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AI-powered martech news and releases: July 18

Martech

Reality bites the dust: Some 80% say that by 2030 (six years from now!) Now, here are this week’s AI-powered martech releases: SugarCRM added generative AI features to enhance customer intelligence and boost productivity for sales and service teams. And 68% believe they’ll be able to include “AI characters based on their friends.”

Campaign 115
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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

These aren’t simple FAQ bots – they’re AI agents that can access customer data, apply business logic, process transactions, and escalate intelligently. Their Service Cloud helps businesses “deflect 30% of cases” out of the box.

Territory 107
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5 Characteristics of an Agentforce Company: The Agent-First Blueprint

Salesforce

Global GDP is expected to be 14% higher in 2030 the equivalent of $15.7 Their customer service operations provide round-the-clock, personalized support that can scale at a moments notice. Agentforce can process and analyze large datasets quickly, offering insights that would otherwise require a team of data analysts.

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3 actions to prepare for machine customers in service organizations

Martech

Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or some other smart product to call customer service or wait on hold for you. Reporting them to customer service.

Service 98
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Marketing to the 50+ crowd: A booming opportunity

Martech

Ogilvy’s 2030 Forecast asserts 60+ is the fastest-growing and wealthiest consumer class, representing a lucrative “silver economy” for product and service brands. Explore compatibility with assistive technologies to ensure you are meeting your target audience’s information processing needs. TV is as efficient as it is effective.

Represent 129
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Building Strategic Assumptions? Don’t Ignore These 7 Drivers of Change

Smarter With Gartner

A recent Gartner survey found that only 38% of organizations have a formal process for this type of trendspotting. Ignoring or devaluing non-technology trends will only result in gaps in the strategic planning process because your inputs are incomplete. Most use an ad hoc approach,” says Marty Resnick , VP Analyst, Gartner.

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How ‘Human’ Should Your AI Agent Be? In Short, Not Very

Salesforce

Thanks to natural language processing, the artificial intelligence (AI) agent understands, interprets, and generates human-sounding responses. The market for agents is expected to hit $47 billion by 2030, reflecting the demand for technologies that enhance efficiency and productivity, augment human potential, and take action autonomously.

UX 122