SaaStr

SEPTEMBER 15, 2019

As you begin to scale and add a sales team, you’ll encounter more and more drama with “bad” customers. These so called “bad” customers from a sales team perspective will include: Folks that share licenses that shouldn’t be. First, let’s assume the customer is actually in the wrong (somehow).

Contract 95

Contract Customers Legal Commission 95

ClickFunnels

AUGUST 22, 2022

Identify Your Dream Customer. The first step in any marketing plan is identifying your dream customer. Here are some questions to ask yourself as you try to identify your dream customer: Who is your ideal student? It’s also worth figuring out where your dream customer falls in terms of awareness. Here’s the gist.

Cold Call 242

Cold Call Cross-sell Clients Up-sell 242

Hubspot

NOVEMBER 11, 2020

Goodwill Industries International. Help Scout, makers of customer service software, uses a unique but minimalist design on its blog that we love -- it limits the use of copy and visuals and embraces negative space. Goodwill Industries International. Tesco Living. Innocent Drinks. Pixelgrade. charity:water. Help Scout.

Trust 101

Trust Follow-up User Experience Promote 101

Closing Bigger

JUNE 9, 2022

Higher Return On Investment: Can you show them how they will get a bigger return on their investment for the money they invest with your services, products, ideas and concepts? Look at how many of problems you can solve or goals your products or services can achieve for your clients.

B2B 98

B2B Sell Government Presentation 98

Lead Fuze

MAY 27, 2023

Moreover, nurturing client relationships through detailed buyer personas and customized solutions is crucial for success in the competitive landscape of marketing agencies. Step 1: Start building your marketing plan by identifying your target audience and the services you will offer.

Start-ups 40

Start-ups Niche Objectives and Key Results Price 40

Salesforce

JANUARY 8, 2024

AI is more than an ecommerce trend — it can make your teams more productive and your customers more satisfied. All this innovation will make it easier to keep up with other trends, meet customers’ high expectations, and stay flexible — no matter what comes next. 45% plan to prioritize gaining a more holistic view of their customers.

Angle 76

Angle Healthcare Technology Technology 76

SaaStr

FEBRUARY 14, 2021

You can have a platform with customers now, not in the year or two or longer it would take from scratch. For example, by buying Sendgrid for $2B+, Twilio was able to overnight also become the #1 email API service. And you can acquire team already with domain expertise in the space. Technical debt and integration issues.

Engineering 64

Engineering Start-ups Closing Service 64

Salesmate

JUNE 23, 2021

On the other hand, for the post transactional emails, the user is sent an email for the information or to help the customer with the details related to their purchase of product or service. It is not designed to earn more revenue but definitely to build strong relations with customers. . It is vital to earn customer loyalty.

Sales 52

Sales Entertainment Clients Trust 52

Salesforce

NOVEMBER 17, 2023

When a friend or colleague takes the time to tell you about a product or service, you probably listen. But how do you know if existing customers like your company enough to recommend it to their friends? But is NPS really the best way to measure customer loyalty? Some service leaders aren’t so sure.

Promote 59

Promote Referrals Service Follow-up 59

Closing Bigger

JUNE 9, 2022

Higher Return On Investment: Can you show them how they will get a bigger return on their investment for the money they invest with your services, products, ideas and concepts? IMPORTANT NOTE: Don’t present outcomes and solutions generically, use your one-on-one conversations and research to customize your value proposition. –

B2B 52

B2B Sell Government Advertising/ Marketing 52

Sales Pop!

MARCH 9, 2022

Monitoring market trends will allow you to make better plans and cater to changing demand while sustaining your existing customer base. It also enables you to identify new business models through market gaps that may make you pioneers of certain new products or services. Understanding of Customer Sentiment. Decision Making.

E-commerce 52

E-commerce Strategize Consult Campaign 52

A Sales Guy

MARCH 27, 2013

Net receivables is the amount of money owed to the company for it’s products and services by it’s customers. If what you sell affects your customers inventory, it’s important to understand this number and it’s relationship to total assets as well as inventory turn or inventory velocity. Next is goodwill.

