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Episode 35: Why Education and Training Are Key to Growing Manufacturing in the US

Spiro Technologies

Transcript Adam Honig: Because I feel like the lasting impression that people have of manufacturing is from the really old I Love Lucy episode where they’re making chocolate. That’s how people think about manufacturing. As a result, I’m an electrical engineer by degree. It’s really not like that at all.

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Episode 33: How Solutions Based Manufacturing Helped MAC Products Grow

Spiro Technologies

In case you’re not familiar with MAC Products, they are a producer of products and services for the transmission, distribution, and control of electrical power. Maybe just tell us a little bit more about MAC Products and this distribution and control of electrical power. Eddie Russnow. Welcome to the podcast, Eddie.

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Episode 30: The National Association of Manufacturers Looks to the Future

Spiro Technologies

Today, we’re going to be talking with Chad Moutray, the Chief Economist of the National Association of Manufacturers. Chad Moutray: The National Association of Manufacturers was founded in 1895, making us fairly old, in Cincinnati. I think when people think manufacturing, they think tremendous factories, big plants, and so on.

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Here’s How Your Field Service Team Can Fix Problems Before They Happen

Salesforce

Prioritizing proactive field service can help you not only reduce operating costs but also keep your customers happier — and coming back. According to Forbes , unplanned downtime due to equipment failure costs industrial manufacturers more than $50 billion annually. First, let’s define our terms.

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Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too

Salesforce

Field service safety can drive revenue, while preventing injuries during on-site visits. As a field service leader, safety is No. Safety in field service is paramount and transcends industries,” said Shilpa Ramaswamy, senior director, product management, Salesforce Field Service. This can lead to new business.

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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Apple’s innovative customer service experience helped build loyalty. Let’s do free classes.

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Utility Customers Are Generating Their Own Power — Embrace the New Opportunities

Salesforce

As more consumers start generating and storing their own electricity, they are creating a new energy economy with benefits and opportunities for electric utilities. Newly empowered in every sense of the word, prosumers now influence the design and creation of new utility services and products.