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Retail media networks and advertisers going from guesswork to growth

Martech

Retail media networks (RMNs) are a fast-growing space in advertising — up 16.3% Retailers are adding channels and providing better measurement and execution for advertisers. I think from all the conversations with retailers, the momentum and their investment in moving toward standardization is still very strong.”

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Google vs. DOJ: Why Google’s ‘hundreds of competitors’ claim doesn’t add up

Martech

Michael King of IPullRank presented in a recent SMX conference how it would take 17 years to collect the data Google get in 13 months. Advertisers and publishers don’t truly have free choice. Research shows the majority of digital ad spend flows through Google’s ad tech stack , limiting choices. Buying online ads isn’t cheap.

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How employee experience drives customer satisfaction

Martech

The correlation between EX and CX A 2022 Harvard Business Review study examined a large global retailer whose business relied on customer-facing employees. Engaged employees are more present, productive and attuned to customer needs, improving customer interactions and satisfaction.

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How AI can combat the ‘paradox of choice’ and improve customer outcomes

Martech

Customers were approximately 10 times less likely to buy jam when presented with the 24-flavor selection. Fast forward to the present, and we face a similar challenge. Retailers must use brands as filters to narrow down overwhelming options while offering consumers enough meaningful choices.

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Losing sales because buyers see you as a commodity? Do these 3 things!

Cerebral Selling

In fact, a study analyzing 100,000 successful sales presentations found that top sales reps spent 39% less time discussing features and technology. Apple works very hard to create an atmosphere and better buying experience (for exactly the same product) than other retailers. If you said the Apple store, you’re not alone.

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Salesforce sees a shorter, more competitive holiday season in 2024

Martech

Garf is VP and GM of retail and consumer goods at Salesforce. “Cyber Week itself has the potential to be a really big week,” said Caila Schwartz, director of consumer insights and strategy, retail and consumer goods. Salesforce is anticipating a 28% average discount rate during Cyber Week. That makes sense.

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How to use generative AI to reduce friction and convert car buyers

Martech

This creates significant challenges when purchasing vehicles — a necessity for most households — leaving many vulnerable to predatory used auto retailers and lenders. These are good credit risk customers; they simply present in different ways.