers to get a word-of-mouth engine going. But once this engine starts to hum, it’s the greatest force in customer acquisition in the universe.
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