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“Why I’m So Interested In Selling,” Jim Berryhill

Partners in Excellence

Unbeknownst to us, Jim and I had probably encountered each other years before. In his story, he states, “No profession affords more opportunity to compete, build tenacity, foster teamwork and exercise strategic AND tactical thinking in the course of helping customers and colleagues achieve their goals.”

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Why relying on AI won’t improve the customer experience

Martech

What will they tell their friends or colleagues about their experience — will they even mention it? And who knows where OpenAI’s Voice Engine will eventually take us? Do you think customers will talk about how they were “wowed” by their AI experience? Lincoln wasn’t just our server; he was our vacation coach.

Customers 130
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Do Your Customers Feel Heard?

Partners in Excellence

We are driven to pitch our products and solutions. Our questioning and discovery strategies each have an agenda, we seek answers that enable us to pitch. We have presentations focusing on us, our products, our companies and how great we are. Somehow, our customers are lost in the process.

Customers 111
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Article complaining about being outranked on Google being outranked by Reddit

Search Engine Land

How Google is killing independent sites like ours from HouseFresh talks about an ongoing complaint from smaller publishers and site owners about how they are constantly being outranked by larger publishers and site owners in Google Search. The irony here is that story is currently being outranked by Reddit – no joke.

Niche 144
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Committed To Not Changing!

Partners in Excellence

We know what we have to do, and, for the most part, each of us is well intended–we really want to do the things that cause us, our customers, and our companies to be successful. For example, as sales people, we know–without a doubt that: We’ve got to prospect and fill our funnels.

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The effectiveness crisis in B2B marketing: Why MOps must shift focus now

Martech

In our zeal to harness the tech part of martech, the ops part of MOps and the automation part of marketing automation, MOps professionals have failed to accomplish the most important part of the equation — marketing. But in our zeal to harness technology, operations and automation, we fail to accomplish marketing. Here’s why.

B2B 133
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10 non-marketing books every SEO should read

Search Engine Land

But, not all learning needs to be about link building, content or technical aspects of SEO. Never Split the Difference’ by Chris Voss This book might seem an unconventional choice for an SEO, yet negotiation is a skill more embedded in our daily activities than we often realize. It’s also valuable to look outside of the industry.