SaaStr

JULY 5, 2025

Started as “Salesforce for Pharma” in 2007, now the essential technology backbone for companies bringing medicine to market. Deep Customer Relationships : With customers paying “$20+ million a year,” vertical specialization enables enterprise partnerships horizontal players can’t penetrate 4.

E-commerce 95

E-commerce Price Pharmaceutical CRM 95

Hubspot

JULY 22, 2024

Think about who your best customers are (or who you’ve had the most success calling in the past) and look for common attributes. For example, maybe your verticals are hospitality and retail. Search “General manager” with the “Hospitality” filter. Voila — a list of potential customers. Research each prospect.

Cold Call 78

Cold Call Hospitality Objectives and Key Results Follow-up 78

Highspot

JUNE 17, 2025

Key Takeaways Best-in-class AI sales assistant software helps sales managers and their teams tackle time-consuming, routine tasks and enhance customer interactions. In short, the newer type of sales technology acts as a virtual assistant that streamlines workflows so sales reps can maximize their time and close more deals.

Sell 52

Sell Objectives and Key Results GTM Hospitality 52

Martech

FEBRUARY 7, 2025

If that’s not marketing technology in action, I don’t know what is. Whether you’re a Burger King fan or not, the Whopper Detour was a brilliant example of creatively using technology in marketing. My career has taken me to companies in higher education, B2B SaaS and hospitality. I still think about it today.

Contract 108

Contract Non-Profits Hospitality Negotiate 108

Salesforce

NOVEMBER 11, 2024

But the right technology, like an artificial intelligence (AI) assistant, or agent, for small business, can make a world of difference. Imagine having a digital partner that keeps your tasks on track, boosts your customer service, and makes daily operations smoother. It’s like having a customer service rep who’s always available!

Real Estate 105

Real Estate CRM Hospitality Retail 105

SaaStr

FEBRUARY 3, 2025

What you actually need: Your existing customer base is literally pulling you upmarket. Enterprise buyers: Need predictability in pricing Want to buy solutions, not features Require modularity and customization Have completely different procurement processes The key is to repackage your components into enterprise-ready solutions.

Hospitality 109

Hospitality Price Manufacturing Engineering 109

Martech

DECEMBER 26, 2024

Customer experience faced serious challenges during the pandemic. Customers want it all, and really theres no excuse for them not to get it. The key to customer success will be maintaining a strategy for covering all bases. This way, customers can choose how they want to learn more and buy. Now, theres no looking back.

Customers 125

Customers Government Healthcare Hospitality 125

Salesforce

OCTOBER 29, 2024

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. This was a huge shock — but as my company’s VP of global technical support, I quickly saw an opportunity to improve our technology. Customer experience.

Service 69

Service Customers X-functional Pharmaceutical 69

Highspot

JULY 15, 2025

You need the right tools to meet customers where they are. You can rely on AI-powered technology to tailor outreach and guide next steps, as you move leads from discovery to closed-won. Technology buying behaviors are changing fast, and we see it every day. The key to omnichannel sales success is high-quality customer data.

Healthcare 52

Healthcare Customers GTM Hospitality 52

Martech

NOVEMBER 7, 2024

Indeed, Stouse likes to collapse it into the more general concept of customer experience. ” The roots are in software After several conversations, we were left in no doubt that PLG plays best in the technology space and specifically in the SaaS space. . Of course, it’s rarely found in that pure form.

GTM 121

GTM Growth Product Hospitality 121

Martech

MARCH 20, 2025

Dig deeper: Are your CX metrics hurting your customer experience? Dig deeper: How to augment market research and glean customer insights with AI Designing better surveys: How to ask the right questions This isnt only true of predicting behaviors. On a scale from 1 to 10, how important is a hospitals technology to you?

Hospitality 106

Hospitality Customers Technology Technology 106

Salesforce

MAY 12, 2025

Imagine a world where your business resolves customer issues before they even arise. Customers expect more than just reactive support; they crave anticipation and personalized attention. Around 73% of customers expect companies to understand their unique needs , and expectations are only growing. Sounds futuristic?

