How a customer service crisis drove the use of chatbots in Georgia
Martech
JULY 31, 2023
“When things shut down and people were furloughed, they had to get unemployment and the phone lines were so crowded with people that they were eventually hanging on for hours and then being hung up on just because of the technical limitation,” said Donna Summer, operations and delivery manager for Digital Services Georgia (DSG). Get MarTech!
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