Hubspot

FEBRUARY 19, 2015

A study in the Harvard Business Review showed that increasing customer retention by 5% can lead to a 25% - 95% increase in profit. But what is customer retention, and how do you increase it by 5%? Customer retention is the act of getting more of your customers to stay loyal to your brand or business.

Customers 77

Customers Retail CRM Gaming 77

Sales Pop!

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Service 59

Service Customers CRM Campaign 59

Salesforce

SEPTEMBER 30, 2022

By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy. Excellent customer service can make shoppers merrier this season.

Service 98

Service Retail Customer Relationship Management Repeat business 98

Salesforce

SEPTEMBER 21, 2021

Customer service agents go through a lot. At the same time, agents are more important to the business than ever, acting as brand ambassadors as customer experience has become a key differentiator that drives growth. “We So let’s celebrate the individuals behind the scenes: our customer service teams.”. LEARN MORE.

Service 98

Service Customers Teamwork Technique 98

Salesforce

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Service 59

Service Networking Start-ups Technology 59

Salesforce

JUNE 8, 2022

Field service safety can drive revenue, while preventing injuries during on-site visits. According to the Occupational Safety and Health Administration (OSHA) , companies that prioritize safety build trust with customers. As a field service leader, safety is No. This can boost customer satisfaction scores.

Service 98

Service Cross-sell Appointment Electricity 98

Veloxy

MARCH 15, 2023

It is a comprehensive approach that helps organizations increase their revenue growth by aligning their sales, marketing, and customer success efforts with their business objectives. This results in higher customer satisfaction, increased customer loyalty, and improved customer retention.

Cross-sell 246

Cross-sell Objectives and Key Results Growth Teamwork 246

Salesforce

OCTOBER 25, 2021

Customers wonder: how many times do they need to enter the same information to open an account or get customer support? It’s astounding that the everyday enterprise uses 1,295 cloud services, on average, to break down information silos, according to a 2019 report. Customers who call with a problem are often anxious.

Service 98

Service Process Customer Relationship Management CRM 98

Search Engine Land

NOVEMBER 13, 2023

And as AdWeek’s report explains, a consistently high churn rate indicates your agency is failing to establish long-term relationships with your customers. At the same time, we’ve seen a recent explosion in the availability of automated and AI-based tools. Healthy finances are crucial for client retention.

Clients 101

Clients Objectives and Key Results Referrals Non-Profits 101

Martech

MARCH 4, 2024

Prompt What are the top five metrics to track with a customer journey orchestration tool? Answer The top five metrics to track with a CJO tool are: 1. Conversion Rate: This metric measures the percentage of customers who complete a desired action or goal, such as making a purchase or signing up for a newsletter.

Customers 102

Customers Objectives and Key Results Manufacturing CRM 102

Martech

MAY 6, 2024

Prompt: Can I use lead scoring for existing customers? Answer: Yes, lead scoring can be used not only for new leads but also for existing customers. This allows you to identify high-value customers who may be more likely to make additional purchases or become advocates for your brand. Please use simple language.

Cross-sell 115

Cross-sell Customers Referrals Lead generation 115

Highspot

APRIL 13, 2023

The first State of Sales Enablement Report in Financial Services highlights opportunities for enablement to drive business outcomes in the industry SEATTLE, April 13, 2023 — Highspot , the sales enablement platform that increases sales productivity, today announced findings from the first State of Sales Enablement in Financial Services report.

Service 52

Service Sales Strategize Clients 52

Martech

APRIL 23, 2024

apparel brand True Classic has leveraged this to improve customer satisfaction and increase revenue. The company discovered this when they began sending messages to customers post-purchase with accurate shipping and delivery details. True Classic customers can order from 192 countries — the company is a truly global brand. “We

Click Through Rate 107

Click Through Rate Territory Retail Service 107

Martech

FEBRUARY 21, 2024

In my last article , we looked at how to best use data during the purchase stage of the customer journey and how effective use of data can enhance outcomes for both the customer and the brand. Defining the retention stage To start, let’s more clearly define what we mean by retention.

