Remove customer-loyalty-statistics
article thumbnail

Customer Service Analytics: How to Make Sense of All Your Data

Salesforce

As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. These are real-world applications of today’s customer service analytics. But how do you get started?

Service 59
article thumbnail

Elevate customer loyalty in the hospitality sector through tailored experiences by Comarch

Search Engine Land

It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Ready to explore how personalized approaches can enhance customer loyalty in the hospitality sector?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Elevate customer loyalty in the hospitality sector through tailored experiences by Comarch

Martech

It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Ready to explore how personalized approaches can enhance customer loyalty in the hospitality sector?

article thumbnail

Invest in Customer Service Agents for Business Growth (and Beat The Great Resignation)

Salesforce

The need to elevate the status of customer service agents has never been more crucial. While many basic service requests can be handled by bots , artificial intelligence tools , or automation technologies , human interaction between customers and agents is necessary for complex problems. Watch the demo.

Service 98
article thumbnail

Sell and Forget Customer Service.

SalesBlog!

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” Do you currently have safeguards in place so that poor customer service never happens? Check out these customer service facts: 1.)

Service 52
article thumbnail

Insurers: Beyond Transactions, What’s Your People Policy?

Salesforce

The insurance industry is filled with potential, but companies remain stuck in old ways, leaving customers unhappy and disconnected. One in three customers switched providers last year, due to unsatisfactory insurance customer experiences. Let’s look at this through the lens of a typical customer. Let’s begin.

article thumbnail

Stop Looking for New Customers — Your Existing Ones Are a Gold Mine

Salesforce

Create experiences that boost customer retention and lower costs Keep shoppers coming back by reimagining your brand loyalty program. retailers and brands should focus on keeping existing customers loyal rather than on the increasingly costly acquisition of new customers. retailers in 2023.

Retail 98