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The ethics of AI-powered marketing technology

Martech

Marketers have long used technology and data to target their audiences effectively. Additional upcoming OpenAI and Repustate-based capabilities will minimize manual care tasks, provide targeted, high-quality copy suggestions to prioritize high-impact creative and strategic work and unlock nuanced understanding of social conversation.

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Collaborative Conversations, How Do We Have Them?

Partners in Excellence

Collaborative conversations are at the core of about everything we achieve in business. They are the core of great coaching conversations. They are the foundation of high impact conversations with our customers. What do we have to do to conduct high impact, collaborative conversations?

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Do Your Sellers Know How To Converse With Your Customers?

Partners in Excellence

We aren’t engaging them in conversations about what they care about and how they communicate with others in their organizations–the language of their business, and how they speak/work with each other. Our sellers are ill prepared to engage customers in high impact conversations. We changed the language.

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The latest AI-powered marketing tech releases

Martech

Microsoft’s big mistake was thinking advanced new technology could beat Google’s true advantage in this area: Money. CallMiner added an in-platform conversational assistance help bot, omnichannel AI-based contact summarization, and more. Confused yet? In 2021, Big G paid $26.3

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The Inefficiency Of Human Interaction

Partners in Excellence

We come into conversations with our own biases, hopes, dreams, beliefs, values, fears, experiences, points of view, and goals. And each person in a conversation brings these factors into the conversation… As conversations progress, things change. Technology enables us to become enormously efficient.

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Human Interaction Is Not Designed For Efficiency

Partners in Excellence

For decades, technology continues to offer ways to improve our efficiency (and every once in a while, our effectiveness–but that’s a separate post). In addition to technology, we revise and redesign our processes to make us more efficient. We seek to replace human interaction with technology interacting with humans.

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Google SGE impact by industry and emerging features

Search Engine Land

Google’s Search Generative Experience (SGE) is having an “extreme” impact on healthcare queries and a high impact on ecommerce, B2B tech, insurance and education. So understanding the new “intent” and ”conversational” landscape of search will be mission-critical for success, according to BrightEdge.