Salesforce

AUGUST 6, 2024

To see what a day in the life of such an AI enterprise might look like, let’s travel to the year 2028 and visit Sandstone Services, a fictional 37-year old mid-size company in Minnesota providing home maintenance services. This enables more precise audience targeting, and helps marketing teams bring products to market faster.

Real Estate 128

Real Estate Non-Profits Click Through Rate CRM 128

Salesforce

APRIL 10, 2025

The goalposts in customer service are always shifting. To stay ahead, your service strategy must evolve and thats where agentic AI, specifically Agentforce , can reduce time to value and increase self-service outcomes. Before you can define an AI strategy, you need to understand your organizations service strategy.

Service 106

Service Cross-sell Appointment Drivers/motivators 106

Salesforce

DECEMBER 18, 2024

Many field service operations are standing at a crossroads, staring down a future with artificial intelligence (AI). In fact, our research finds that 83% of decision makers in the entire service industry are planning on increasing AI investment over the next year. Is your field service operation ready to join them?

Service 94

Service Appointment Start-ups Follow-up 94

Martech

JANUARY 7, 2025

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Service Agent , which replaces chatbots in handling customer service. Buyer, which helps B2B customers find products, make purchases and track orders.

Launch 131

Launch Represent Engineering CRM 131

Martech

DECEMBER 4, 2024

The boom in ecommerce has transformed how we shop, but it’s also brought a pressing challenge: managing product returns. However, this expansion has led to a surge in product returns, with 30% of online purchases returned compared to just 8.89% in physical stores. trillion in 2024 to $8 trillion by 2027.

Customers 125

Customers Retail Represent Contact 125

Martech

SEPTEMBER 27, 2024

The final rule, which was announced in August, goes beyond a prohibition on fake product reviews. People rely on online reviews to make informed purchases and compare products. But it also includes: Reviews and testimonials by people who did not have actual experience with the business or its products or services.

Commission 125

Commission Legal Gaming Represent 125

Salesforce

JANUARY 9, 2025

So, closing more deals more quickly is a win for everyone sales representatives, sales managers, the finance department, and a company’s leadership. As a result, 84% of sales representatives missed their quota last year, and 67% expect to miss it this year. You only have so much time in a day. How do you make that happen?

Closing 98

Closing Represent Territory Lead generation 98

Martech

DECEMBER 11, 2024

Every few seconds that an agent saves in documenting the results of the call and every minute saved in gathering data about the customer and bringing it to the agent represents value. He had previously overseen the Unify communications software and services sweet at Atos and came to Mitel when it acquired Unify last year.

Customers 117

Customers Contact Service Represent 117

Sales Pop!

MAY 14, 2024

When people go online in search of a solution to their problem, they don’t want to spend days looking for a service that will meet their needs. Most simply shortlist a few services that catch their eye and opt for the one that feels right. Your website often serves as the initial meeting point with potential clients.

Presentation 130

Presentation Service Product Niche 130

Salesforce

MARCH 12, 2025

Excellent customer service and smooth online experiences have become table stakes for financial services institutions (FSI) to attract and retain customers. But financial services representatives and advisors are feeling overwhelmed. FSIs that use generative AI saw a 26% increase in productivity.

Service 59

Service Represent Government Trust 59

Martech

OCTOBER 3, 2024

It goes beyond a product’s or service’s functional benefits and taps into customers’ feelings, values and identity. Higher lifetime value They often spend more overtime, buy more across your product lines and are less price-sensitive, contributing to higher customer lifetime value. What’s emotion got to do with it?

Drivers/motivators 138

Drivers/motivators Customers Trust Price 138

Salesforce

MARCH 13, 2025

Let’s say you’re launching a new product. The total addressable market, or TAM, refers to the total number of customers who could possibly use your product or service. TAM can also represent the total potential revenue from that market. This makes TAM a valuable tool in sizing up new features and products.

Minimum Viable Product 100

Minimum Viable Product Strategic planning Territory E-commerce 100

Salesforce

OCTOBER 14, 2024

Agentforce represents a quantum leap in AI automation for customer service, sales, marketing, commerce, and more. Customers like Wiley and Saks Fifth Avenue are seeing an exponential impact on their business KPIs with Agentforce Service Agent. Multimodal support. Vision use cases. Multi-agent support.

