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Salesforce Automation Cheat Sheet for SMB Sales Managers

Veloxy

The quickest way to resolve this problem is to automate Salesforce. I shared this insight with a friend of mine who’s a sales executive, and he sent me this 635 page Salesforce guide on automating business processes. Introducing the Salesforce Automation Cheat Sheet. What is Salesforce Automation?

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What Is a Serviceblazer? Here’s What Community Members Told Us

Salesforce

You understand the pivotal role technology plays in shaping the future of customer service. If you’re looking for new ways to connect with your peers, the Salesforce Serviceblazer Community is a great place to start. Find out how in Salesforce’s latest State of Service report. What is the Serviceblazer Community?

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Maximizing Salesforce ROI in 2023: Strategies and Metrics to Consider

Veloxy

Salesforce’s revenue in 2022 was $26.492 Billion. The average ROI period for a Salesforce installation is now 13 months. Maximizing Salesforce ROI can feel like an enigma. Essential metrics for measuring ROI include sales, marketing and customer service performance indicators.

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community?

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Can AI Put an End to Big Data’s Boulevard of Broken Dreams?

Salesforce

Andy Cotgreave, senior data evangelist, Salesforce Link Copied Big data grew so fast and became so unwieldy that an entire industry emerged to help companies parse and analyze it. Enterprise customers continue to spend mightily on big data solutions like data lakes and data warehouses. But major challenges remain.

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What Should Be First on Your Company’s AI Agenda?

Salesforce

Where to start your AI implementation In my role leading Salesforce Professional Services, I speak with business leaders around the world who are facing this challenging question. Consider the example of a retail company with a disastrous customer service call center.

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MarTech’s CRM experts to follow

Martech

She joined the company in January, after a long, successful tenure at Salesforce, where she held various leadership roles president of the advisory board, CMO, and general manager of the Platform and Trailhead businesses. He is also an investor, advisor, and non-executive director at various companies within the Salesforce ecosystem.

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