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The Future of Service is Here: 7 Game-Changing Field Service Management Trends

G2

The way we handle the field services business is changing — and fast. From drones surveying construction sites to predictive maintenance anticipating equipment failure in advance, technology continues to evolve and integrate deeper into construction workflows.

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community?

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Digital Innovation and Blockchain: Technology Synergy

Sales Pop!

In the dynamic landscape of technology, innovation is not just a buzzword; it’s the driving force behind progress. One such revolutionary innovation that has been reshaping industries across the globe is blockchain technology.

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Salesforce says an internal action caused service outage

Martech

There was a huge outage of Salesforce services today following an internal permission change. As a result, customers were not able to access services for several hours. This is about our public cloud access service,” Shanmugam Chinnasamy, SVP of Salesforce Sales Cloud Engineering, said during a video call with customers.

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Retailers invest in GenAI and media networks

Martech

Over 90% of retailers are investing in AI to improve the shopping experience and either have an active retail media network or plan to have one within two years. Shoppers are now consistently using these “edge” channels more for purchasing than for customer service. Shoppers and retailers eye generative AI. Get MarTech!

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Optimize your Email Deliverability: Technology

Heinz Marketing

This month, I’m back with the next part of Email Deliverability – the technology that allows you to send your emails in the first place. Embarking on this journey When I started learning about email deliverability, technology is the area I assumed I’d be focused on the most.

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5 Practical Tips To Grow Your Field Service Career

Salesforce

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. The good news is that field service is a dynamic industry, which means new opportunities will continuously arise.

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