SaaStr

NOVEMBER 19, 2024

This is where customer success comes in. Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers. Most organizations lose around 10% of their revenue due to bad or poor customer experiences.

Customers 113

Customers Gaming Up-sell Service 113

Sales Pop!

NOVEMBER 30, 2024

As we march towards the end of 2024 and another selling year, we work to close deals and position ourselves for a strong start to 2025. While focusing on these two selling success factors, we need to also consider a broader and more all-encompassing topic – our markets. And how well can you sell and serve remotely?

Transportation 264

Transportation Real Estate Construction Government 264

ClickFunnels

JANUARY 30, 2022

The post The Top 5 Strategies To Sell Without Selling appeared first on ClickFunnels. So how can you convey the value of what you offer without the potential customers getting their guards up? This is where the “selling without selling” comes in. Instead, you should presell potential customers by: Providing value.

Sell 246

Sell Up-sell Networking Promote 246

Martech

OCTOBER 17, 2024

Practical discussions about marketing technology sometimes boil down to this: “How can we collect this data on our customers without them knowing about it?” If we told customers how much data we actually collect on them, they would probably be angry, feel betrayed and lose some trust in us. They’ll freak out, won’t they?

Trust 129

Trust Customers Real Estate Technology 129

Sales Gravy

OCTOBER 15, 2024

For example, instead of fearing customer reactions based on past experiences, sellers should prioritize addressing concerns promptly, reducing anxiety and maintaining customer trust. Value-Based Selling: One of the major challenges in sales is convincing prospects to see beyond the initial costs and focus on the long-term benefits.

Sell 97

Sell Pipeline Lead generation Networking 97

Partners in Excellence

NOVEMBER 18, 2024

Customer would prefer a rep-free buying experience! While there as been a certain amount of hand wringing and “how to we fix this” in the selling community, and with me and many of my peers, I can imagine the majority of sellers quietly cheering!!! It makes our jobs so much easier, the customer does most of the hard work!

Customers 127

Customers Sports Up-sell Start-ups 127

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. “I call it another product feature and just like other product features, it changes what your customer’s behavior is.

Price 113

Price Growth Objectives and Key Results Cross-sell 113

ClickFunnels

JULY 27, 2021

The post How To Effectively Promote A Product To Customers appeared first on ClickFunnels. If you’re wondering how you can promote a product to your existing customers, then you’re already on the path to success. Existing customers are 50% more likely to try your business’s new product. According to Semrush …. What do you say?

Promote 264

Promote Product Customers Launch 264

SaaStr

OCTOBER 25, 2024

For the subsequent ten years in software, we’ve optimized every little bit of how we sell it. But today, it’s different because the kinds of software we sell aren’t the same. In 2020, we transitioned from a physical selling universe to a virtual selling universe. It isn’t predictable. You pay an additional 2.5

Go To Market 132

Go To Market Quota GTM Price 132

Sales Pop!

AUGUST 8, 2022

Cannabis customers come in all shapes and sizes. However, regardless of their reasons for using cannabis, all customers expect a positive experience when patronizing a dispensary or online store. With that in mind, here are a few steps to create an unbeatable customer experience in your dispensary. Customer Support.

Customers 244

Customers Education Niche Price 244

Veloxy

FEBRUARY 22, 2022

When you’re engaging with buyers who expect a superior customer experience from the sales process (as most do and should), it often presents several challenges for the field sales warrior: How many hours a day should I invest in my sales technology stack without sacrificing customer satisfaction and engagement?

Sell 231

Sell Niche Referrals Sales 231

Martech

DECEMBER 26, 2024

Customer experience faced serious challenges during the pandemic. Customers want it all, and really theres no excuse for them not to get it. The key to customer success will be maintaining a strategy for covering all bases. This way, customers can choose how they want to learn more and buy. Now, theres no looking back.

Customers 128

Customers Government Healthcare Hospitality 128

Adaptive Business Services

OCTOBER 30, 2024

Mantra – a word or phrase that is repeated often or that expresses someone’s basic beliefs – The Britannica Dictionary – The following are the six simple business (selling) rules that I live by … You must be perceived as being different … It’s crowded out there. His answer … “I return phone calls.”

