Partners in Excellence

FEBRUARY 12, 2024

We have presentations focusing on us, our products, our companies and how great we are. Somehow, our customers are lost in the process. Our customers often, focus on these issues for the very same reason. But all this doesn’t necessarily address the biggest roadblocks to our customers’ abilities to move forward.

Customers 117

Customers Negotiate Pitch Trust 117

Partners in Excellence

APRIL 2, 2024

But, as we work in organizations and work with our customers, sometimes this can be the source of a giant disconnect. We know what questions we need the customer to answer to qualify the deal, we know how to present the capabilities of our products, how to handle objections, how to move to close.

Customers 118

Customers Closing Presentation Product 118

Partners in Excellence

OCTOBER 9, 2023

It was such a fun conversation, we focused on how we increase our effectiveness and impact through deeper understanding of our customers/prospects. What was fascinating in the conversation how the students were connecting the dots between, a deeper understanding or the customer roles, their challenges and how they feel about them.

Customers 112

Customers Prospecting Clients Up-sell 112

Women Sales Pros

JULY 12, 2019

When I say sales presentation, I don’t just mean any sales presentation. Perhaps retaining your largest customer depends on your ability to convey why your customer should remain loyal to you against a sea of competitors. The presentation ends with everyone just wandering off or signing off. This is the big one.

Presentation 112

Presentation Strategize Sales Consult 112

Martech

JANUARY 30, 2024

Artificial intelligence (AI) has emerged as a game-changing force for revolutionizing customer experience (CX). This article explores how leading companies leverage AI across three key areas — clear messaging, frictionless interactions and tailored experiences — to shape customer experience.

Customers 131

Customers Price Contact Campaign 131

Heinz Marketing

SEPTEMBER 5, 2023

You’ve triumphantly sealed the deal in a B2B transaction and warmly welcomed a fresh face into your customer base. A well-crafted post-sale customer marketing plan is vital to constructing solid customer relationships, minimizing attrition, and extracting maximum lifetime value from your clientele.

Customers 119

Customers Construction Consult Gaming 119

Martech

APRIL 15, 2024

What will customers remember after they have experienced your website, product, service or people? A tremendous amount of investment and resources are being focused on integrating AI into the customer experience , from automating responses to comments on social media to improving the call center experience. Mission accomplished.

Customers 113

Customers Hospitality Technology Technology 113

Martech

OCTOBER 11, 2023

Converting new customers is a lot more expensive than the cost of retention. So, understanding customer intent to drive retention and loyalty is necessary for marketers looking to nurture relationships through email, SMS, chat, and paid and organic messaging tactics. Click here to view more MarTech webinars.

Customers 99

Customers Presentation Service B2B 99

Martech

APRIL 11, 2023

At the heart of marketing technology, customer data platforms offer marketers and advertisers a powerhouse of capabilities to drive relevant, personalized customer experiences. And at the heart of the CDP lies the data that fuels customer insights. Click here to view more MarTech webinars.

Customers 86

Customers Technology Technology Presentation 86

SaaStr

APRIL 10, 2020

Try and get that one more customer in the door. As a startup, there are few things more important than Being Present: Your customers need to believe. At your (now digital) customer event. But ultimately it’s your customers that beget you more customers. Do 20 Zooms a week with customers.

Presentation 124

Presentation Growth Follow-up Engineering 124

Partners in Excellence

JANUARY 22, 2024

Sometimes, I feel like a broken record talking about Customer and Business Acumen. When I talk to leaders about their GTM strategies, the focus is on products and presenting the capabilities of products. Yet these same leaders complain about the ability to connect to prospects and customers.

Customers 106

Customers GTM Trust Up-sell 106

Lead Fuze

AUGUST 19, 2021

How to Do a Good Sales Presentation. Let’s face it, we all need to know how to do a good sales presentation. Even if we’ve been “in the game” for a long time, selling the same products — our presentations can get stale after a while. That’s the crux of how sales presentations work , right?

Presentation 98

Presentation Cross-sell Sales Clients 98

Martech

MAY 6, 2024

Personalization is at the forefront; it’s an expectation for customers and has become one of the most powerful tools in the marketer’s arsenal. At the same time, customers are increasingly concerned about the what, why, and how of their data. Ultimately, this lets marketers deliver a far superior experience to their customers.