Real Estate 107

Real Estate Represent Up-sell Service 107

Hubspot

APRIL 26, 2023

And even if you manage to convince a poor-fit prospect to buy, you're setting yourself up for an unhappy customer relationship and a potential hit to your reputation. Now you’ve created some goodwill, it’s a great time to request a referral. Imagine you sell online reputation management services to restaurants.

Prospecting 81

Prospecting Price Pipeline Negotiate 81

SaaStr

FEBRUARY 10, 2022

But we also strove to keep our community engaged, such as Neo4j’s “Graphs4Good” program, in which we focused a lot of energy and goodwill towards improving the world with connected data. And now, most recently, we have also offered a frictionless way to share our product, with our cloud’s perpetual free tier service.

Structured Query Language 92

Structured Query Language SQL Technology Technology 92

Sales Hacker

AUGUST 19, 2020

Could we satisfy our customers’ needs if it did? Choosing your words wisely can pay off in goodwill and positive feedback. Find prospects you can genuinely help and who have the resources to invest in your services or products. We modeled the many ways the pandemic could play out to better prepare and mitigate our risks.

Pipeline 128

Pipeline Lead generation Sales Follow-up 128

PandaDoc

DECEMBER 19, 2022

In this article, we share how leads, prospects, and customers form the backbone of an effective sales process, enabling sales teams to tackle fatigue and sometimes mundane work. You’ll also find a roster of valuable prospecting techniques and an in-depth look into what makes for a good prospective customer.

Prospecting 98

Prospecting B2B Objectives and Key Results Referrals 98

Martech

JANUARY 27, 2023

Search engines, social networks, tracking widgets and more have made it easy for even the most novice of two-bit marketing organizations to get the most direct form of customer insight — in the form of something akin to outright surveillance. Preventing businesses from trading on the goodwill of another business.

Government 140

Government Pharmaceutical Legal Healthcare 140

Hubspot

FEBRUARY 5, 2024

Lying If a customer asks a question, acknowledge the question and answer it. There is nothing wrong with upselling a customer if the more expensive option is truly the right fit for them. He insulted me and he tried to make us feel guilty about our cost-conscious buying criteria. question (not just once, but twice).

Commission 71

Commission Sales Price Trust 71

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. You know how hard it is to get new customers. Why Should You Care about Existing Customers?

CRM 96

CRM Technique Customers Campaign 96

Lead Fuze

JULY 12, 2023

However, many professionals hesitate to request referrals due to fear of rejection or damaging their relationship with existing customers. This blog post aims to dispel such fears by offering actionable strategies on when and how to approach customers for referrals. Need some inspiration?

Referrals 52

Referrals Contract Clients Trust 52

Sales Pop!

JANUARY 25, 2024

It’s a powerful tool to elevate your brand and position it right where it needs to be – in the hearts and minds of your customers. By publishing webinars and educational videos on their website, they’re showcasing their expertise and offering valuable resources to their customers.

Education 59

Education Real Estate Trust Engineering 59

Sales Pop!

MARCH 17, 2022

They’re not really about high percentages at all, though, but about hard-earned goodwill that can be carelessly squandered. And for each one, diligently craft customized four-step value propositions – the product/service proposed, what it does for the account, how the account benefits and how that benefit will be measured.

Clients 52

Clients CRM Pipeline Consult 52

ConversionXL

MARCH 11, 2020

Some 73% of Millennial workers are involved in B2B purchase decisions, and 85% of that group uses social media to research products and services for their companies. 83% of people discover new products or services on the platform, and 79% search for more information after seeing a post on Instagram. That’s a good thing.

B2B 113

B2B Education Promote Referrals 113

A Sales Guy

APRIL 10, 2017

They felt it was a better decision to drag a PAYING customer out of his seat and force him to miss his pre-confirmed flight because they didn’t want to spend more than a few hundred bucks to get him or anyone else to volunteer. The lost travel by disgusted customers, the hit to goodwill, etc. You listening United?

Legal 114

Legal Price Customers Process 114

Sales Hacker

AUGUST 5, 2021

Experts in selling internationally ask themselves the following three questions before they start speaking to customers in other cultures. How can I adapt to my customers’ culture? In brief, you may not need to adapt or change your business – your customers might not want you to. Localize as you globalize.