Sell 62

Sell Angle CRM Repeat business 62

Martech

AUGUST 26, 2024

And smooth our selling process — their buying process — to its digital best. But B2B companies have been experimenting for decades with lower cost methods to reduce selling expense. They’re using chatbots for top-of-funnel conversations, digital tools for custom price quotes, marketplaces for placing orders—the list goes on and on.

B2B 137

B2B X-functional Cross-sell B2C 137

Salesforce

NOVEMBER 19, 2024

But the competition is fierce, and you’re not sure how to attract customers. Enter competitive pricing. There are cases in which a business brings an entirely new product or service to the marketplace and is able to set prices as high as customers will tolerate. What you’ll learn: What is competitive pricing?

Price 52

Price Profit margin Territory Cross-sell 52

PandaDoc

MARCH 27, 2025

If youre looking to increase revenue without acquiring new customers, cross-selling is one of the best ways you can do that. Its all about offering complementary products or services so you can maximize every transactionall while improving the customer experience. What is cross-selling in sales? Lets dive in.

Cross-sell 52

Cross-sell Sell Customers Legal 52

RingDNA

MAY 16, 2025

The main difference between cross-selling and upselling is what you are offering. Upselling recommends a more advanced version of the same product, while cross-selling suggests a different product that complements the original one. Upselling is about moving a customer to a higher-tier option. Another key difference is timing.

Cross-sell 62

Cross-sell Sell X-functional CRM 62

Hubspot

AUGUST 20, 2024

I’d even go so far to say that offering too many choices to your customers is the quickest way to squash conversion rates and slow deal velocity down to a crawl. Helping Customers Overcome Choice Fatigue With the previous concepts in mind, let’s turn them toward your customers to help boost conversions and close sales.

Conversion 78

Conversion Customers Gambling B2C 78

Veloxy

JANUARY 7, 2025

This is the foundation of your sales management, outlining the progression from prospect to customer. A sales cycle is the process your sales team goes through in order to close a sale with a customer. Every stage reflects adistinct interaction level between your team and the customer. What is a Sales Cycle?

Objectives and Key Results 130

Objectives and Key Results Negotiate CRM Sales 130

Sales Pop!

OCTOBER 21, 2024

1) Take Advantage of Loyalty Programs and Special Offers Today, grocery stores are increasingly relying on loyalty programs to reward regular customers. Often, supermarkets will discount their own brands more heavily than name-brand alternatives, offering comparable quality at a fraction of the price.

Price 130

Price Sales Promote Up-sell 130

Martech

AUGUST 19, 2024

The cost-conscious decision-maker As with many other types of selling, some areas of tech appear to be a race to the bottom. There are always leaders who prioritize low prices over the value products provide. The churn for this persona is high because they are likely to switch to lower-priced providers.

B2B 125

B2B Contract Consult Price 125

Salesforce

MAY 2, 2025

Discounts, markdowns, and bundles can capture new customers, drive incremental sales and increase revenue in the short term. Let’s explore how and why promotional pricing works, how to use promotional tactics in your pricing strategy, and how to measure your campaign’s success.

Promote 52

Promote Price Profit margin Objectives and Key Results 52

PandaDoc

MAY 2, 2025

Your pricing and quoting strategy. Pricing isnt just a number you stick on a product or service. The structure and logic behind your pricing can nudge buyers toward larger deals, reinforce your value, and streamline the path to yes. Its a simple psychological lever: customers are motivated by value. Its a narrative.

Price 52

Price Drivers/motivators Legal Contract 52

Cerebral Selling

DECEMBER 5, 2024

We have a unique solution, leading technology, and an amazing, experienced team, but our customers still see us as a commodity! I was recently training the team at Salesforce and asked the reps how they typically communicate their value to customers. And if you sound the same as everyone else, your customers will think you’re the same.”

Pitch 130

Pitch Sales Retail Technology 130

Veloxy

FEBRUARY 12, 2025

Sales teams today spend 70% of their workday on non-selling activities a massive roadblock to hitting quotas. Sales Reps are swamped with 1,400 non-selling hours every year. Our customers tell me how our 360 degree customer view eliminates the need to switch between different platforms. Lets dive in.

Product 130

Product CRM Price Objectives and Key Results 130

Martech

NOVEMBER 27, 2024

Understanding where your customers fall within these pricing and buying trends will help your brand make the most of this prosperous season. Here’s the breakdown for top-selling and high-growth categories ahead of Black Friday. Top categories. Interest in AI agents. The numbers back this up.