Customers 104

Customers Trust Closing Campaign 104

Search Engine Land

FEBRUARY 21, 2024

To effectively reach and engage customers, businesses must adopt a multichannel marketing approach, leveraging various online and offline channels based on customer preferences. However, to ensure a consistent brand experience across these channels, it’s crucial to integrate SEO into the multichannel customer journey.

Customers 113

Customers A/B testing Strategize User Experience 113

Martech

MARCH 14, 2024

The launch of OpenAI’s text-to-video tool Sora highlights a broader AI problem that too many marketers ignore: With so much AI-generated content out there, customers don’t know what’s authentic. Consider these ways customers often react at different touchpoints when AI is involved. Do customers have control over how their data is used?

Trust 103

Trust Customers Healthcare Service 103

Partners in Excellence

MARCH 10, 2020

As we face disruption both through the Covid-19 virus and it’s impact on society and business, our customers are facing problems and challenges. Some may be new, most probably aren’t but the current challenges make them more visible and more urgent to address.

Presentation 107

Presentation Price Sell Customers 107

Partners in Excellence

DECEMBER 21, 2023

The conversation got me thinking about the issue: “Our customers desperately need help, but do we want to be helpful, do we know how to be helpful? I won’t bother revisiting all the data we see reinforcing the struggle customers experience in committing to and managing a change process. You already know that.

Customers 118

Customers Quota Up-sell Conversion 118

SalesBlog!

NOVEMBER 18, 2021

Virtual sales presentations, or webinars, have become critical to today’s sales success. You need to be able to give a convincing mobile presentation that you can finalize online to be competitive. Mobile presentations are fast becoming just as critical. Can you present your product using the latest mobile tools?

Presentation 52

Presentation Sales Contract Clients 52

Hubspot

DECEMBER 7, 2020

I can distinctly remember being extremely excited to attend a presentation from a speaker whose book I had read and loved in class. This is true regardless of the marketing medium, from advertisements to presentations. Therefore, creating interactive presentations means using strategies that will capture and hold audience attention.

Presentation 97

Presentation Sports Follow-up Meeting 97

SaaStr

OCTOBER 16, 2020

We’ve talked quite a bit on SaaStr about Customer Success, and there’s a very specific reason for it. Customer Success can feel like a cost center in Year 1 (and indeed, it is), but by about 18 months out after your first 10 paying customers … it will be your largest profit center. Solve the customer problem.

Presentation 121

Presentation E-commerce Non-Profits B2C 121

Spiro Technologies

MAY 2, 2024

Expanding to the licensing and distribution model provided Aster Brands substantial growth while also presenting new obstacles in sales, marketing, and customer communication. CEO Jake Manthei says, “the biggest part of our company is the customer engagement team. We work really hard to make our customers’ phones ring.

Manufacturing 59

Manufacturing Customers Territory CRM 59

Search Engine Land

NOVEMBER 1, 2022

Brands and marketers research to figure out their ideal customers’ pain points, questions, and information needs about their industry, products, or services. Over time, as the prospective customer engages with the brand, reads its content, and interacts with it, their trust and affinity with the brand will grow.

Presentation 91

Presentation Real Estate Trust Cold Call 91

Hubspot

NOVEMBER 3, 2020

Two years ago, I was asked to give a presentation about my HubSpot article on emotional marketing. However, leading up to the event, I felt the full responsibility of not only delivering a good presentation but also teaching the audience valuable , actionable information — and that was very intimidating. Glad you asked.

Presentation 101

Presentation Entertainment Education Clients 101

Gong.io

NOVEMBER 1, 2021

It’s arguably the best sales presentation of all time, the GOAT if you will. It’s textbook for presentations, specifically ones that are sales in nature. As you watch this Steve Jobs keynote (dare I say, Masterclass), be on the lookout for these 9 sales presentation lessons. Sales Presentation Lesson #1: Demolish the status quo.

