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Service at Dreamforce: Your 5-Minute Guide to What’s in Store

Salesforce

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Trust us: you don’t want to miss them.

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Do You Take Responsibility for Your Success?

Sales Pop!

It’s best to tell the person you are to meet that a detour occurred and you will be late and ask if that’s okay or if they prefer to meet on a different day. Online Meetings. We are almost all guilty of missing a scheduled online meeting. Helping another with a visit to a hospital entailed a grueling 3.5-hour

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How Can Providers and Health Plans Improve the Patient Experience in Healthcare?

Salesforce

An Accenture survey of 2,700 patients found that 60% wanted to continue meeting with healthcare providers and manage their care remotely, using technology implemented during the pandemic. The brick-and-mortar hospital isn’t going anywhere, but it needs a digital face. Read The Customer Experience in Health Care report.

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The customer data platform market

Martech

It employs specialized teams to handle regulated markets such as financial services. ActionIQ CX Hub offers modular and scalable solutions that can be customized to meet the needs of enterprise clients. The software provides three architecture options, allowing IT teams to choose the best approach for their organizations.

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How to Become a Thought Leader in B2B Healthcare Marketing

Heinz Marketing

Physicians and their respective hospitals/clinics are focused on very personalized care for their patients. More than likely, your target audience is not in search of a vendor, product, or service; they are already likely in a contract with another vendor or may be testing a competitor’s product/service.

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How to Create User Delight When Building a Bottom-Up SaaS Business with Scratchpad Co-Founder/CEO Pouyan Salehi and OpenPhone Co-Founder Daryna Kulya (Video)

SaaStr

The hospitality industry makes for a good case study on how this works. These service businesses go all out to impress customers with little details like an extra drink or a warm welcome. Meet your users where they are. The sweet spot where those two meet is what you should focus on and work with.

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Consultative sales 4 basic principles and just why the consultative selling process works 

PandaDoc

Consultative sales, by definition, is a selling strategy that focuses on meeting customer needs. Modern consumers are happy to spend time researching products and services themselves. Giving prospects the chance to speak ensures you meet their needs and give them what they want. What is consultative sales?

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