Growth 98

Growth Cross-sell Promote Price 98

SalesBlog!

JULY 4, 2022

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” Do you currently have safeguards in place so that poor customer service never happens? Check out these customer service facts: 1.)

Service 52

Service Sell Customers Drivers/motivators 52

Veloxy

DECEMBER 28, 2023

This blog post will delve deep into the realm of outside sales, exploring effective strategies, essential skills, and tools to help you succeed in this challenging yet rewarding career path. The effectiveness of outside sales representatives is deeply rooted in their skill to create and uphold direct relationships with potential customers.

Outside Sales 242

Outside Sales Cold Call Represent Objectives and Key Results 242

Hubspot

MAY 26, 2020

While most brands embrace digital transformation and today's technology through online marketing tactics like blogs, social media marketing, and email newsletters, other companies are taking things a step further by bringing some of their in-person services online. The growth in virtualized services makes a lot of sense.

Service 101

Service Clients Campaign Represent 101

Heinz Marketing

APRIL 19, 2024

By Maria Geokezas , Chief Operating Officer at Heinz Marketing We all know getting new customers through the door is important. The true magic lies in keeping those customers. Why Customer Retention Matters Customer retention isn’t just a feel-good metric; it’s the lifeblood of sustainable growth.

B2B 60

B2B Customers Education Entertainment 60

Veloxy

NOVEMBER 22, 2023

The Role of Field Sales Management Field sales management is the engine that propels a successful sales team to effectively promote products or services, establish relationships, and achieve sales objectives. Investing in your sales reps’ growth not only leads to increased sales performance but also improves customer satisfaction.

Territory 130

Territory Objectives and Key Results Represent Drivers/motivators 130

Beeketing

MAY 19, 2021

Gone are the days when customers had the patience to wait on phone calls or emails for customer service requests. Social care” has replaced these outdated forms of customer support channels. Today, social media is the most prominent and powerful customer service tool.

Service 64

Service Customers Follow-up Conversion 64

Martech

NOVEMBER 6, 2023

But surprisingly, B2B businesses often overlook the importance of a great customer experience for their buyers, which is typically a top priority for B2C. B2B and B2C customers, despite their different needs, are still human decision-makers. A great customer experience matters for B2B, just as in B2C. Who are B2B customers?

B2B 137

B2B Customers B2C Cold Call 137

SalesLoft

AUGUST 24, 2022

Trying to visualize pipeline without the right tools is even harder. Now, financial services organizations who are serving the B2C space and using the Person Account record within Salesforce are supported through the Salesloft Connect extension, effectively putting Salesloft directly within Salesforce. . Customer Success.

B2C 52

B2C Service Relationship building Technology 52

Highspot

MAY 3, 2024

It requires multiple teams including marketing, customer success, account management, and more to optimize the sales cycle and performance. Revenue enablement is a strategic function that provides all customer-facing roles with the tools, data, and knowledge to maximize revenue throughout the customer journey.

Cross-sell 52

Cross-sell GTM Technology Technology 52

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. We still want to drive retention and growth and make money. With the number of layoffs, customer success was the highest. The world has changed.

Customers 100

Customers GTM Growth Clients 100

Martech

NOVEMBER 1, 2023

75% of retail and ecommerce SMBs say they rely heavily on holiday customers to hit their annual revenue goals. 58% of retail SMBs say that holiday customers are “extremely important” to the overall success of their business. Almost all (93%) of SMBs believe that retaining customers in the new year is important.

Retail 124

Retail Promote Contact Growth 124

Heinz Marketing

JUNE 30, 2023

By Karla Sanders , Engagement Manager at Heinz Marketing In the ever-evolving landscape of B2B business, customer-led growth has emerged as a powerful approach to drive sustainable success. To truly understand the significance of metrics in B2B customer-led growth, let’s consider an example.

