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Thinking Is Mandatory

Partners in Excellence

.” Too often, they aren’t seeking to understand, but they simply want the answers, “Do this, then that……” Many times, they think it’s like the tests they may have taken in school, they are asking for the “right answer.” In the end, we forget, that for sales success, thinking is mandatory!

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Will the EU disrupt AI-powered customer support?

Martech

I doubt we’ll see mandatory availability of human-created content, but we might well see mandatory identification of AI-generated content. Any brand that thinks it’s time to shrink its human customer support staff because AI can cope with most incoming queries…maybe wait until 2028. If the E.U.

Customers 107
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Change, Do We Really Understand It?

Partners in Excellence

I’ve written about collaborative conversations and problem solving–how we help our customers think about and assess the performance of their business. Survival is not mandatory.” We want the customer to recognize and exploit a new opportunity, which mandates the use of our products and services.

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“We’re So Vain, We Probably Think It About Us….”

Partners in Excellence

We think our customer care about us–they obsess about our companies, our products, and how great we are. They had a mandatory 16 page presentation they had to present to every prospect. Sellers obsessed in understanding what our prospects and customers think about us, our companies, and our solutions.

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“Foreign Language” Training Must Be Mandatory For Sellers!!

Partners in Excellence

And when we don’t… Despite my struggles with speaking different languages, I think Foreign Language Training must be mandatory for every seller. The post “Foreign Language” Training Must Be Mandatory For Sellers!! ” “Sprichst du Englisch?” It takes a lot more time, and too often we fail.

Trust 76
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Skipping “Foundational Knowledge”

Partners in Excellence

They provide the basis for understanding these other things and for critical thinking about these issues. Contrary to what one might think, it’s not basic selling skills. Since we are trying to help our customers think about and commit to change, critical thinking and problem solving skills become mandatory.

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Selling In Tough Times….

Partners in Excellence

They will not respond to anything that is not mandatory or critical to their success today! Take some time and think: What changes are our customers compelled to make regardless of the economy and how does what we sell help them make those changes? “Tough times demand tougher selling!”

Sell 94