Presentation 71

Presentation Pitch Sales X-functional 71

Partners in Excellence

FEBRUARY 28, 2024

The commonality between the two of us is the obsession around helping customers solve complex problems and create great value. My obsession to provide Customer Value Written by Christian Maure r Dave, thank you very much for picking up the challenge. That’s how my obsession to provide customer value was borne.

Customers 109

Customers Contract Consult Electrical Engineering 109

Search Engine Land

APRIL 11, 2023

At the heart of marketing technology, customer data platforms offer marketers and advertisers a powerhouse of capabilities to drive relevant, personalized customer experiences. And at the heart of the CDP lies the data that fuels customer insights. Click here to view more Search Engine Land webinars.

Customers 92

Customers Engineering Technology Technology 92

Martech

MARCH 13, 2024

Surveys and focus groups are the go-to methods for gathering customer insights to drive marketing strategy. Today, AI-powered tools like data mining and sentiment analysis offer a powerful way to augment and improve customer research. As a result, the survey findings often mismatch with actual customer behavior and preferences.

Drivers/motivators 105

Drivers/motivators Customers Technique Engineering 105

Search Engine Land

OCTOBER 11, 2023

Converting new customers is a lot more expensive than the cost of retention. So, understanding customer intent to drive retention and loyalty is necessary for marketers looking to nurture relationships through email, SMS, chat, and paid and organic messaging tactics. Click here to view more Search Engine Land webinars.

Customers 101

Customers Engineering Presentation Conversion 101

Martech

OCTOBER 11, 2021

Data analysis goes hand in hand with customer experience in the modern marketing landscape. Marketers should examine audience data from each touchpoint in the sales cycle, a process professionals call “customer journey analytics.” Customer journey analytics helps us look at how everything is working together.”.

Customers 129

Customers A/B testing Presentation User Experience 129

Salesmate

OCTOBER 29, 2020

How was your last week’s sales presentation? It is indeed disappointing to see disinterested faces while giving a sales presentation. Besides, a prospect ignoring you after a presentation is even more exasperating. . Besides, a prospect ignoring you after a presentation is even more exasperating. .

Presentation 69

Presentation Sales Follow-up Appointment 69

Partners in Excellence

SEPTEMBER 12, 2022

” As we, sellers, look at the various pieces parts of selling—marketing, sales, customer service, etc—we tend to optimize these systems to achieve our separate goals. Our customers have different systems–most are focused on accomplishing the objectives of their functional organizations and those of their enterprise.

Customers 113

Customers Up-sell Follow-up Sell 113

Richardson

SEPTEMBER 1, 2020

Form is the way in which the material is presented; it is the medium. In other words, the strongest message will never connect with the customer if the material is presented poorly. In other words, the strongest message will never connect with the customer if the material is presented poorly.

Presentation 52

Presentation Sales Sell Customers 52

Heinz Marketing

MARCH 15, 2024

The days of extracting short-term value from customers are over, and those outdated growth hacking strategies of yesterday won’t cut it today. Only companies who genuinely grasp their customers’ challenges, goals, and buying journeys can tailor solutions and deliver tangible value.

Growth 110

Growth Customers Objectives and Key Results Teamwork 110

Partners in Excellence

SEPTEMBER 22, 2023

What business problem is your customer solving? If it isn’t, you are wasting your and the customer time. To effectively engage our customers in business conversations, we have to understand the and be able to talk to them about their business problem first. At best, they obliquely address a real business problem.

Customers 110

Customers Territory Manufacturing Finance 110

Martech

NOVEMBER 29, 2023

Marketers who think of their customers’ and prospects’ best interests in everything they do tend to create marketing that resonates better and is overall more effective. While most marketers believe they’re customer-centric, certain behaviors demonstrate it. Let’s look at five ways to prove your team focuses on customers.

Customers 88

Customers A/B testing Campaign Up-sell 88

Salesforce

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Service 136

Service Customers Gaming Drivers/motivators 136

Martech

AUGUST 12, 2022

Five years ago, it seemed like customer journey orchestration technology was having a moment. . JOE technology has roots in the pre-digital era, where many “decisioning” platforms helped inform direct mail and telephony-based customer engagement. Read next: What is customer journey orchestration and how does it work?

Customers 125

Customers E-commerce Government Technology 125