crisis-management Service Related Topics 
Salesmate
MARCH 24, 2020
When it comes to pinpointing who “owns” the crisis, it’s complicated. Interestingly, everyone from board members and CEOs to Legal to Risk to IT claims responsibility for a variety of crisis roles — preparedness, response, recovery, ERM, communications. – PwC Global Crisis Survey 2019. Operational 2. Technological 3.
Sales Hacker
MAY 7, 2020
A crisis can arise from anywhere… A manufacturing error, a complaint that goes viral… or a global health crisis. Unfortunately, regardless of how strong or established your business, there’s no guarantee it’s immune to crisis. Then we’ll look at how to respond during the crisis. Let’s get into it.
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Martech
JULY 31, 2023
In business terms, this was a customer service crisis — and customer service is integral to customer experience. Fortunately for all involved, the agency had been investigating chatbots for a while when this crisis hit. Now DSG is hoping other state agencies will see chatbots’ usefulness without being hit by a crisis.
Miller Heiman Group
MARCH 19, 2020
In a crisis—whether it’s a health pandemic like COVID-19 , a natural disaster or another unforeseen emergency—those on the front lines make a difference. For sales organizations, that means sellers and customer service reps will take the brunt of the customer onslaught brought on by fear, uncertainty and doubt.
Sales Nexus
JULY 20, 2021
As new industries cropped up, email marketing services changed. Despite all odds, they continue to do email marketing services from home. The entire world has been disrupted by the current crisis but already, there are plans being made to start reopening US businesses and start returning to normal in certain areas.
Sales Hacker
APRIL 7, 2020
We’re going to guide you through how to approach team management during a crisis so you can keep your company growing and your team positive and productive. It All Starts with a Plan: Strategic Selling in a Crisis. For instance, will a remote sales team be harder to manage than in-office employees ?
Heinz Marketing
APRIL 7, 2020
By Maria Geokezas , VP of Client Services at Heinz Marketing. For most business leaders, navigating through a global health crisis which then turns into a global economic crisis is a skill that is rarely, if ever, used. That crisis caused much anxiety for me and many of my coworkers. Leadership matters. Give grace.
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