SaaStr

JULY 5, 2025

at IPO 1,432+ customers paying average of $1.75M annually 7,291 employees – from 650 at IPO 20%+ growth at massive scale, highly profitable Dominant market position : 80%+ market share in life sciences CRM This represents a 29.8% Because if they’re worthwhile, the customer will pay for them. net income, 111.5%

E-commerce 94

E-commerce Price Pharmaceutical CRM 94

Partners in Excellence

MAY 29, 2025

Laying groundwork on the durable revenue model, a key to this is continuing to build customer loyalty, satisfaction, and experience in their use of the products. But as any of these organizations knows, we want to create customers for life, we want to be the preferred choice for the next project. There are Transactional models.

Real Estate 77

Real Estate Healthcare GTM Construction 77

SaaStr

JUNE 20, 2025

These aren’t general-purpose tools — they’re laser-focused solutions targeting specific SaaS incumbents: Healthcare & Life Sciences : 14 companies in CB Insights’ AI 100 Disrupting: Epic, Cerner, Veeva Advantage: Domain-specific data and regulatory expertise Financial Services : AlphaSense ($1.4B

Government 115

Government Legal Engineering Growth 115

PandaDoc

MAY 2, 2025

Start with tiered and volume-based pricing that encourages bigger buys Tiered and volume-based pricing models work because they align your customers financial interests with your revenue goals. Its a simple psychological lever: customers are motivated by value. This tactic isnt just effective its proven.

Price 52

Price Drivers/motivators Legal Contract 52

Salesforce

JUNE 10, 2022

Without customer trust, what do you have? For healthcare businesses that manage sensitive personal data, the stakes are high — especially as they make major inroads to digital transformation and adopt healthcare ecommerce. Create easy-to-navigate digital customer experiences.

Trust 96

Trust Healthcare Pharmaceutical Appointment 96

PandaDoc

MARCH 25, 2025

You choose a price based on size, add any extras, and send your customers on their way. Transactional sales typically involve minimal customer relationship development and focus on brief, individual purchaseslike movie tickets or coffee. Objection handling: Customers may have concerns about pricing, competitors, or implementation.

Objectives and Key Results 52

Objectives and Key Results Contract Legal Sales 52

SaaStr

FEBRUARY 8, 2021

Some of my favorites: “When a customer sent a note that said, I know it’s free, but I think what your doing is amazing and I want to support you guys, so she paid us anyway.” “When on New Year’s Eve, customers kept sending us signed contracts.” 20% conversion. 20% conversion.

Hospitality 138

Hospitality Healthcare Contract Represent 138

PandaDoc

OCTOBER 5, 2021

Contract negotiation is essential for modern businesses, but it isn’t always easy. Let’s talk about contract negotiation in more depth. What is a contract negotiation? Contract negotiation is when two or more people discuss the current terms of a contract and come to a new, legally binding agreement.

Contract 52

Contract Negotiate Legal Government 52

Sales Hacker

SEPTEMBER 2, 2020

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. They do this by first identifying and focusing on the sales motions that are best for their product, team, and customer. Field sales are great for: Companies with large enterprise or government customers.

Inside sales 130

Inside sales Cold Call Contract Price 130

Salesforce

JANUARY 22, 2024

trillion in value to the global economy across all industries , including banking, retail, high tech, healthcare, and life sciences. It will affect vocations such as customer operations, marketing and sales, software engineering, and research and development. trillion and $4.4 People will now have time to, well, be people.

Healthcare 122

Healthcare X-functional Engineering Technology 122

Martech

DECEMBER 20, 2021

That’s when their VP of Customer success began researching chatbot technology to help solve this problem. “He As an added service to state entities who use the MyIR app, STCHealth fields phone calls from healthcare consumers trying to access their immunization records from the app. Answering a million questions.

Healthcare 116

Healthcare Government Technology Technology 116

Martech

MARCH 31, 2023

Jennifer Paaske runs customer success at Boomer Baby , an independent Medicare insurance agency. ’ Whereas if you have access to somebody, you hire them or contract out, they’re like, ‘Just send me the list and I’ll do everything else.'” Contracting niche experts for limited projects is another matter.

