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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

Think about the business model Apple was introducing: We’re going to get some really expensive real estate, then we’re going to build a really expensive store, we’re going to fill it with lots of expensive payroll, and we’re going to do it to sell a commodity that has an 8% to 10% margin. Let’s do free classes.

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Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too

Salesforce

Field service safety can drive revenue, while preventing injuries during on-site visits. As a field service leader, safety is No. Your team knows what to do because you’ve set them up for success with the right enablement. Your team knows what to do because you’ve set them up for success with the right enablement.

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Here’s How Your Field Service Team Can Fix Problems Before They Happen

Salesforce

Prioritizing proactive field service can help you not only reduce operating costs but also keep your customers happier — and coming back. That’s a lot of pressure — especially when you’re trying to do more with less, deliver great service, and scale your business. First, let’s define our terms.

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Now Offering Specialized Sales Related Services for the Signage industry

Adaptive Business Services

In an earlier article I spoke a bit about returning to my roots … selling. My roots also include the industry that I still consider to be the highlight of my almost 45 year B2B sales and management career … signage and, starting today, we are offering specialized sign sales services to this market segment. Sign Sales Training.

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Utility Customers Are Generating Their Own Power — Embrace the New Opportunities

Salesforce

As more consumers start generating and storing their own electricity, they are creating a new energy economy with benefits and opportunities for electric utilities. Then they can sell the excess energy they produce back to the utility. Prosumers are forward-thinking energy customers who lean into efficiency and decarbonization.

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How Can You Get More Value From AI? This Company Has Some Ideas

Salesforce

Breaking down silos Schneider Electric , a global energy management and industrial automation company, has formalized an AI program under a new Chief AI Officer and scaled it to every corner of the company. Each business function “spoke” (marketing, sales, service, etc.) Let’s look at one model company you can learn from.

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Martech’s moment of truth: Why product excellence beats slick sales pitches

Martech

The spark before the flame: Building martech with a heart It all begins with a spark — a yearning to help businesses not merely sell but connect. It’s not about selling technology, it’s about helping businesses to build meaningful connections, one click, one story and one emotional spark at a time. Go beyond demographics.

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