Service 75

Service CRM Hospitality Appointment 75

Hubspot

MARCH 14, 2025

Another survey found that 79% of corporate strategies think technologies (including AI) will be critical to their success over the next two years. Other popular use cases for AI across different industries include: Customer service teams using chatbots and virtual assistants to handle routine and repetitive customer inquiries.

Legal 36

Legal Construction Appointment Healthcare 36

Salesforce

MARCH 7, 2025

With over 60 million visits a year, customers rely on it for everything from troubleshooting to developer support. Salesforce saw an opportunity to enhance the customer experience by integrating AI into customer success. Today, AI plays a critical role in transforming key customer success metrics for CX leaders.

Customers 59

Customers Hospitality Promote Service 59

Salesforce

APRIL 15, 2025

Within all of these, theres a growing demand for more HLS personalization: trust-centered customer and patient experiences that not only meet individual needs but also proactively improve health outcomes. These AI agents can provide personalized, real-time interactions and support, enhancing the overall customer experience.

Pharmaceutical 59

Pharmaceutical Healthcare Hospitality Appointment 59

Martech

NOVEMBER 28, 2023

Personalization plays a crucial role in various industries, particularly in hospitality. It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Let’s delve into this captivating domain.

Hospitality 110

Hospitality Customers Entertainment Campaign 110

Sales Pop!

SEPTEMBER 6, 2023

Insights from Marissa Freeman, CMO of Union Square Hospitality Group In the realm of business, the art of creating indelible impressions transcends transactions—it’s about shaping perceptions, fostering connections, and embodying values.

Hospitality 162

Hospitality Customers B2C Technology 162

Search Engine Land

NOVEMBER 28, 2023

Personalization plays a crucial role in various industries, particularly in hospitality. It empowers businesses to customize experiences and services based on individual customer needs and preferences, ultimately leading to heightened satisfaction and loyalty. Let’s delve into this captivating domain.

Hospitality 86

Hospitality Customers Entertainment Campaign 86

Sales Pop!

FEBRUARY 6, 2025

With the rise of sales enablement technologies and changing consumer behaviors, it’s no longer a question of if, but when, cruise lines will adopt Customer Relationship Management (CRM) solutions. Customer Retention: Loyalty is the lifeblood of the cruise industry.

CRM 257

CRM Hospitality Customer Relationship Management Technology 257

Martech

APRIL 15, 2024

What will customers remember after they have experienced your website, product, service or people? A tremendous amount of investment and resources are being focused on integrating AI into the customer experience , from automating responses to comments on social media to improving the call center experience. Mission accomplished.

Customers 134

Customers Hospitality Technology Technology 134

Martech

APRIL 12, 2024

The current business environment — increasingly omnichannel but with a heavy reliance on digital — requires successful marketers to capture, analyze and leverage data to deliver timely personalized interactions across every customer touchpoint. Fully 75% of global 100 organizations say CX is a top priority, according to Forrester Research.

Customers 118

Customers B2C Healthcare Retail 118

Veloxy

SEPTEMBER 29, 2021

With Salesforce Automation, you could realize the following benefits daily : gives teams a shared view of customer data. With Salesforce Automation, you could realize the following benefits daily : gives teams a shared view of customer data. Does skimming the surface of customers’ information grant any worthwhile insights?

Territory 342

Territory Represent Sales Lead generation 342

Martech

JANUARY 20, 2022

“Lots of marketers have adopted agile practices and tried to transform how they go to market in terms of customer journeys,” said Tom Hannigan, Global Practice Lead for precision marketing platform HCL Unica, at our MarTech conference. Everybody has one of these customer journey maps,” Hannigan said. Source: Tom Hannigan.

Customers 130

Customers Hospitality Repeat business Clients 130

Martech

JULY 13, 2022

Despite marketers’ pandemic-driven focus on customer satisfaction, less than 35% of consumers are completely satisfied with their brand relationships, according to the 2022 Brand Relationship Design report from digital product, marketing and brand innovation firm R/GA. When the pandemic hit, customer satisfaction became the No.

Hospitality 108

Hospitality Customers Drivers/motivators Retail 108

Martech

DECEMBER 8, 2022

Outside of the food and hospitality industry, it can be a real struggle for businesses to get positive reviews. Ask happy customers for reviews. Tip the review balance back in your favor by getting those happy customers to be your online advocates. This should lead the customer right to your Yelp listing. The ‘tip’ trick.