Sports 130

Sports Retail Start-ups Up-sell 130

Hubspot

MARCH 12, 2025

SNAP Selling is designed to help you cut through the noise and make buying easier for prospects. Table of Contents What is SNAP selling? The 3 Decisions SNAP Selling Terms to Know How to Start SNAP Selling What is SNAP selling? Bonus: the whole approach is customer-first. What does SNAP Stand for anyway?

Sell 61

Sell Objectives and Key Results Pitch Sales 61

Understanding the Sales Force

MAY 18, 2025

When I wrote Baseline Selling in 2005, only 10% of all salespeople were following a sales process. Several sales methodologies, like SPIN Selling and The Challenger Sale are so difficult to execute because of their deep, probing questioning requirements that only salespeople with a Sales DNA of greater than 82 are capable of executing it.

Process 122

Process CRM Pipeline Sales 122

PandaDoc

MAY 12, 2025

Every brand knows that pricing plays a major factor in purchasing decisions. Price is one of the most visible parts of any offer, and getting it wrong can cost more than just a few sales. A poor pricing strategy erodes trust, damages positioning, and undermines long-term brand growth. So, whats actually going on?

Price 52

Price A/B testing Non-Profits Legal 52

ClickFunnels

JANUARY 30, 2022

The post 4 Proven Marketing Strategies For Selling A Product appeared first on ClickFunnels. What failed startups don’t have are enough customers.”. So the question is this: How can you get your product in front of your potential customers? You don’t want to attract just anyone, you want to attract your potential customers.

Product 221

Product Sell Promote Launch 221

SaaStr

MAY 2, 2025

So we had another 2025 Customer Success experience the other day. That theyve already tried to sell us multiple times. When we asked for the roadmap review the Customer Success exec said Oh just go see it on our webinar later this week. At a basic level, this is what happens when Customer Success becomes part of the sales org.

Customers 68

Customers Cross-sell Referrals Growth 68

ClickFunnels

OCTOBER 6, 2021

The post How To Sell Anything – A Practical Guide To Better Sales appeared first on ClickFunnels. Jordan Belfort and his blockbuster movie, The Wolf of Wallstreet, popularized the idea of being able to sell anything to anyone, a la “sell me this pen.”. Who is the target market that you’re selling to? Impossible, right?

Sell 214

Sell Up-sell Follow-up Sales 214

Partners in Excellence

APRIL 1, 2024

“Value” is a critical concept in everything we do, but particularly when we are engaging customers, hoping to present a solution they will buy. Yet too often, we and our customers misunderstand the elements around “value,” as a result, we fail to leverage value to it’s greatest impact.

Price 139

Price X-functional Presentation Represent 139

SaaStr

NOVEMBER 1, 2024

Because the earliest chance the customer has to churn is 12 months hence. Figure out who you sell to, and why, and offer the options each customer segment wants. And that includes pricing. Once you have a brand that customers trust, more will prepay annually. Because the customers won’t see value in time.

Contract 104

Contract Price Up-sell Trust 104

Understanding the Sales Force

JUNE 8, 2025

Everyone who uses Baseline Selling or another sales process believes in sales processes. They can do both by using the phone to prospect those prospects who are closest to the ideal customer profile. * When salespeople develop new opportunities, their selling incorporates historical rivalries. Some are there every week.

Sell 69

Sell Territory Gaming Follow-up 69

Salesforce

SEPTEMBER 10, 2024

Over the years, you’ve put a lot of money into your customer service centers. And that was a smart move, because white-glove customer service – for both B2B and B2C – is essential for consumer goods (CG) brands who want to build long-term, loyal relationships with customers. Customer service and profitability go hand in hand.

Service 69

Service Customers Cross-sell Contact 69

SaaStr

MAY 20, 2025

So in any interesting bit of convergent evolution, both Monday and HubSpot have now passed 250,000 customers. Both started SMB (Monday even more so), and Both have now gone more enterprise (Monday even more) But still with the vast majority of their customers SMB. Customer Base : ~258,000 customers across 135+ countries Revenue : $2.63

Customers 109

Customers Non-Profits Education Cross-sell 109