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6 Easy Ways to Celebrate Customer Service Week All Year Long

Salesforce

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Your agents work hard all year! Start learning +200 points Module AI for Customer Service 4.

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce

What you’ll learn: What is an omnichannel contact center? A customer might start a request for help on chat, then seamlessly shift to video with Visual Remote Assistant. There’s always a learning curve with new technologies. Provide a clear path to a live agent. Personalized service. An easy-to-use interface.

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5 Practical Tips To Grow Your Field Service Career

Salesforce

Working in field service is both rewarding and challenging. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. You get to interact with customers and solve their problems. Here’s what they said.

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3 Steps You Can Take for Sustainable IT

Salesforce

How can IT leaders carve a path to sustainable IT? IT leaders usually work alongside their environmental, social, and corporate governance teams to frame an ESG reporting strategy. See how you can get started with automation on Trailhead, Salesforce’s free online learning platform. The three steps below can help.

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The New Face-to-Face: Lead Generation Without Events

Sales Hacker

In between the Zoom all-hands screenshots and kids-as-coworkers posts, I’ve seen plenty of actionable tips from sales leaders on how to manage remote teams , how to address COVID-19 in your selling and more. Keep reading to learn how we’re doing that at Wiza. Usually it’s just company names, but that works for us.

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4 Steps to Run Better Video Conferencing Meetings

Sales Hacker

RELATED: 18+ Working from Home Tips: How to Set Up & Thrive with Remote Work. Step 2: Learn How to Communicate on Video. Once you know how to connect meaningfully in a video conference, the next step is learning how best to communicate in this new environment. Make embracing video feel natural.

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B2B Sales Training Techniques and Best Practices

Highspot

What makes it more complicated is that 90% of buyers don’t follow a linear sales funnel path , leaving sales reps little to no room for mistakes. Close: This is where all the hard work pays off, turning the prospect into a customer. Follow-Up and Continuous Learning Process Establish a culture of continuous learning and development.