Data Cloud represents the ‘biggest upgrade’ in Salesforce history
Martech
SEPTEMBER 17, 2024
Salesforce is also emphasizing the close coordination between the Data Cloud CDP and AgentForce, its new AI agent presented as an evolution beyond the AI copilot. Data Cloud also recommends next-best steps for Agentforce, like generating follow-up emails or delivering chat summaries to human representatives. ” Why we care.
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