B2B 103

B2B Growth Customers Cross-sell 103

Search Engine Land

FEBRUARY 29, 2024

This article explores how to leverage these additional search platforms to complement your existing PPC efforts and connect with customers throughout more touchpoints in their journey. While Google is typically used for finding products or services, YouTube is more commonly used for inspiration, information and education.

Engineering 122

Engineering Campaign Education Service 122

ClickFunnels

OCTOBER 21, 2021

We’ve set out to make ClickFunnels an all-in-one service for entrepreneurs who don’t want to use multiple confusing tools for different things. BPI’s research proves that Most Loved Workplaces produce 3-4 times better customer service, employee performance, and retention than companies not loved by their employees.

Follow-up 264

Follow-up Service Up-sell Sell 264

Heinz Marketing

JUNE 21, 2023

In this bumpy landscape, holding onto your customers isn’t just a goal – it’s a survival tactic. From the rapid pace of technology to unexpected events like the pandemic, the challenge of customer retention is real and it’s tough. Just as crucial is understanding your customers’ evolving needs.

B2B 100

B2B Customers Contract Service 100

Martech

MARCH 5, 2024

One of those options would require me to wait in line, which rarely leads to a positive customer experience — let alone waiting for me to wonder why my monthly bill increased by $30 or so. A significant source of friction is a customer going to a store or reaching out via a call or chat to speak with a representative.

Meeting 109

Meeting Represent Contract UX 109

Martech

MAY 16, 2024

It’s important that everyone is clear on the definition of customer experience. What is customer experience (CX)? Customer experience is the sum of all the interactions that a customer has with a brand over the life of the relationship with that brand. Build out a service blueprint to prove that point to your employees.

Customers 59

Customers B2C UX User Experience 59

Heinz Marketing

JUNE 2, 2023

By Carly Bauer , Marketing Consultant at Heinz Marketing In today’s highly competitive business landscape, building customer loyalty and trust is paramount to the success of any organization. But how can businesses cultivate customer loyalty and trust? Be open about your products, services, pricing, and policies.

Customers 105

Customers Referrals Trust Clients 105

Martech

SEPTEMBER 16, 2022

Amazon is launching Tailored Audiences, a tool that will enable sellers to send free emails to customers and monitor results. In the past, Amazon has been reluctant to allow third-party merchants to directly contact Amazon customers. The post Amazon to allow merchants to email customers directly appeared first on MarTech.

Customers 135

Customers Launch Contact Service 135

Heinz Marketing

JANUARY 24, 2024

By Cameron Katoozi , Marketing Consultant at Heinz Marketing Introduction Customer Relationship Management (CRM) tools have evolved significantly since their inception. Initially, it was about managing customer interactions and data, a practice crucial for businesses to understand and serve their clients efficiently.

CRM 99

CRM Customer Relationship Management Technique Technology 99

Heinz Marketing

MARCH 31, 2024

Koala is an innovative account-based intent tool transforming how businesses approach their marketing and sales efforts. By leveraging advanced analytics and machine learning algorithms, Koala identifies critical signals that indicate an account’s intent to purchase a product or service.

Growth 63

Growth CRM Strategize Consult 63

PandaDoc

MAY 9, 2024

Sales enablement tools like CRM platforms help increase sales velocity. Qualified leads meet criteria such as having the budget or buying authority for your product or service. Businesses that work on a subscription basis may prefer average customer lifetime value (CLV) instead of average deal value. What is sales velocity?

Pipeline 52

Pipeline Legal Objectives and Key Results Lead generation 52

Highspot

FEBRUARY 29, 2024

of 30,000 new products are released into the market for customers to use. It involves coordinated efforts to make the product available and appealing to customers in the most effective and competitive way. Facilitates opportunities for direct engagement with customers and partners. A GTM team has a lot of moving parts.

Go To Market 52

Go To Market GTM Objectives and Key Results Launch 52