Contract 113

Contract Healthcare Commission Niche 113

SaaStr

DECEMBER 4, 2023

Churn increase due to greater scrutiny of costs Contract values declining More stakeholders involved in decision-making Capchase combined the study with their data set of thousands of SaaS companies and looked at what the best companies do to overcome these hurdles. The reality is you need to meet customers where they are.

Contract 112

Contract Price Healthcare Commission 112

Martech

MARCH 31, 2023

Jennifer Paaske runs customer success at Boomer Baby , an independent Medicare insurance agency. ’ Whereas if you have access to somebody, you hire them or contract out, they’re like, ‘Just send me the list and I’ll do everything else.'” Contracting niche experts for limited projects is another matter.

Contract 110

Contract Healthcare Commission Niche 110

Martech

APRIL 22, 2025

Suddenly, your customers wanted totally different things through completely different channels. Channel flexibility : When new channels emerge, will integration be straightforward or require months of custom development? Last quarter, I sat with a healthcare CMO reviewing their team bandwidth. You had a digital strategy, right?

Healthcare 70

Healthcare Retail Clients Manufacturing 70

Sales Hacker

APRIL 10, 2018

How to map your GTM strategy to different customer segments. Vertical markets such as Healthcare, MarTech etc. How to Segment B2B Your Customers. B2B segments in focus: Enterprise/Company wide – selling a platform (CRM/ERP) using multi-year contracts. GTM Approaches as a function of Annual Contract Value.

Go To Market 94

Go To Market GTM X-functional Territory 94

Martech

FEBRUARY 24, 2022

Target customers. Key customers include Cardinal Web Solutions, Einstein Industries, Molina Healthcare, Slamdot, West Dermatology and Workshop Digital. Provides a real-time view of the customer journey to have smarter customer conversations. Target customers. Product overview. CallSource. Product overview.

E-commerce 98

E-commerce Healthcare Real Estate Appointment 98

Martech

JANUARY 13, 2022

Marketo, which Abobe renamed Adobe Marketo Engage, primarily serves SMB to enterprise-level B2B marketers and some B2C considered-purchase marketers in a variety of industries, including technology, business services, healthcare, financial services, education, manufacturing, and telco. Dynamic interactions with customers on a website.

E-commerce 127

E-commerce Tradeshows CRM Campaign 127

Martech

MAY 17, 2023

Heavily regulated industries such as financial services or healthcare have mandatory data retention periods (sometimes as long as seven years!). This could be based on several factors, such as the end of a contract, the completion of a project or the end of a fiscal year.

Contract 103

Contract Healthcare Negotiate Clients 103

Salesforce

MARCH 3, 2025

This includes everything from securing approvals and ensuring every contract is compliant. Deal desks are essential in industries with complex sales cycles , custom solutions, or strict regulatory requirements. This includes setting prices, drafting custom contracts, and keeping service delivery on track.

Legal 59

Legal Contract Finance Non-Profits 59

Salesforce

MARCH 9, 2022

billion , in total contract value, on cloud computing services. In simple terms, this means healthcare, law enforcement, financial, and (some) defense data. Many state and local governments must follow federal laws for protecting law enforcement, healthcare, and educational data, as well. has been government cybersecurity.

Government 96

Government Technology Technology Healthcare 96

Hubspot

DECEMBER 12, 2019

Contractors (and freelancers) are self-employed workers who are contracted out by companies to provide services. Or, you might focus on a niche marketing process, such as defining target audiences, customer acquisition , or brand awareness. Healthcare Consulting. They can be self-employed or employed by a consulting firm.

Consult 96

Consult Healthcare Niche Management Consulting 96

SaaStr

JANUARY 21, 2020

It’s an SMB SaaS company in the healthcare technology vertical. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. I used to think that I could go into healthcare and pull a med device rep who was selling million dollar towers on a six-month sales cycle. Call the tougher customers first.

Quota 132

Quota Sales Territory Healthcare 132

SaaStr

APRIL 3, 2024

How about bringing more value to customers in a much shorter time frame? Or supporting customers by enabling GenAI? Most of PagerDuty’s customers are Enterprises, and they’re in varying places on the continuum in their journey of adopting GenAI. How do I leverage GenAI in my operations to become more efficient?

