Remove solutions by-role salesforce-for-service
article thumbnail

What Is a Serviceblazer? Here’s What Community Members Told Us

Salesforce

You understand the pivotal role technology plays in shaping the future of customer service. If you’re looking for new ways to connect with your peers, the Salesforce Serviceblazer Community is a great place to start. Find out how in Salesforce’s latest State of Service report. What is the Serviceblazer Community?

article thumbnail

Maximizing Salesforce ROI in 2023: Strategies and Metrics to Consider

Veloxy

Salesforce’s revenue in 2022 was $26.492 Billion. The average ROI period for a Salesforce installation is now 13 months. Maximizing Salesforce ROI can feel like an enigma. Essential metrics for measuring ROI include sales, marketing and customer service performance indicators.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community?

Service 132
article thumbnail

Can AI Put an End to Big Data’s Boulevard of Broken Dreams?

Salesforce

Andy Cotgreave, senior data evangelist, Salesforce Link Copied Big data grew so fast and became so unwieldy that an entire industry emerged to help companies parse and analyze it. Enterprise customers continue to spend mightily on big data solutions like data lakes and data warehouses. But major challenges remain.

SQL 110
article thumbnail

What Should Be First on Your Company’s AI Agenda?

Salesforce

Where to start your AI implementation In my role leading Salesforce Professional Services, I speak with business leaders around the world who are facing this challenging question. Consider the example of a retail company with a disastrous customer service call center.

article thumbnail

MarTech’s CRM experts to follow

Martech

She joined the company in January, after a long, successful tenure at Salesforce, where she held various leadership roles president of the advisory board, CMO, and general manager of the Platform and Trailhead businesses. He is also an investor, advisor, and non-executive director at various companies within the Salesforce ecosystem.

CRM 94
article thumbnail

How To Sell More by Creating an Amazing Buying Experience

Cerebral Selling

Salesforce’s State of the Connected Customer report agrees, stating that 80% of customers feel the buying experience a company provides is as important as its products and services. Bottom line: doing your homework is critical to your customer’s overall experience and your success in any selling role!

Sell 130