Customers 116

Customers Hospitality Follow-up Service 116

Tibor Shanto

DECEMBER 6, 2021

His executive leadership, sales, and technology experience includes 17 years in Fortune 500 companies, and more than 20 years in middle market, small, and early stage firms. . Rick consults with executives, investors and boards of B2B technology, SaaS and technology enabled firms, as well as financial and professional services companies.

Healthcare 144

Healthcare Hospitality Management Consulting Manufacturing 144

Martech

JUNE 13, 2023

The company refreshes the menu and customer experience with new limited-time offers (LTOs) and drive-thru ordering for guests. Behind all these changes is a close connection with customers supported by measurement and analytics tools. A positive change in any of these areas will get customers to return.

Customers 110

Customers Hospitality Promote Meeting 110

ConversionXL

AUGUST 24, 2015

But how can we use it to retain more customers? Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. Acquiring new customers is expensive. So, reducing customer churn can greatly impact your company’s financial health.

Customers 134

Customers Non-Profits Drivers/motivators Gaming 134

Martech

OCTOBER 31, 2023

The organization is blocking the email Some organizations, like hospitals and utility companies, have email security systems that open and scan all emails before they are delivered to the recipient. In addition to ruining your open rate statistics, these systems can prevent crucial messages from reaching your customers.

Customers 118

Customers Hospitality Contact Click Through Rate 118

Score More Sales

SEPTEMBER 27, 2013

Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. Go to a restaurant for the first time in hopes of having a high value customer experience – it is rare. Also, in their study, customer expectations were exceeded only 16% of the time.

Customers 101

Customers Hospitality Retail Account management 101

Martech

JUNE 23, 2022

Xanterra Travel Company owns an extremely unique and diverse collection of travel and hospitality brands that all share a common mission — to provide travelers with unforgettable experiences. Five years ago he found himself faced with the task of unifying customer identities across multiple brands and experiences.

Territory 106

Territory Customers Hospitality Cross-sell 106

Pointclear

SEPTEMBER 29, 2015

This is the question I posed: According to a report by SiriusDecisions, 2015 State of Account-Based Marketing (ABM), more than 60 percent of companies plan to invest in technology for ABM to better align sales and marketing over the next twelve months. Registered * Hospitals. Community ** Hospitals. Total Number of all U.S.

Lead generation 95

Lead generation Hospitality Non-Profits Government 95

Salesforce

AUGUST 24, 2021

The patient experience in healthcare has been permanently altered by the pandemic , and healthcare providers and health plans alike are finally prioritizing a friendly, customer-focused experience. . Read The Customer Experience in Health Care report. The brick-and-mortar hospital isn’t going anywhere, but it needs a digital face.

Healthcare 98

Healthcare Hospitality Appointment Technology 98

Heinz Marketing

FEBRUARY 15, 2023

Staying up-to-date with technology: The healthcare sector is rapidly evolving, and CMOs must stay up-to-date with the latest technologies and trends to remain relevant and competitive. CMOs must find ways to stay ahead of the curve and embrace new technologies to remain relevant and competitive.

Healthcare 110

Healthcare Hospitality Appointment B2B 110

Engage Selling

APRIL 3, 2017

Chris and I are working on an interesting project helping a client provide transformation technology to the hospitality industry. We recently spent a week in Japan, a country known for their hospitality. Our week abroad has provided us insights about where … Read More »

Hospitality 69

Hospitality Customers Clients Technology 69

Martech

JUNE 7, 2022

Combining the Wix platform with HotelRunner’s technology will enable hotels to design and manage websites, as well as their properties, guests, bookings, and sales channels, all from one platform. For this new iteration, it has partnered with HotelRunner, an online sales and management platform for hotels. What it does.

Hospitality 121

Hospitality Strategize Launch Promote 121

Sales Pop!

JANUARY 5, 2023

They interact with customers, build real connections, and exhibit certain vital character traits. When salespeople and their customers win together, salespeople earn recommendations, which are today’s currency of a networked society. Patience —the salesperson is patient and not “pushing” the customer to close.

Pipeline 231

Pipeline CRM Intrinsic Networking 231