Healthcare 119

Healthcare Trust Drivers/motivators Start-ups 119

Search Engine Land

JANUARY 6, 2023

Google Confirms Layoffs Of Contract Employees. 2009: Google released “a substantial number” of its contract and temporary employees, but the exact number wasn’t known. an open mobile widget development platform for third parties, and a redesigned mobile WAP homepage that emphasized personalization and customization.

Sports 114

Sports Gambling Manufacturing Launch 114

Highspot

FEBRUARY 20, 2025

A solid curriculum empowers: Sales to confidently build relationships, handle objections, meet customer expectations, and close deals faster. Marketing to connect what your product does to how it solves customer problems with compelling promotions and campaigns. Customer support to address customer queries and ensure adoption.

Product 52

Product GTM Objectives and Key Results Cross-sell 52

Capterra Sales & Marketing Software

MAY 10, 2021

Regardless of the industry of operation—be it healthcare, education, or hospitality—your business should aim to have strong audience engagement. These tools are more effective than traditional print ads in attracting customers’ attention and increasing engagement. The first costs $40 per screen per month on a 36-month contract.

Contract 100

Contract Hospitality Healthcare Presentation 100

Salesforce

DECEMBER 18, 2023

You might even jeopardize the safety of your employees, contractors , and customers. With the best field service management software with AI and the right outcome-based service contracts, you’re set up for successful asset service management. Remember: happy customers are more likely to be loyal to your business.

Service 59

Service Contract Manufacturing Objectives and Key Results 59

Sales Hacker

FEBRUARY 7, 2018

However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. What is new in today’s B2B software world is that products sold against an OpEx (SaaS) model experience an exponential growth due to a variety of factors; An increase in Online Spend – B2B customers are increasing their online spend.

Growth 100

Growth GTM SQL Strategic partnership 100

Hubspot

OCTOBER 11, 2019

For those whose income depends on their ability to sign clients or sell products that don’t yet have a strong customer base, earnings can fluctuate greatly during a slow month or off-season. As a freelancer, you provide contract services to as many companies and clients as you would like to take on. Contractor. Develop processes.

Contract 94

Contract Real Estate Clients Legal 94

Hubspot

OCTOBER 10, 2017

Use that to your advantage, and send them a customized video. Contract” : Hurts close rates by 7%. Half of revenue is influenced by social selling in 14 common industries, including computer software, healthcare, and marketing and advertising. After a positive experience, 83% of customers would be happy to provide a referral.

Sell 101

Sell Referrals Sales Healthcare 101

PandaDoc

SEPTEMBER 4, 2024

First, document management is streamlined: proposals, quotes, contracts, and invoices are generated more accurately and in less time. Second, as the most time-consuming manual tasks are automated, team members get more hours to focus on their key objective — closing deals and enhancing customer relationship management.

E-commerce 52

E-commerce Legal Contract Sales 52

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey.

Customers 63

Customers Price Contract Objectives and Key Results 63

SaaStr

NOVEMBER 26, 2019

The company’s customers include Etsy, K-Swiss, Toyota, Yelp and Facebook among others. Its customer base spans over 14,000 customers in over 100 countries. We had custom CRM apps for the Weight Watchers group, scheduling systems for optical chains, inventory management for car dealers. sales team.

Inside sales 116

Inside sales Sales Up-sell Pipeline 116

Lead Fuze

JULY 19, 2021

While New Business and Upsell will vary by company, Renewal velocity should be the value of the contract term. If you store the contract term in your CRM, you can build your velocity reports for each type of deal length. One of our customers built a top-of-funnel SLA based on lead velocity. 4 Market Segments. 5 Lead Source.

Pipeline 59

Pipeline Contract Launch Healthcare 59

Hubspot

AUGUST 14, 2023

For instance, let‘s say you’re selling to a hospital, but your customer logo slide doesn't have any hospitals on it. And when you finally reach that slide, you race through the talking points — hoping that they won't ask you about healthcare references. If you do that, you'll create an unnecessary value leak.

Closing 90

Closing Hospitality Negotiate Price 90

PandaDoc

NOVEMBER 2, 2023

Much like a chameleon changes colors to blend in diverse terrains, sales order automation (SOA) solutions fit different platforms, equipping businesses with more customer-centered services. Key takeaways SOA solutions can help automate repetitive tasks, enhance customer interactions, minimize errors, and boost overall productivity.

Customers 52

Customers B2C E-commerce CRM 52