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Marketers fume as Google Ads’ customer service hits ‘all-time low’

Martech

Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. From incorrect account suspensions to sales calls “aggressively” pushing automation to confusion over the platform’s products, advertisers are exasperated by the lack of help from Google. They don’t respond to emails either.

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US Justice Department sues Google again, aims to dismantle its ad division

Search Engine Land

Google’s advertising business has drawn criticism for its market positioning, as it operates on multiple sides of the market, giving it unique insight and potential leverage. Google denies that it dominates the online advertising market and points to the market share of competitors like Facebook.

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Curb introduces one-stop advertising solution 

Martech

“Before CJC, advertisers lacked the capability to simultaneously run or synchronize mobile and TaxiTV ads,” Liz Tamam, Curb’s marketing and media director, told MarTech. Taxi apps and rideshare services are mobile-driven and offer sustained attention to ads when riders are in the vehicle. Why we care.

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Meta’s ad revenue is up 4.3% in Q1

Search Engine Land

Meta’s financial performance and growth provides important insights into the current state of the technology industry and the advertising market.

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Meta rolls out genAI features for advertisers

Martech

The company also announced Meta Verified for Businesses, a multi-tiered subscription service for businesses to help build credibility with customers. New genAI tools abound in the marketer’s toolbox. But how is the technology being used by marketers? Why we care.

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Current trends in marketing and data have deep roots

Martech

I dig up this old history — old by marketing technology standards anyway — because of my reaction to a presentation released last month by Winterberry Group, the management consultancy. That was around mid-March 2020. But let’s pause for a moment and look at digital natives; specifically, digital natives in B2B.

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Marketing leads other sectors in generative AI acceptance

Martech

While many consumers are skeptical about generative AI’s effect on society, they expect marketers to lead the way in pioneering the technology. Consumers are more comfortable seeing genAI magic take off in marketing than in any other sector, a new Gartner study finds. In customer service, the scales are tipped against genAI.

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