Engineering 128

Engineering Represent CRM Follow-up 128

Salesforce

NOVEMBER 18, 2024

Financial services firms are bullish on artificial intelligence (AI), and the conversation is shifting from the benefits of an AI strategy to how to implement and realize those benefits while maintaining regulatory compliance and customer trust. How do AI agents in financial services help firms grow business? Let’s dive in.

Service 52

Service Non-Profits Territory Trust 52

Sales Pop!

JULY 12, 2022

Sales are the lifeblood of any business; investing in the training of your salespeople can help you grow your sales in no time and improve your sales representatives’ work culture and motivation. Improve Productivity. Sales training will help your sales representatives become more persuasive and close better deals.

Teamwork 246

Teamwork Represent Drivers/motivators Referrals 246

Martech

AUGUST 19, 2024

An ICP acts as the company counterpart to an individual buyer persona, outlining the characteristics that define the organization most suited for your products or services. Initially, focus the first few emails on top-of-funnel content that showcases your company’s industry expertise rather than promoting your product.

B2B 122

B2B Objectives and Key Results Campaign Contact 122

Salesforce

OCTOBER 28, 2024

We partner with Agentforce Product, Engineering, and Design teams, as well as our colleagues in Legal, Security, Privacy, AI Research, and Research & Insights to implement trust pattern s that help create trustworthy AI agents. Collectively, topics define the range of capabilities an agent can handle. This includes adversarial testing.

Trust 111

Trust Represent Legal Customer Relationship Management 111

Salesforce

APRIL 9, 2025

The majority of sales representatives experience burnout likely many on your team. Learn more When to offer quota relief Companies offer quota relief to support their sales representatives during periods of market changes or time away from the office. Gartner found that 90% of sellers report feeling burned out from work.

Quota 84

Quota Territory Represent Commission 84

Martech

JULY 19, 2024

Professional services and other revenue: $13.6 HubSpot was having a problem with customers downgrading their HubSpot product tiers (most likely to save money). Free users are upgrading to starter products. Where things are going well for Salesforce Big customers are buying multiple products. SMB products are growing.

Cross-sell 122

Cross-sell Growth CRM Up-sell 122

Martech

OCTOBER 8, 2024

Also, because we use the paid service that has been trained with our own information, everything Chad produces is inspired by our work, not by whatever he picks up from outside sources. We can apply these insights throughout the company because our email subscribers represent our customer base. We used orders as our success metric.

A/B testing 133

A/B testing Drivers/motivators Campaign Clients 133

Sales Pop!

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. This shift calls for a holistic approach to customer service, where every department in a company plays a distinct role in shaping the customer experience. This brings us to the core concept of holistic customer service.

Service 147

Service Customers CRM Campaign 147

Martech

OCTOBER 10, 2024

Oracle this week unveiled new AI-powered capabilities for Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service. The ambitious aim is to automate the entire customer service lifecycle. If you buy a license to Oracle Service, this is included in the license. Transforming service with automated execution plans.

Service 120

Service Customers Represent Drivers/motivators 120

Salesforce

MARCH 12, 2025

Customer service is #1 and it impacts customer loyalty, brand reputation, and overall growth. If you own a business that doesnt have limited resources or customer service teams hours, autonomous agents are your saviors. These assistive agent provided service representatives with responses.

Represent 98

Represent Customer Relationship Management CRM Relationship Management 98

Veloxy

JUNE 15, 2023

Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools. Defining Outside Sales Outside sales is the process in which sales representatives, or outside sales professionals , travel to meet potential customers face-to-face. You can learn more here.

Outside Sales 264

Outside Sales Objectives and Key Results Negotiate Technique 264

Martech

OCTOBER 2, 2024

” Chris Feo, chief business officer at Experian Marketing Services, described it as a partial surprise. “On the Consumer Sync side, we offer a few identity products,” said Feo. “We provide an identity graph that allows those identifiers to be associated with any digital IDs that represent a household or a user.”

Technique 125

Technique Closing Represent Growth 125

Salesforce

AUGUST 29, 2024

For example, a service agent can act as your company’s most knowledgeable technical support representative, available 24/7 to handle every request. Standard Agentforce actions have that ability built-in: They can act on sales, service, marketing, commerce, and industries. Grounded in unified data.

