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Should We Be That Surprised By The Digital Buying Journey?

Partners in Excellence

The “big news” in customer engagement is the customer digital buying journey. The shift to customers preferring the digital channels over dealing with sales people. Let’s be clear, a rep-free buying process, a preference for “self service,” is nothing new.

Retail 123
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Breaking through the noise: How brands can connect with today’s consumers

Martech

Data says you likely spend much of it consuming digital media. As a marketer, you might think that the more time people spend online, the more opportunities we have to capture their interest through marketing. And it should come as no surprise that market shares have fallen across industries. But it’s simply not true.

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Humanizing B2B: The key to better customer experience

Martech

Unpleasant buying processes and subpar service deter B2B customers. Unlike most B2C transactions, when a B2B buyer begins the customer journey, they aren’t just representing themselves but a whole suite of decision-makers within their organization. In the crowded B2B space, reaching your target audience is challenging. Reliability.

B2B 132
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Rethinking Rev Ops

Partners in Excellence

In a lot of it, I wonder, “What problem are we really trying to solve?” ” To be honest, I think much of the justification we use in looking at Rev Ops misses the true opportunity. We have to be aligned and collaborate to achieve the overall organizational goals. How does it make us easier to do business with?

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What About Digital Buying Rooms?

Partners in Excellence

There’s a lot of good conversation around creating Digital Selling Rooms. Increasingly, we see very powerful ways that sellers and customers can engage in their buying process and learning. Typically, sellers invite customers to Digital Selling Room. What if we flipped the model around?

Sell 85
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Whatever happened to customer journey orchestration?

Martech

Five years ago, it seemed like customer journey orchestration technology was having a moment. . Since then, the marketplace for standalone journey orchestration engine (JOE) platforms has receded. Vendors like Infor, SAS, and Pega acquired and merged much of this tech into larger suites and slowly adapted them to the digital age.

Customers 129
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Stop Looking for New Customers — Your Existing Ones Are a Gold Mine

Salesforce

shoppers aren’t buying it just yet. online sales were flat in the first quarter — the first period of no growth since we started tracking the trends in our Shopping Index. Our data shows the first quarter of 2023 was a mixed bag for digital commerce. Some parts of the global economy are starting to improve, but U.S.

Retail 98