Sell 107

Sell Territory Negotiate E-commerce 107

Sales Hacker

FEBRUARY 1, 2021

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. When customers say: “ We are not getting the outcomes we expected ”. “ The final arbiter of value received must be the customer. It’s All About Value.

Customers 73

Customers Contract Cross-sell Account management 73

Sales Hacker

SEPTEMBER 14, 2020

The RFI will normally include questions such as the company’s history, current and future product or service offerings, functional capabilities, and sometimes prices. Is the RFP from an existing customer? As a result, there is a high probability your product or service will not be selected and your time and efforts will be wasted.

Non-Profits 92

Non-Profits Government Contact Price 92

SaaStr

JANUARY 12, 2022

On both SaaStr University and Twitter, we had 30+ founders, CEOs and execs share their top, tough learnings from losing one of their top customers. “For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. We all underresource customer success vs. sales.

Customers 121

Customers UX Closing Up-sell 121

SalesHandy

APRIL 20, 2021

Sales teams exist to help potential customers know the product better and clear their queries, so they can make an informed purchase decision. Leads can be picky in ways you cannot imagine — after all, they’re supposed to be your customers, and pay you, so they have every right to do so. Your services don’t meet our security standards.

Sales 75

Sales Price Follow-up B2B 75

Lead Fuze

AUGUST 29, 2023

It’s not just about uncovering potential customers; it’s also about developing those associations and transforming them into deals. That’s where life insurance leads come in – these are individuals who have shown interest in purchasing life insurance products or services.

Referrals 52

Referrals Lead generation CRM Networking 52

Hubspot

AUGUST 7, 2015

If your customers needed to reach you right this minute regarding a problem with a product or service they purchased, would they be able to? It may seem unreasonable to provide 24/7 access to your company for customer support, but as consumers experience more and more instant gratification, they come to expect it. Phone Number.

Customers 69

Customers Contact Presentation Service 69

Hubspot

APRIL 11, 2019

If you think you might be interested in using voice-activated smart devices to supplement your marketing strategy in 2019, consider using Alexa Skills , which allows brands to provide customers with the ability to interact with their products or services in a conversational way. To learn more, keep reading. Here’s how to get started.

E-commerce 77

E-commerce B2C Territory Finance 77

Hubspot

DECEMBER 15, 2016

It is much more cost effective to keep a customer than it is to find a new one. In fact, according to a report by Adobe , returning customers account for up to 40% of a company’s revenue. 6 Little Ways to Reward Your Customers This Holiday Season. Great customer service is about more than just solving your customer’s issue.

Customers 77

Customers Referrals Promote Price 77

Lead Fuze

SEPTEMBER 2, 2023

How do you convert casual browsers into loyal customers? It’s not just about generating leads; it’s about building relationships with potential customers over time. It’s about building relationships with potential customers or leads. The answer lies in mastering the art and science of lead nurturing.

Objectives and Key Results 52

Objectives and Key Results Non-Profits Trust Sales 52

Hubspot

MARCH 23, 2016

By requiring that products be returned for refund or exchange before a certain number of days pass, customers are likely to let the deadline pass without realizing. If you give seven days, or even thirty days, for customers to try out a purchase before returning it, there is a chance that a few will miss that deadline.

Product 48

Product Service Up-sell Start-ups 48

Lead Fuze

OCTOBER 22, 2021

Build trust with your introduction email by including links to articles or posts you’ve written, testimonials from other customers about how great their experience was working with you. It’ll save everyone time if you are certain of their needs rather than guessing at a customer’s expectations. Say thank you.

Contact 52

Contact Electrical Engineering Appointment Clients 52

Lead Fuze

JANUARY 9, 2024

Access to essential social services can spring from such equitable business practices—because when folks have what they need to thrive healthily, so does our planet. Firms leveraging sustainable practices recognize that fostering long-term relationships with both customers and Mother Nature beats quick profits any day of the week.

Non-Profits 52

Non-Profits Education Promote Growth 52