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Relationships Matter–But What Does That Mean?

Partners in Excellence

Andy Paul wrote a terrific piece on relationships (visit TheSalesHouse to get some of his thinking). There is a lot of discussion, pro and con, about the importance of relationships–but little of it drives any clarity about what a relationship is, and why it matters.

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How to navigate negative Glassdoor and Indeed company reviews

Search Engine Land

How you navigate negative reviews reveals a lot about what type of business you are. Indeed, Glassdoor and employer review websites Negative reviews from customers on Google and Yelp are one thing, but employer reviews are another matter entirely. They can tell you what must be fixed. So, take the issue head-on.

Trust 101
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Only 23% of You Would Pick The Same VCs Again

SaaStr

The relationship between investor and founders should be supportive. But net net, it does lead to a sense of regret in many founders that have raised. So what’s actionable here? This doesn’t mean halt it. It just means, it’s OK to take a few extra days. Trust Matters. What will failed founders say?

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How to protect customer trust when using AI

Martech

The launch of OpenAI’s text-to-video tool Sora highlights a broader AI problem that too many marketers ignore: With so much AI-generated content out there, customers don’t know what’s authentic. They’re asking themselves questions like: How can I trust this business or build a working relationship if I don’t even know who’s talking to me?

Trust 122
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Entity-oriented search: The evolution of information retrieval, explained

Search Engine Land

Search tools have become so powerful that they grasp the meaning behind your questions, not just the individual words. Through this exercise, you’ll understand: Why search engines started using entities : What problems did they solve? The result is what is called an inverted index. How can this augment your search results?

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24 customer experience misconceptions debunked

Martech

What is customer experience (CX)? Customer experience is the sum of all the interactions that a customer has with a brand over the life of the relationship with that brand. Customer experience is the sum of all the interactions that a customer has with a brand over the life of the relationship with that brand.

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Lead Generation Process Flow Chart – Here’s What You Need To Know

ClickFunnels

The post Lead Generation Process Flow Chart – Here’s What You Need To Know appeared first on ClickFunnels. Your first step is to get the potential customer interested in what you have to offer – that is what marketing is all about. That could mean: Building a blog. You get traffic immediately.