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4 AI Features Telecoms Can Implement Now to Level Up Customer Service

Salesforce

But there is so much uncertainty out there around AI for telecom customer service because it exposes those organizations to new risks and uncertain returns. Gone are the days when telecom customers had to wait on hold for hours to get assistance.

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Reshaping the mobile landscape: How telecoms can benefit from a different subscription plan

Concentrix Catalyst

When smartphones began their ascendance in the telecom industry, the lines between prepaid and postpaid (or contract) plans were clearer: either pay a set amount before usage or commit to […]. The post Reshaping the mobile landscape: How telecoms can benefit from a different subscription plan appeared first on PK.

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Telecoms Aren’t Attracting Enough Workers — Here’s How You Can Excite Them

Salesforce

Cool, new products excite customers, and telecom innovations can also attract new talent. Learn more about this telecom trend and others by reading The Future of Telecom: New Era, New Opportunities. But as innovations advanced, technology companies eclipsed telecoms. 3 trends impacting telecom employment.

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Inflation Isn’t Going Away, but You Can Still Keep Your Wireless and Telecom Customers Happy

Salesforce

With all the wireless and telecom options out there, communications service providers know that staying competitive means giving customers a reason to stay loyal. Throw inflationary price hikes into the mix, and that makes customer retention even more critical.

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4 Cold Calling Tips for Making a Good First Impression

Veloxy

I’ve worked with dozens of regional sales managers at telecom companies T-Mobile and Comcast, multiplying revenue by eliminating non-selling activities that bog down field sales reps. In fact, three years ago I helped a similar sized telecom company close $120,000 worth of new deals last year. My name is Samir and I co-founded Veloxy.

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AI, Salespeople, And The “Last Mile Problem”

Partners in Excellence

In the old days of Telecom, it was called the “last mile” problem. Controlling this “last mile” also impacted any other choices the customer might make in their overall telecom implementations. There’s always a gap. The “last mile” represented issues unique to the customer.

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Airbnb dominates in search sentiment report

Search Engine Land

The analysis was conducted by Captify (registration required), which collects data from over 1 billion searches on 3 million websites across 2 billion devices daily.

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