Trust 130

Trust Represent Price Government 130

Sales Pop!

AUGUST 2, 2023

Let’s examine some main reasons companies choose outsourced SDR services (Sales Development Representatives): Reducing costs Gain access to international resources Reduce internal-resource usage Improve company focus Accelerate company growth How Does Sales Outsourcing Work? Not all sales agencies provide equally good services.

Represent 242

Represent Lead generation Sales Commission 242

Veloxy

DECEMBER 28, 2023

Download Now: The Big Blue Book of Field Sales Outside Sales Reps — flip to the chapters on outside sales productivity, mastering the art of in-person selling, and how to shorten your sales cycle. and embark on this journey to master the art of field selling together! Grab a warm coffee or tea and let’s get started!

Outside Sales 242

Outside Sales Cold Call Represent Objectives and Key Results 242

Veloxy

SEPTEMBER 29, 2021

Salesforce Adoption Pain Point #1 : Sales representatives report spending 66% of their day performing tedious, non-selling activity in Salesforce. This is a conundrum for most sales managers, as sales productivity is one of the common selling points of the Salesforce CRM platform. The sales representative’s context matters.

Territory 342

Territory Represent Sales Lead generation 342

ClickFunnels

JANUARY 28, 2022

For marketers, launching a new product can be equal parts thrilling and nerve-wracking. The hype behind launching a new product is hard to replicate. New products are sexy, cutting-edge and represent the creative spark that drives many entrepreneurs to create in the first place. And why not?

Launch 244

Launch Sell Represent Sales 244

Martech

AUGUST 13, 2024

Companies, faced with rising costs, responded with price hikes, product shrinkage and similar tactics, eroding consumer trust. They recognized Gil’s ability to represent the brand authentically. No, I am not interested in another trial for a meal kit service. Gil’s authentic self was a perfect fit and he was hired.

Strategic partnership 135

Strategic partnership Strategic planning Represent Sports 135

Martech

JULY 18, 2024

Now, here are this week’s AI-powered martech releases: SugarCRM added generative AI features to enhance customer intelligence and boost productivity for sales and service teams. These enhancements aim to increase agent productivity, reduce administrative tasks, and improve customer experience.

Campaign 120

Campaign Represent Gaming Follow-up 120

Salesforce

AUGUST 7, 2024

Poor customer service is the number one reason customers leave. It could come from the frustration of repeating a problem to each new representative, feeling like just another number, or struggling to get a simple return processed. Measure, analyze, and adapt Proactive service isn’t a one-time fix. How do you do it?

Hospitality 105

Hospitality Customers Healthcare Transportation 105

Sales Pop!

FEBRUARY 27, 2022

Once in a great while, you observe people in a particular profession who truly represent that profession with honesty and integrity. If a lawyer was indeed a lawyer and only helped honest people find justice or be adequately represented? What made items or services valuable to people? That profession is that of firefighters.

Cross-sell 246

Cross-sell Sales Pipeline Represent 246

Heinz Marketing

MAY 15, 2025

An Ideal Customer Profile (ICP) defines the type of company that would benefit most from your product or service and is most likely to buy and succeed with it. Product and CS teams use them to ensure the company builds and supports the right customers for long-term value. How is an ICP used? ICPs align go-to-market teams.

Drivers/motivators 89

Drivers/motivators B2C Cross-sell B2B 89

Martech

NOVEMBER 13, 2024

This vision of an autonomous marketing pipeline represents the future of AI in marketing. While these solutions help increase productivity, they don’t fundamentally change workflows. But its AI functions remain point solutions, offering AI-generated content, customer service agents and reporting.

Pipeline 130

Pipeline Campaign Objectives and Key Results Legal 130

Martech

JULY 24, 2024

based companies represent 41% of non-local sponsors in Paris. Procter & Gamble will activate over 30 brands through an exclusive partnership in the Personal Care and Household Products category. For instance, it partnered with FIFA for the FIFA World Cup Qatar 2022 and FIFA Women’s Cup Australia and New Zealand 2023.

Sports 122

Sports Gambling Entertainment Hospitality 122